Hi, guys! I'm here to say that we are indeed concerned about the difficulties that many of you experience in the Arena.
That's why we are developing some tweaks for the matchmaking mechanism, which we will release in one of the upcoming patches. After the changes are introduced into the game, progression through Bronze and Silver Tiers will become a bit easier. We cannot provide you with more detailed information for now, but we will inform you later, near the release of the patch
Its all good that you are looking in to the Arena problem, but unless you guys come out and inform the comunity about it, im afraid that you will still see and hear alot of rant here and on the forum.
I will say, come out with a video on youtube, where you tell ppl what you guys are up to, like you did a few month ago, where you talked about new content, where you tell that you are aware of ppl are facing some issue with arena and you are now looking in to it, just so ppl dont quit the game, becasue they thinkg that the situation is not being looked in to.