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Update on Recent Problems in the GameUpdate on Recent Problems in the Game

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Update on Recent Problems in the Game

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CirillaAdmin
17 фев. 2020, 10:5517.02.20
27.02.19
411

Update on Recent Problems in the Game

Hi guys! We are sorry for keeping you waiting for updates this long. We needed to collect information and assess the current state of things. Here is a brief summary of where we are on the most pressing issues:

- we are working on unbanning the players that still remain banned. This is our top priority right now. The progress of their accounts will be reverted to that of the 12th of February 00.00 AM UTC. We will also be working with every case individually as this is a sensitive subject;

- we will return the purchased Battle Passes and Raid Passes to the players that were banned. The progress in the Battle Passes will be returned to the moment before the ban so you will be able to collect the earned rewards;

- we are working actively on fixing the bug where you only get 55 Multi-battle attempts instead of 100;

- we are also working on fixing the bug with decreased XP earned with activated Raid Pass

We are planning on doing all of this either today or first thing tomorrow. 


Thank you very much for being patient and understanding.

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17 фев. 2020, 13:2117.02.20
12.10.19
5
Thank you very much for the raid card exp fix! Hope it is fixed soon!
17 фев. 2020, 13:4917.02.20
15.07.19
28

Looking forward to be able to play again after a 4 day lock out (so far)


Will be nice to see how you will compensate for missing all the valentine events and the fusion...

17 фев. 2020, 16:1417.02.20
27.12.19
6

Well, I just hope I get my 2 lego’s back that I summoned the morning before I got banned. I was super lucky that I summoned these 2 lego’s out of 2 ancient shars and 1 void shard. And already leveled them up to 50 before buying the gold pass with 25 levels. 

I really want my summoned Krisk and Nethril back. Playing for about 2 months now and had only 1 lego summoned in these 2 months. So I was super lucky getting 2 with the 3 daily summons. Please help me with this. Look it up in your history (if it’s still there) to see proof of what I am talking about. 

18 фев. 2020, 02:2118.02.20
01.02.20
10

So who got unbanned today ? Not me another day behind.


18 фев. 2020, 06:0618.02.20
15.07.19
28

Me to still banned (5th day), but got a mail from support yesterday. (big woop)


I realy hope that compensation is worth all days, events and a fusion that is no longer possible.

In addition to this a PB that is harder to reach lv.100 (if still possible)

18 фев. 2020, 08:1018.02.20
3
So, about 16 hours (at the time of writing this) until the first week of the battle pass is gone,  it'd sure be nice if, you know, I ACTUALLY HAD the battle pass I paid for.
18 фев. 2020, 08:1218.02.20
18 фев. 2020, 08:14(отредактировано)
15.07.19
28

clintbichard said:


So, about 16 hours (at the time of writing this) until the first week of the battle pass is gone,  it'd sure be nice if, you know, I ACTUALLY HAD the battle pass I paid for.

Are you back in? 

Im still banned

18 фев. 2020, 08:3118.02.20
3
jonaswaller said:

clintbichard said:


So, about 16 hours (at the time of writing this) until the first week of the battle pass is gone,  it'd sure be nice if, you know, I ACTUALLY HAD the battle pass I paid for.

Are you back in? 

Im still banned

Yeah I was unbanned about a day and half after.
18 фев. 2020, 08:3518.02.20
01.04.17
10
Up today I still don't have back my Gold pass and other staff...... I M already tired, upset.....
18 фев. 2020, 09:1118.02.20
18 фев. 2020, 10:08(отредактировано)
15.07.19
28
But youre back in the game again, Im not!
18 фев. 2020, 11:4318.02.20
11.11.18
7

Thanks so much for the compensation!  I've always wanted a couple chickens, arena tokens, keys, and some trash mobs in place of a battle pass that was completely bought and leveled out along with the Legendary champ (Wilbur or whatever its name is) that brew was used to completely max to 60, potions and upgrade materials to fully ascended and get him to 60, completely booked out and this is also for the epic champs associated with the battle pass rewards.  Ohh and all the new gear to equip those new champs that were completely maxed out to lvl 16 for gear and accessories.  Ohh and all progress lost on the Arbiter process which consisted of a lot of potions to Mix 10 Superior potions of each keep.  Ohh and leveling other champs and upgrading their gear too as well as ascending them.  I am so happy to receive $5 for $500+ worth.  Can't recommend this game/Plarium enough such good business eithics much wow.  Starting to get extremely aggravated like the rest of us. 

18 фев. 2020, 12:1918.02.20
27.12.19
6

Yep, still banned. Day 5 and going. 

I’m starting to get furious at this point. 

Can’t believe Plarium fucks you in the ass this much. If they don’t fix quickly and compensate appropriate for all the losses than I can’t think of a worse company. Really bad. 
18 фев. 2020, 12:5018.02.20
15.07.19
28

jjaerven said:


Yep, still banned. Day 5 and going. 

I’m starting to get furious at this point. 

Can’t believe Plarium fucks you in the ass this much. If they don’t fix quickly and compensate appropriate for all the losses than I can’t think of a worse company. Really bad. 

Second on that.

Day 5 for me to, got mail from support yesterday.... then nothing.
18 фев. 2020, 14:4218.02.20
27.12.19
6
jonaswaller said:

jjaerven said:


Yep, still banned. Day 5 and going. 

I’m starting to get furious at this point. 

Can’t believe Plarium fucks you in the ass this much. If they don’t fix quickly and compensate appropriate for all the losses than I can’t think of a worse company. Really bad. 

Second on that.

Day 5 for me to, got mail from support yesterday.... then nothing.
Didn't even recieve an email. What a company. tsk tsk tsk.
18 фев. 2020, 22:1518.02.20
13.01.20
1
jjaerven said:

jonaswaller said:

jjaerven said:


Yep, still banned. Day 5 and going. 

I’m starting to get furious at this point. 

Can’t believe Plarium fucks you in the ass this much. If they don’t fix quickly and compensate appropriate for all the losses than I can’t think of a worse company. Really bad. 

Second on that.

Day 5 for me to, got mail from support yesterday.... then nothing.
Didn't even recieve an email. What a company. tsk tsk tsk.
Looks like we are in the same boat. i purchased the batte pass and was immediately banned. few days later i get back in with a brand new account and took about a day before i could use my account.  i lost a legendary and some epics from pulls along with a 2 hero grind of minotaur.  I notice i no longer have battle pass (lv 25 pass) but i did get notified i was charged AGAIN for it and later that day i got the levels but still have been charged twice.  i have a open support case which support responded first day and as yet to reply back 5 days later and i have responded every day asking for any information. dead silence but hey i got a gold shard that pulled me a chicken so i guess everything is right in the world.
19 фев. 2020, 03:5319.02.20
19 фев. 2020, 04:00(отредактировано)
01.02.20
10

Still banned here but no extra day has been added since yesterday. 

Still no email aside from the automated response from when I first contacted support on the 13th.
19 фев. 2020, 07:0319.02.20
11.03.19
2

Dear Diary,


Tomorrow will be a full week since I broke up with my girlfriend.... and by breaking up i mean, shutting me out of her life for no reason. Kinda like i was banned.  now there's almost no communication.  No closure. its pretty awful.  I haven't felt this bad since my divorce..... i guess life doesn't get that much better after the fact.  I don't know whether to be mad or sad or both.  I spent a lot of money her too.  She probably just was using me for money and then when i thought i could tone down on putting so much money into her... she drops me like a bad habit.  So far, everyday, i see if she's willing to at least talk about where we went wrong and what we can do to move forward... but every time she asks me to wait one more day.  even just now, she asked for me to come back in the morning 2 days from now.  this will be the 5th time ive gotten the same message.  Am I a fool for thinking that somehow things will change?  Well, I guess i'll write you again in 2 days when she bails on yet another promised meeting.  or maybe what i will find is a hollow version of what we had with half of our memories gone.  There's probably more than one person out there who knows how this feels.  At least we can feel like crap together.


well, till the next time Diary.

-Bananahammock

19 фев. 2020, 08:3419.02.20
19 фев. 2020, 08:36(отредактировано)
15.07.19
28

[Yesterday afternoon]

@everyone Hey, guys. Just a quick update. We are finishing fixing all of the issues mentioned earlier, but we won't be able to end today. Thus, we're planning on completing all of the above tomorrow. We apologize for things moving so slowly and thank you for waiting. :heart:



Lets see if this is true?

Almost one week of lock out...



Soon.... LoL
19 фев. 2020, 11:0419.02.20
01.02.20
10
TesTed said:

Still banned here but no extra day has been added since yesterday. 

Still no email aside from the automated response from when I first contacted support on the 13th.
Must've went to bed a little early last night ,attempted log-in this morning and another day has been added.
19 фев. 2020, 11:3919.02.20
15.07.19
28

I just saw this:


Guys, here is a brief summary of what we have just fixed:

- we've changed some of the new rewards (after 760 stars) in FW: Rare Tome has been replaced with Epic Tome, Ancient Shard with Void Shard and 500,000 Silver with 1,000,000 Silver;

- the bug where you only were getting 55 Multi-battle attempts instead of 100 (players who haven't logged in to the game yet will get their 100 multi-battles once they log in, but those who have already played today will get them at 00:00 UTC (at refresh);

- the bug with decreased XP earned with activated Raid Pass.

We keep working on unbanning the players that still remain banned. We will keep you updated on this.


--------------------------

Work faster...

I wonder if they have an order or how they work (on my 6th day now)

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