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5 апр. 2017, 10:2405.04.17
232121
Petre said:

That's good to know.


So my guess is that we all have Building Quests for Lvl 1 -13

Then no quest for Lvl 14 - 20.

Then one more quest for Lvl 21.

is that correct?


P.S. On most buildings I'm at Lvl 14-16 and I haven't gotten any new quests since upgrading them to lvl 13.
According to the list of quests I have - yes, you are correct.
4 апр. 2017, 09:2104.04.17
4 апр. 2017, 09:42(отредактировано)
232121
Petre said:

Crowbar said:


Can you message me your ticket ID, please? I'll see if Alyona can check why is it taking so long.

I just checked my mail and saw that my problem has been solved! I'll post the answer here because the it's down right hillarious:




Therefore, I think you guys should consider renaming this topic, from "News and Announcements", to "FAKE NEWS and Annointments". That's because Anne's original post said that: "New Construction Quests have been added to complement the new Building levels now available. Upgrade your Buildings to new heights and get Rewards"

... and get no rewards - that's more like it... Fake news is the new fashion, and Anne seems to have gotten the hang of it!


Jokes aside, thanks for taking your time to help me, and here's the ticket number, in case it might help you guys figure it out: #5125 (BTW, there's no point in adding a hyperlink to a ticket number, when it directs to an empty page - you might want to get the word out to those tech people that 9 out of 10 times that's more annoying than useful).

And if you have this one figured out, maybe you can post something here. Because there's a clear contradiction: The initial post said there would be new quests for higher levels, you said you had Distillery Lvl21, and Support said there ane NO new quests for buildings. I'm inclined to believe you, but then again I have no new buildings quests...


I'll also be replying to Alyona here: What you say makes perfect sense. Except for the fact that we're not talking about Potential gains. I've already upgraded my buildings a vouple of dozen of times. Apart from the fact that waiting for the "bug fix" messed up my upgrade plans for a couple of days, I didn't lose much - a pocketfull of rubies, some xP and the amoung of units I can probably have built in a day. But some other people did those upgrades and got the rewards.

So it's more a matter of principle. When it's payday and everybody got their paychecks but you got nothing, your boss isn't going to say "Sorry, Alyona, we can't compensate potential gains... You didn't actually lose anything. You just failed to get your paycheck..." You see - I did those upgrades, just like anybody else did. The only difference is that i didn't get "paid" so to speak...
We have released the quests for the new building levels. All quests are available for only one new level (for example, lvl 21). So if you already upgraded your building to lvl 21, you won't receive a quest for lvl 22.
30 март 2017, 10:5530.03.17
232121
Petre said:


Will there be some sort of compensation for all the quests I've missed - when the problem is finally solved?
We do not compensate potential gain, only the actual losses.
CrowbarModerator
30 март 2017, 09:2530.03.17
07.03.16
2423

Petre said:

Will there be some sort of compensation for all the quests I've missed - when the problem is finally solved?

In my experience, probably no, but it won't hurt to ask, once it's resolved. You don't ask, you don't get.

Can you message me your ticket ID, please? I'll see if Alyona can check why is it taking so long.
19 март 2017, 21:3519.03.17
23.01.17
12

Anne Bonnie said:



- New Construction Quests have been added to complement the new Building levels now available. Upgrade your Buildings to new heights and get Rewards. Check the Quests menu!


I haven;t had a Construction Quest since upgrading my Captain's Quarters to Lvl 13.

I thought it was a glitch.

Then I got a new research quest to build the Manufactory.

Now, again, there's no Construction Quest...

I read here that there's supposed to be new quests for buildings Lvl 20-25.

Am I experiencing some sort of bug, or is the "New Construction Quests"announcement wrong?
14 март 2017, 11:2514.03.17
14 март 2017, 11:38(отредактировано)
13.12.14
1282

Alyona Kolomiitseva said:


awmllr said:

It has, I said HAS been reported no less than 4 (FOUR) times already. YOU reported it.
Each player should report their issues individually. I cannot pass this info to Support. If you have already contacted them, please wait for the reply.

This problem has been reported on all games, on all forums and support are well aware that this problem has existed for months - we have seen 2 reports that this problem has been fixed.
It has not been fixed. It is a GLOBAL problem that is affecting most players and the cause needs to be discovered and rectified urgently.
It is clear that we can have no confidence in plarium's attempts to fix ANY of the problems in their plethora of games. Maybe they have too many games now and inadequate staffing levels to deal with these issues, especially on browser based games


We are also STILL having problems with Galleon Speeds, even though we were assured that this has also been fixed.


We send galleons to our enemies at normal speed - http://prnt.sc/ejs0n4

and they return at supersonic speed - http://prnt.sc/ejs3nt

but this is an illusion. If we refresh we see the galleons returning at normal speed - http://prnt.sc/ejs4at


Every week you claim  - Various minor localization bugs have been fixed.- Various minor interface bugs have been fixed.
but you are like incompetent doctors who only treat the symptoms of a disease but allow the patient to die because you do not cure the disease itself.
You are wasting your time, and you are wasting our time (and money)


We are still waiting for at least FIVE major updates which have been denied to this game, but were added to other games MONTHS ago

13 март 2017, 12:3013.03.17
232121
awmllr said:
It has, I said HAS been reported no less than 4 (FOUR) times already. YOU reported it.
Each player should report their issues individually. I cannot pass this info to Support. If you have already contacted them, please wait for the reply.
10 март 2017, 12:4410.03.17
232121
awmllr said:

Wheel of Fortune still stuck on barrels offer. Over two weeks now.