Hello! Thanks for sharing your feedback with us, we will consider it! Talking about the price of the Implant Removal, it used to be like now all the time. There was a Discount that lasted more time than we initially planned and currently, we need to switch it off. However, we don't deny that it can comeback someday or be upgraded and redesigned in some other way 

Why do you "need" it to switch off?

to make more money?

i totally agree and feel the same as Mafia-KingPin, spend a lot of Euro and now, half a year later get charged more. I'm really angry on that, a the amount of A-Coins is a impertinence. 

It's so bad that you what to have money for the Implants. I agree Mafia-KingPin too. You make so much money with the shop so why do you want to take money for this too? you make all the players angry with this!!!

paywalling every little functionality doesnt help you or the player in anyway, it just shows how Not player friendly as a company you are, to put it bluntly your direction as a compamy is very predatory trying to make profit off every little microtransaction, the cashgrab is very obvious and its the root of so many other problems, no wonder people are moving on, new better games will be made that respects their audiences, and your servers will be ghost towns eventually. 

Ya'll messed up really big with this. I can already tell there is less player activity and I blame the ENTIRE development team for endorsing this decision and failing to listen to your customers. Your company is failing to listen to very well-intentioned feedback from MULTIPLE, reliable sources, including many of the most popular content creators.

It is actually embarassing for your company that you cannot see the sheer absurdity in charging 4k a-coins ($50 at non-sale value) to remove ONE implant that is maxed out. Surely one person had intuition that this would be a bad idea.... I find it is almost unfathomable that the entire staff is that incompetent. Why isn't our Community Manager being an advocate for the players?! We need someone at Plarium that can reign in issues like this before it kills the game.

I spent over 500$ and that gets me no wherecuz 15$ can get u the battle pass but if u want to +15 levels for the battle pass it's like 30$ which means I spent over 200$ a year for the battle pass and the I also by mechs that u can't buy with a-coins or credits same for weapons and on top of all of that I buy my self a-coins 

It feels like that Plarium don't respect the feedback from a lot of users. In my opinion we a user community have one option before stop to play mech arena and looking for another game, we can pause/break spending money on all in-game purchases until they are open for feedback of their paying users!

The initial post said implant removal charging is a rip off so justifying it by saying it used to be like that isnt a great argument. Women didn't used to be able to vote so should we go back to that?

I already stopped paying for anything long time ago especially after that stunt they did with debuffing some weapons like Shotguns and EMs

I understand your frustration, but "Why isn't our Community Manager being an advocate for the players?" does not sound that objective. I always support players and move their ideas/opinions/thoughts to the devs. I can't impact them more than that, but still, I'm doing everything I can do to make the team hear you guys.

Talking about the current situation, we collect feedback and check out the analytics. Based on this, we will see what we can do

With all due respect, you do not understand my frustration. I was recruited into this game by my 9 yo nephew and he also recruited my sister (his mom), his step dad, my son, and my daughter. We used to play this game as a family affair and it was a huge amount of fun. The systematic bad changes have resulted in me being the last man standing. My sister and her husband are both attorneys and dropped decent $$ into the game, as did I on all 6 accounts. We spent $ on Mech Arena for birthday gifts and I even used to grind achievements as a small way of saying "I love you" to my kids or even nephew.

That being said, I am not employed by Plarium and you are. It is your responsibility to ensure that changes are done for the benefit of the whole community. I don't care what it takes, if you see an upcoming change that will cause many players to leave (i.e. implant discount removal), you owe it to the community to STOP the developers from making such mistakes. Obviously, you do not own the company, but HONESTLY man.... you are on the forums constantly telling the players what we don't want to hear. Please do not pretend to understand. THe player base has not asked for something unreasonable (i.e. give us all mechs/weapons for free). We have warned you that losing players is also lost revenue. Lost revenue is not good for the company nor the community. It really isn't that hard to come up with solutions that are win-win rather than win-lose. I told you plainly that you should have kept the implant discount as an option for the golden pass. Watch your sales go through the roof as you add customization as an option to players. 

The developers need to focus on EVERY update being one that (1) enhances current experience (2) attacts more players (3) does not break current economy/system. 

I'm sure you are a good person IRL, but the job performance is honestly poor, man. I cannot speak for anyone but myself and my family. With just my one unit, you've lost a potential huge score of $$. When you multiply that over the large stretch of player base, it is not a small amount of money we're talking about. Believe me, we are trying to help you to improve with this feedback.

that is because ALL games by Plarium/Aristocrat are RIGGED to the hilt told all my parent friends to keep their children off ALL things Plarium/Aristocrtat my own children saw my game play for 2 years game is rigged no one wants to play a rigged pay 2 win pay to hit game

"Obviously, you do not own the company..." - that's the main point that automatically explains why things are going in the way they are. I'm okay with being criticized, and I'm not interested in changing your mind regarding my professional performance (it's up to you how to rate my work), but I want to ensure you, that I'm doing everything I can to make the game better and the community feel okay. 

you guys are way to dense if you think a community manager has any real decision power. seriously. although i agree with you guys don't blame drew for issues as all he/she can do is pass along feed back

I don't think that Drew is bad, it's not his fault that things are going the way they are, he only passes on feedback from players and he can't do anything beyond that, i'm also not sure if it's the devs fault, if someone from above orders them to do something in a certain way then they have to do that, i don't think we can blame someone without knowing what the current situations are within Plarium. I do think the game needs some improvement. If the devs didnt care about this game then the game would have been worser than it is right now.

I Agree! NEITHER drew NOR players are at fault. It's the Devs and marketing team fault. Atleast they should give an rough ESTIMATE when these changes that they spoke of will be coming rather than giving VAGUE answers like it's under development. Show us your progress like 75% completed or something. There are several game out there that gives about Patch update TIMELINE on what to expect in future atleast even that would be better. Vague answers makes us think that our voices are either NOT reaching devs or not taken seriously into consideration!

i straight up asked if we could find a site or have an explanation about how the presentation and decision making process is done and was answered by " it is a secret".

  I've worked in advertising and a very large point is strategy. Do you guys think they left the free implant swap going longer than needed? No. They wanted it to co-incide with the launch of the new system they developed to get mechs. Now that new pilots and mechs are available they charge for implant removal to more than double their income because if we want to play with our own stuff that we've already payed for we're going to pay. 

  The implant removal was just like it is now. What they're conveniently leaving out is that it was a hot issue then and when they changed it the player reaction was overwhelmingly positive. Now they took it from us and proves to me another way plarium doesn't care for their players.

Thanks a lot for your support 🙂

Hello! I think it's barely impossible to find any company or firm that will share inside information with the public. The Implant Removal Discount was indeed not planned to last that long

Everyone is very indignant, you don’t care and treat the players indifferently.

You also removed the keys where the rewards were 400 coins.  You removed the fact that the windows are removed for the implants.

What you did to the game is just terrible.  It's just simply unbearable.

I wish your team to be wise and at least a little generous.  Your greed has no boundaries, you are just completely disappointed.