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Clan boss freezing

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Sep 14, 2019, 06:1109/14/19
04/03/19
2

Clan boss freezing

Anyone else have issues with the game just freezing for no reason? That's a rhetorical question because of course you do. When will this be fixed??  It is worse when it is a clan boss fight and a key is lost and have to wait another 5 hours for a key (or buy one.. )  then lose out on resources and the reward because you didnt have enough points for the reward you were aiming. 


I have Samsung Note 8 with most up to date OS and game version. 
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1k
Comments
24
Comments
Sep 17, 2019, 01:1409/17/19
03/28/19
1

I just had my clan boss battle freeze twice in a row, both keys lost.


Who do i talk too

Sep 30, 2019, 18:0509/30/19
1
I'm having freezing issues every 10 minutes 
OpheliaA1Moderator
Oct 2, 2019, 10:2110/02/19
03/11/19
365

Hi, OP


are you still experiencing these issues, if so let me know
Oct 29, 2019, 01:1010/29/19
231234
This is happening every day on hard mode 
Nov 9, 2019, 12:0811/09/19
09/18/19
3
This issue is really starting to irritate me I loose clan boss keys daily along with arena tokens and energy....I'm about to just delete this game and find another to play
Nov 9, 2019, 19:4511/09/19
02/15/19
2725
weaselishere419 said:

This issue is really starting to irritate me I loose clan boss keys daily along with arena tokens and energy....I'm about to just delete this game and find another to play
Did you tried with different wifi 4G vpn? What if if you are playn under plarium play? 
Nov 10, 2019, 08:4211/10/19
02/15/19
2725
weaselishere419 said:

I have tried both and I'm still having the same issue ...Moto z3 latest Android os

What abt with vpn you tried that too? 
Jan 12, 2020, 14:4701/12/20
231234
Devs. I too am losing 1,000s of energy and keys and arena pts.  Im more upset about the CB keys because it affects the whole.clan not just an individual.  Your patch 1.12 seems to be broken for androids.  Either fix this time now or start compensating the players when tickets are put in...it is your obligation and due diligence to address this and support the players.   -thank you 
Jan 21, 2020, 14:5401/21/20
11/14/19
1
Can you make a change to take the clan key at the end of the battle.  This keeps happening I have lost 4 over the last week.   Game just freezes.
Jan 22, 2020, 01:1701/22/20
231234
Still losing keys. Lost another two today. It's becoming a daily thing here. Is there nothing that can be done? Whenever I raise a ticket I'm given a standard response that doesn't address my query. I've tried all the suggestions above with no improvement
Jan 28, 2020, 15:3101/28/20
12/25/19
1
Same here, you’d think they would get around to fixing this problem 
Jan 28, 2020, 16:0801/28/20
05/13/19
923
martinwood71 said:

Same here, you’d think they would get around to fixing this problem 
Whats your issue?
Mar 4, 2020, 02:2603/04/20
231234

Seems like in the last 2 weeks they were finally able to fix the issue (don't recall the exact day, but it was more than a week ago and less than 2).

Now, if you don't mind unnerfing a champion I worked hard for...
Mar 4, 2020, 20:2903/04/20
Mar 4, 2020, 20:37(edited)
231234

Losing clan boss keys from game freezingon me, just happened a few minutes ago :( 

Please fix!

Jan 2, 2022, 06:0901/02/22
04/27/19
3

My clan boss froze twice today out of three keys.  It takes my team 38 minutes to die.  I click auto and walk away expecting to see a results screen.  Instead, I see a frozen screen on turn 35-48.  This is becoming intolerable.  Using a Samsung Galaxy S10.  Never had this problem until recently.  Now it's a daily problem.  Please Plarium, look into this.  It is stealing any fun out of the game to have it constantly momopolizing my phone due to needing to repeat half-hour fights for no reason. 

Jan 2, 2022, 06:1001/02/22
04/27/19
3
OpheliaA1

Hi, OP


are you still experiencing these issues, if so let me know

YES.  We are *STILL* having this problem.  Please comment on what steps are being taken to resolve this game-breaking problem. 

Nov 9, 2019, 22:4811/09/19
09/18/19
3
I have tried both and I'm still having the same issue ...Moto z3 latest Android os

Nov 6, 2019, 23:2011/06/19
1

Just lost a key


Nov 6, 2019, 07:2111/06/19
02/15/19
2725

Unknown_Ranger said:


OpheliaA1 said:


Hi, OP


are you still experiencing these issues, if so let me know

Hey, sorry to jump on the bandwagon but I experience these problems all the time. Both with Clan Boss and the android app locking up in general whilst playing.  I do try and keep a rough as hell log by dropping support tickets in even though they don't appear to be actively monitored as such. 


I have tried reducing the graphics and framerates, I have tried various things but it still crashes. To add insult to injury I see you are giving Plarium Play players compensation today, however I have received nothing despite constantly losing keys.


Every time I lose a key, I lose a tier of chest and another day. It really is having a big impact and ruining the game for me.  

Hi

Our devs are workn to fix this type of issues like freezing in CB. The compensation is addressed to who affected by the plarium play client issue.


Nov 5, 2019, 11:3311/05/19
03/24/19
1

OpheliaA1 said:


Hi, OP


are you still experiencing these issues, if so let me know

Hey, sorry to jump on the bandwagon but I experience these problems all the time. Both with Clan Boss and the android app locking up in general whilst playing.  I do try and keep a rough as hell log by dropping support tickets in even though they don't appear to be actively monitored as such. 


I have tried reducing the graphics and framerates, I have tried various things but it still crashes. To add insult to injury I see you are giving Plarium Play players compensation today, however I have received nothing despite constantly losing keys.


Every time I lose a key, I lose a tier of chest and another day. It really is having a big impact and ruining the game for me.