Oct 20, 2021, 13:5110/20/21
232085
How long on average does it take to resolve the missing account ticket?
I have been 24 hours and going up.
Place your bets.
How long on average does it take to resolve the missing account ticket?
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Oct 20, 2021, 14:1610/20/21
232085
4 days and counting.
they send me emails asking me things, and when i answer, they ask me other things (every email)
Oct 20, 2021, 14:4210/20/21
05/14/19
13
Been patiently waiting since last week Thursday. No response.
Oct 20, 2021, 14:4710/20/21
232085
These people have lost a customer. From now on, I will spend my money on something more reliable. I don't know, on balloon rides or something like that.
harleQuinnModerator
Oct 20, 2021, 15:1810/20/21
02/24/19
8091
lucky18022
Been patiently waiting since last week Thursday. No response.
Last Thursday is a long time. You have had zero response? What is your issue specifically? I'll see if I can at least help make sure youre on the right track.
Also, go ahead and submit a ticket here at this address if you didn't on this one: https://mobile-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360000007492
Oct 20, 2021, 18:2010/20/21
232085
Sorry about it lucky18022.
Oct 20, 2021, 19:3510/20/21
05/14/19
13
Thanks Mugu. Appreciate it
Oct 21, 2021, 09:0410/21/21
232085
Deleted
It is really a shame how you deal with your customer. I spend a lot of money to this game and get nothing back. It was not our fault, that YOU was hacked and WE lost our accounts ....
For me it is an incredible loss of confidence. I am not going to spend another dollar on this game.
Oct 21, 2021, 09:1010/21/21
232085
I got an automatic response that doesnt help ... there are many account that have been hacked always from taiwan ... since i answered to the automatic email i am waiting for help ... and to make sure ... the taiwan group does not hack my email account ...... they hacked the plarium account without having a password
why it is possible to change a email adress without a secure check at the "old" email adress ? stupid
harleQuinnModerator
Oct 21, 2021, 09:1910/21/21
02/24/19
8091
Deleted
almost 3 days here my email and password was changed by someone from Taiwan, after 2days waiting they answered me to my ticket that i created 2weeks ago with other bug problem(nice reaction time) xD and they want from me now evidence to prove that is my account, after couple screenshots that i send to them with following instructions still silence
do they really think after 2 weeks i will change my email and passowrd and then create next ticket with my account issue about that my account was stolen for fun or what ? this is not enough evidence ? why it take so long and noone response to me, what else i can do to prove my right, do i really have to tell them about my champs i've got, my teams i used and progression where i been?, no problem but i need to know what they really want to know and if someone is still working there
Yes you'll need to provide all of that information for them to be able to recover your account for you.
I know they're working on all of these, it seems they are just heavily overloaded right now.
Oct 21, 2021, 09:2110/21/21
6
harleQuinn
Yes you'll need to provide all of that information for them to be able to recover your account for you.
I know they're working on all of these, it seems they are just heavily overloaded right now.
ye ye ye it only shows how they work if they are oveloaded like you say, sometimes i feel there is only 1 person that have to deal with 10000 tickets in day
Oct 21, 2021, 09:2610/21/21
232085
Really ? It could be so easy ... if you get an ticket with this problematik, just look at the Log file and make sure there was an login from Taiwan and after that a change of the email adress. Then just reset the account to the former email adress and everything works .... takes only one minute
Oct 21, 2021, 10:0210/21/21
232085
I have just received my first non automatic response...demanding more information...Let's see where this takes us...
Oct 21, 2021, 15:4210/21/21
232085
Deleted
Thanks Mugu. Appreciate it
Any more news, lucky18022? I, at the moment, no.
Oct 22, 2021, 05:0310/22/21
01/04/20
1698
Please let Quinn and I know when you guys start to get your accounts back. Some users have, we just want to make sure no one gets overlooked.
Oct 22, 2021, 09:0510/22/21
232085
Deleted
Please let Quinn and I know when you guys start to get your accounts back. Some users have, we just want to make sure no one gets overlooked.
As soon as I recover my account, 🙏.
Thanks a lot Harbby.
Oct 22, 2021, 10:2910/22/21
232085
3 days and counting...
Oct 22, 2021, 12:4910/22/21
232085
No news and I am afraid that by the weekend I will not recover the account...
Oct 23, 2021, 07:3510/23/21
Oct 23, 2021, 07:38(edited)
10/19/21
25
still waiting too :( send them new email to restore account too and nothing for 3 days now :( event's ar one and i cant play :( they dont work at weekends a? so i lost my chance to get huntmaster :( :( :(
Oct 23, 2021, 07:4410/23/21
232085
Deleted
still waiting too :( send them new email to restore account too and nothing for 3 days now :( event's ar one and i cant play :( they dont work at weekends a? so i lost my chance to get huntmaster :( :( :(
It seems that there isn't support on weekend. Very profesional.
Oct 23, 2021, 18:0110/23/21
Oct 23, 2021, 18:27(edited)
07/26/17
15
It's also not been said enough, but WE weren't hacked. I know I wasn't. Plarium was hacked and yet I doubt there will be much compensation for lost time or resources. WHERE'S THE SECURITY? I don't like losing my consecutive days logging in. Don't like losing my progress in the Doom Tower.
I know I'm singing to the choir... Guess I'm too compulsive (see how I avoid trigger words?) for this.
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