I have tried for more than 2 hours to enter my account to collect my daily rewards, and battle pass and I have not been able to enter and now it turns out that I appear to have been banned.
"account is temporarily locked due to technical issues"
Thus they reward the players who have invested our time and money to play their game.
Yes I just got hit with the same ban due to technical issues then tried again and got logged on like it was a new account not sure what is going on
I also got banned due to technical issues. I reset my password and all my toons are gone.
wth. This was never heard of. Banned due to your own technical issue?
You lost the money I sent you? ^%$^%$
I actually do have the same problem as well.
I dont know how the jurisdiction in your country handles a case like that, but here in germany I can reclaim the payments i have made for 180 days, if the party doesnt stick to the service I have paid for.
I hereby declare, that i am going to take back every single cent spent during the last six months, if this is not going to be solved with a reparation.
On a normal day I wouldnt give a fuss about it, but I dont pay 43€ for a feature, which eliminates me from gaming instead of bringing me forward.
I am missing loot from the Clanboss, dungeons and the campaign.
There is going to be loot in my post which is going to vanish, I cant level up the champs in the sparring pit, the arena is going to punish my absence.
redrake100 said:
Yes I just got hit with the same ban due to technical issues then tried again and got logged on like it was a new account not sure what is going on
Log out of game, close and restart. When you start game again, it will notice your previous account information and ask if you wish to log into the older account to resume your game.
The technical issue concerning the ban is likely server side, has nothing to do with if you bought anything or not. It is more likely that something wrong was detected with the accounts and we were temp banned in order to protect our account data while they fix things, otherwise we could actually lose our accounts, heroes, items, ect...
Yes, I got banned too. Free to play user, no purchases, lvl 58. Still no legendaries... and a clan deputy. Keep your heads on straight, be patient, they are working on the problem.
In most instances, minor glitches can be cleared up by exiting the game, force stop the game process, clear the cache, and then restart. This removes any corrupted files that may have recently gotten into the cache and generally clears minor glitches.
Issues with a missing account? Do as I said before. Log out and then start game again. Must be on the original device. This is not guaranteed to work, but it may save your bacon with a guest, or unregistered account. A better idea is to register your account through plarium so that you will always be able to access it.
Things will be worked out all alone after the ban period. It is a one-day-ban, so honestly: nobody is going to move mountains for an error which is going to eliminate itself after a day.redrake100 said:
Yes I just got hit with the same ban due to technical issues then tried again and got logged on like it was a new account not sure what is going on
Be patient with them and calmly follow their instructions and things will get worked out.
outkastracr said:
My ban was supposed to end 2/15 around 3:30 a.m.. Checked earlier and they have added a day now it doesn't end til 2/16 around 4 a.m.. Anyone else had time added.
Me too, my acc is added time 3 times. Very upset :((. Please help
Are you serious ban in 3 days in row no help found anywhere this is disgusting.
I get just an auto email, you call this support?
the payments was returned i bought 2x and did not get what expected and still bought 1 pack of 9,99 after return all i got 1st time was 10 blue characters, 2and time only 1 purple and 9 blue, i felt like i was scammed, and asked refund because i was not NOT satisfied with amount and type of rewards. I had no intent to abuse as i bought a pack afterwards please un ban me. I am a loyal player for over 6 months. And its your 13th birthday? Where are warnings? Come On!!
Spent the money on gold account bought all levels played a bit then got banned. Finally after 24 hours plus got back into game. Battle pass was gone. Characters were gone time spent gone. Lost keys and clan boss chests etc etc.. compensation was crap imo. In game ticket is broke. Lost out on tournaments. Missing bad el kazar and other duplicate legos. Not sure on epics as I had so many duplicates.. several emails to support with zero response.. spent several thousand dollars on this game and that's my choice but lack of even minimal support is terrible. Also my dumb ass took a chance and bought a second battle pass and all levels.. second time worked fine but zero response on refund for first purchase of battle pass.. this week has been let down plarium this crap customer service is on a whole new level of terrible.. not even sure how you can make it up at this point. But you can start with giving me back my damn characters and responding to my emails saying your at least looking into it.. very very pathetic customer service
skiem said:
redrake100 said:
Yes I just got hit with the same ban due to technical issues then tried again and got logged on like it was a new account not sure what is going on
Log out of game, close and restart. When you start game again, it will notice your previous account information and ask if you wish to log into the older account to resume your game.
The technical issue concerning the ban is likely server side, has nothing to do with if you bought anything or not. It is more likely that something wrong was detected with the accounts and we were temp banned in order to protect our account data while they fix things, otherwise we could actually lose our accounts, heroes, items, ect...
Yes, I got banned too. Free to play user, no purchases, lvl 58. Still no legendaries... and a clan deputy. Keep your heads on straight, be patient, they are working on the problem.
In most instances, minor glitches can be cleared up by exiting the game, force stop the game process, clear the cache, and then restart. This removes any corrupted files that may have recently gotten into the cache and generally clears minor glitches.
Issues with a missing account? Do as I said before. Log out and then start game again. Must be on the original device. This is not guaranteed to work, but it may save your bacon with a guest, or unregistered account. A better idea is to register your account through plarium so that you will always be able to access it.
As for those of you screaming for somebody to fix your problem right now... personnel capable of this are always limited. The moderators, such as they are, cannot fix in game problems. They simply have no such powers. All they can do is take down the information you give them (hopefully as concisely and correctly as possible) and pass it to the development team. This is how it works for all mobile app games. I would know, I was a moderator for some time. Be patient with them and calmly follow their instructions and things will get worked out.
This easy for you to say I'm out a duchess, several hundreds of dollars in resources paid for, doubled charged for raid pass. I still can't even get the in game support window to pull up it just says loading then crashes the game out. Tbh I don't even want to load my game up because of it possibly getting worse. I have sent several emails to the zendesk since that's my only option.
I have already talked to Google about the issue and they are apparently well aware of the issues with Raid and offered me a complete refund on every purchase I have made in Raid. The Google CSR say that have been slammed with refund calls and issues about Raid and apparently THEY CANT EVEN GET A RESPONSE FROM PLARIUM. seriously if Google play can't get plarium to explain what's going on what chance do we actually have of getting our rightful stuff back from this company.
Odds are their app is probably about to get pulled from the play stores.
