same thing just happened to me 

Exactly what I came here to mention.  The Prime Gaming offer for Genbo produces a code, but whether you input the code into the Raid Shadow Legends Mobile App, or use the Plarium Play PC app no message appears: no confirmation (though the sound effect plays, and no error code pops up.) 

My mailbox does not contain him, and I am afraid if I try one either of my devices one more time, I'll be locked out of the promotion. 

Same for me. Paste in the code on PC, it "processes" then nothing.

Yep, mines says "processing too"

Hi folks, sorry about the issues.

https://plarium.com/forum/en/raid-shadow-legends/674_game-discussion/1426691_known-issue-with-genbo-amazon-prime-drop/

Popped up a few hours ago, hopefully will resolve itself sooner rather than later. 

I guess it prob something to do with crashes going on

This is exactly what Ive got. Tried reentering the code... and it just does nothing. Stays on enter code screen and doesnt acknowledge it even had a code entered.

Well its a fail for my account as well. I thought I was ok after the 2nd message about delivered some fixes but no. I entered the code got a message "processing" then nothing happened & no not in inbox. Unhappy as therre has been no subsequent message & I worry the game will record me as having used my code.

I had sent an e-mail to support earlier right after I posted here. 

After reading their response and being told it was being fixed, I replied back to them, and had suggested that they ensure that they either disable the promo code limit counter, or simply reset it for the multitudes of us that can't redeem our codes. 

You know, because I figure some people out there tried their codes multiple times and won't be too happy if they're locked out for 24 more hours in addition to the redemption not working immediately. ;) 

He just came through. I love this Game lots of twists and turns and bumps in the road but I love it.

what other promo codes are there.

Mine hasn't come through, but I got a random message on my screen telling me the code expired about 5 minutes ago, despite not trying it since earlier.

I updated my ticket to reflect this. 

mine is saying expired as well did not get the reward

I appreciate the update. 

Don't worry, I'm patient. =) 

thank you. I know this is frustrating for many, many people.

At last I finally got my Genbo. I dont understand the problem. I don't know why it took so long so long to resolve. I dont understand why the fixed message was sent when clearly the problem was not fixed. The non delivery was was not an "occasional glitch". So happy to receive it but seriously unhappy about everything else.

Hi, promo codes (prime gaming and all player codes) still not working for me,  everytime invalid code.

Hi: 

to you and anyone else reading this, please take a look at this thread: https://plarium.com/forum/en/raid-shadow-legends/674_game-discussion/1426743_genbo-prime-code-issues-have-been-resolved/ for updated information, thanks!

One last update from me:

Despite my code telling me it expired (even without trying to redeem it) my ticket was updated stating that the issue has been fixed, and that as long as I redeemed the code in the first place, Genbo will show up in my mailbox; he did shortly thereafter. 

I'll be keeping this updated as we get more information but given the time of day it is in Europe, I would expect this to take some time to sort out. Sorry for the delay and continued issues.