JinXerFelix said:
I just purchased a $99 Ancient Shard pack that has been charged through my paypal account but not delivered in game.  paypal invoice id: 452881090423704991. paypal transaction id:  7JP02078FV467772R
Player ID. um22661574 | 22282779
Hiya! :) 
According to a Support Agent, your items were delivered a day later due to a delay. Could you confirm this for me? They should be found in your inbox. 
Otherwise, please submit a ticket and include the GPA code of your transaction which should've been sent to your email address. 
Addel said:
Hello,
After no reply from in-game support for over 48hours I find myself writing to you here...
Bought a 35€ pack and never received the gains from it. 
Here’s my account : um23523777 | 23125460
Thanks!
Hello there! 
A Support Agent said that you purchased a Daily Pack. These items should be claimed in the Shop at the Daily & Progression tab. 

Let me know when you've found it! :) 
If you still have issues, feel free to reply here, I'll guide you further.