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Jun 14, 2019, 06:2606/14/19
10/31/17
1

I d ont receive my purchases

I did not get my small shard pack with 270 gem for player Credentzu, id 9439940/9312990
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1k
Comments
27
Comments
Jun 14, 2019, 19:3306/14/19
02/15/19
2725

jafar said:


I did not get my small shard pack with 270 gem for player Credentzu, id 9439940/9312990

Ho

Please open ticket our support. 

Thanks
Jun 18, 2019, 00:1806/18/19
1
How would I do that because this just happened to me
Jun 21, 2019, 05:2006/21/19
232117
Same... made a small purchase. I have a recipe, funds were taken. No product.
Jul 3, 2019, 01:1707/03/19
1
I bought the sacred daily pack my money was taken and I still haven’t received anything not even the start to the pack I still have the receipt that was sent from Apple. Check my in game account OhQuiet 
Nov 22, 2019, 21:3211/22/19
Nov 22, 2019, 21:32(edited)
2

Happen to me also id: um28946032 | 28456527 i bought small pack but no changing

Nov 22, 2019, 21:4111/22/19
2

Please i buy small pack but nothing i get, id: um28946032 | 28456527

Nov 22, 2019, 23:3211/22/19
05/13/19
923
lukydjon said:

Please i buy small pack but nothing i get, id: um28946032 | 28456527

I have forward to support, i will let you know what i find out.
Nov 23, 2019, 14:3811/23/19
05/13/19
923

lukydjon said:


Please i buy small pack but nothing i get, id: um28946032 | 28456527

Hello, the pack was received on November 22, 2019 at 22:32 UTC

Nov 25, 2019, 03:0411/25/19
232117
I paid the initial $30 offer with 500k silver and gems and all that but didnt receive it. My player name Is tunadnapper
Nov 25, 2019, 16:0311/25/19
1

I paid the early black friday special for $9.99. However I did not receive the resources at all. Here's my player ID 

um26727530 | 26273144

Please fix it. Thanks 

Nov 26, 2019, 11:3211/26/19
02/15/19
2725

JordanGuillen said:


They didn't give me the blue crystals, which I bought with 270 diamonds, and they took away the diamonds! help please

Hi


Please check your inbox if the goods still missed from there open a ticket to our support in payment .

Thank you

Dec 6, 2019, 22:4312/06/19
12/06/19
6

I bought a "Bonus offer pack" and didn't receive anything, even though my Gcash has been charged. Please help Bonus offer pack includes 1 sacred, 5 ancient, 3 epic shards, 1thousand energy, and 800 gems. This is my I.D um12322907 | 12144846.  This is ridiculous. I feel scammed! 

Dec 6, 2019, 23:0312/06/19
12/06/19
6
Kate07 said:

I bought a "Bonus offer pack" and didn't receive anything, even though my Gcash has been charged. Please help Bonus offer pack includes 1 sacred, 5 ancient, 3 epic shards, 1thousand energy, and 800 gems. This is my I.D um12322907 | 12144846.  This is ridiculous. I feel scammed! 


Dec 7, 2019, 00:3112/07/19
05/13/19
923
Kate07 said:

Kate07 said:

I bought a "Bonus offer pack" and didn't receive anything, even though my Gcash has been charged. Please help Bonus offer pack includes 1 sacred, 5 ancient, 3 epic shards, 1thousand energy, and 800 gems. This is my I.D um12322907 | 12144846.  This is ridiculous. I feel scammed! 

Hello, I am checking on this for you. PM me and i will let you know what i find out.

Dec 7, 2019, 05:1612/07/19
12/06/19
6
Hello, I'm still waiting, how's my concern? I hope you can fix it soon.
Dec 7, 2019, 05:1912/07/19
12/06/19
6
Thank you, for checking it out. 
Dec 8, 2019, 08:5012/08/19
12/06/19
6
It's been a day since I sent them the Screenshot of GPA # of the transaction. And still here I am. 
Dec 11, 2019, 01:2812/11/19
232117

I didn't receive my order as well, starter pack

um30780892 | 30241176


Dec 11, 2019, 02:0012/11/19
05/13/19
923
dinniesp said:

I didn't receive my order as well, starter pack

um30780892 | 30241176


Hello, i have reported your issue. Send me a PM and i will reply once i hear back.
Mar 28, 2020, 03:0303/28/20
232117

Hi, i just bought gold pass +25 levels but didnt received it. Can you help me. Im already contact you on game support and attact the receipt.

My ID um46767450 | 45785323