Same with me, picked up the code, put it in at the promo code spot on the sidebar.  Got the message "processing" then nothing.

Same for me. Processing and no champ.

Same for me. I put in promo code, got Processing message, but got nothing. : - (  Please fix and put out announcement so all those with same issue/problem can see.

Same here... i hope this gets a fix

Hi.

Came here to find a solution to exactly this problem.

Hope you can get this fixed soon.

Thx for your support

Got the same problem, even normal promo code didn't work, just Processing message.

Same here :*(

Same issue here, put the code in and no rewards.

Trying again today, Code is expired........

submitted help ticket. tried promo code again today and it worked (after 2 days of not working)

https://plarium.com/forum/en/raid-shadow-legends/674_game-discussion/1426743_genbo-prime-code-issues-have-been-resolved/

To everyone still running into issues, please take a gander at this thread. Everything should resolve itself - even those whose codes who are no longer working and have not received their Genbo yet. 

Says i have GENBO but i don't and now it has expired

I cannot even type the promo code in the box.

I dont even get a reply from entering a code... just does nothing. It takes it and then does nothing, not even a warning or error. Tried the website... nothing there either.

Been trying all day. I put the code in and it says "Processing" and disappears. 

I am experiencing the same issue 

got brews I want to use on him during training event.  eta on a fix?

i

Buying on this day a little, that works fine. But not Promo Codes? The Code from the Hellhades Site also dont work.....

Same 2me. Also in January, - no work, no support.

Could not claim Prime drop Genbo. The chest drops show in inbox but the characters dont. I also claimed the character in Nov. but same issue.