Its the same guy on different forum accounts 

If so, then he is totally cracked!

Or Trips is right, and he is having some fun trolling.

because I don't know how I can open the account on the forum by phone quickly, I saw how much you care, why aren't you being fair? 

Stop messing with the commentators, it's none of your business. I asked the moderators how things are going. I know what the chances are for summons, but now it's too much. You expect 20-25, at least 1 legendary. I opened 53 sacred items for a legendary item and I say it's not fair. 

The moderators and forum regulars have all commented. You have been unlucky, but are totally within published pull rates. I personally went to about 24 into Mercy one time that I was tracking, and I've only tracked for 2 of 6 yrs.  No idea how many times I've done that....

All you can say is that you are doing it twice in a row.  I am sorry for your bad luck.  

Mathematically, it take 32 shards w/o a Lego to get to 50/50 odds, and if you are super super unlucky, it takes 59 shards before a Lego is 100% guaranteed.  I certainly hope to not be that guy, but maybe you'll be that guy.

Until you pull 60 straight Golds w/o a Lego, you are still within standard parameters.

mod here

once again imploring you to leverage your resources better and to study probabilities and stats 

I don't know what to say. I'm not sure I understand even what this form is for. Anybody that can give me any insight on what we can do here send me a text

I'm really just trying to find codes so I can get new players and stuff I've been playing this game for a year and a couple of months and I've just made it to level 51 I haven't paid any money and those codes or what get me by so if anybody has any extra codes that they know of that I could try let me know thank you

There are 2 active threads about promo codes on this forum.   

https://forum.plarium.com/raid-shadow-legends/674_game-discussion/1661573_new-promo-code-2-22/

this whole page is titled game discussion, so almost anything is up for conversation

lots of valuable information available if you search the threads. 

Уважаемые разработчики, хотел Вам предложить систему обмена загадочных осколков на осколки более высокого уровня, наприпер 1 к 5. А то если игру не донатить, то получить легендарных героев очень сложно. Размотрите данное предложение и может в ближайщем обновлении Вы ее примете. Заранее благодарю.