Thanks for the update. Since we have the attention of a Company representative, could you please give us guidelines that we can use to determine what may be suspicious behavior for a bot in the game? That would help tremendously. Putting in a ticket and calling it "suspicious behavior" hasn't gotten the expected responses from support. Support does not respect most of the player's concerns; and that's a documented fact.
Please define "suspicious behavior" for bots.and the turn around time for a response from support--a real person response and not the robotic automatic messaging. Recall it is the company, not the players, that created the bots, control the bots, program the bots. So surely Plarium can give the players some idea about what to look for and how to report it.
I also suggest that Plarium begin an official bug report for increased transparency for these type of situations. It might alleviate players reporting Plarium, too, as "suspicious behavior".
Sergey Kryvorotchenko said:
Hello, Captains!
Be sure we are fighting with bots in the game and we try to take measures each time when we face such accounts.
We're aware that recently some suspicious accounts got a temporary protection. Unfortunately, it's an annoying coincidence. Please note that we don't protect such accounts from any attacks.
Soon their protection will finish and the bubbles will disappear. We apologize for this situation.
Let me also remind you that if you suspect someone of being a bot, please forward your requests to our Support Team and our specialists will take appropriate actions.
Happy Hunting!
