Ok so you know it is not okay but still we have

BIGBIGDATA bots & lots of others.

We have 30+ Limeys

and 20+ Blimeys & they are all active.

Despite knowing the fact it is not okay still they are active in game (because no action was taken). What does this communicate to a player?

Does this mean plarium is taking any action? Or is it vice versa?

Ok so you know it is not okay but still we have

BIGBIGDATA bots & lots of others.

We have 30+ Limeys

and 20+ Blimeys & they are all active.

Despite knowing the fact it is not okay still they are active in game (because no action was taken). What does this communicate to a player?

Does this mean plarium is taking any action? Or is it vice versa?

Blasphemy said:

FaZi said:

Ok so you know it is not okay but still we have

BIGBIGDATA bots & lots of others.

We have 30+ Limeys

and 20+ Blimeys & they are all active.

Despite knowing the fact it is not okay still they are active in game (because no action was taken). What does this communicate to a player?

Does this mean plarium is taking any action? Or is it vice versa?

Im sure plarium support is being swarmed with messages give it time, these kinda things can't be done over night 

For a decent tech, it should take about a minute to switch them all off. What takes longer is for whoever is in charge to make the decision that switching them off is the RIGHT thing to do. Apparently that decision has not been made which is what concerns the legitimate players in this game.

Maybe the support / CM should think about giving us more Information.

We, the Players, can't understand why the outcome of the "investigations" can't be told. Is there actually a need to protect the privacy of "bots" ? And if not - which reason do you have not to tell us which bots are banned? The only reason which comes to our mind is that you can't ban them, or dont want to ban them or wont ban them at all ... i hope that you understand this, thx.

bernd said:

Maybe the support / CM should think about giving us more Information.

We, the Players, can't understand why the outcome of the "investigations" can't be told. Is there actually a need to protect the privacy of "bots" ? And if not - which reason do you have not to tell us which bots are banned? The only reason which comes to our mind is that you can't ban them, or dont want to ban them or wont ban them at all ... i hope that you understand this, thx.

its easy to find out who and what has been banned watch out for inactiveness, and if they come back to life...

its what i do anyway.....

Blasphemy said:

FaZi said:

Ok so you know it is not okay but still we have

BIGBIGDATA bots & lots of others.

We have 30+ Limeys

and 20+ Blimeys & they are all active.

Despite knowing the fact it is not okay still they are active in game (because no action was taken). What does this communicate to a player?

Does this mean plarium is taking any action? Or is it vice versa?

Im sure plarium support is being swarmed with messages give it time, these kinda things can't be done over night 

that is their problem, not mine nor anyone else's who pay $ to pay for their salaries. 

They need to increase the work force, if they can't than they should think about selling the company to some one who actually care.

Additionally if they are now swarmed with messages that is their fault because they were dead for multiple weeks.

Additionally Blas, i think your CM should lead from front here, She shouldn't hide on backs of MODS. 

Give the link to her because sometimes such threads are gone into invisibility mode (for her) & hence no reply by COMMUNITY MANAGER.

sorry i cant believe these bots used to "log in" daily (for what? they didnt do raids at all ...), so them being inactive is no real proof for me ,especially as some of them liberate themselves now after being blocked more then one week. Nobody of us knows which tool is used by RuAl, so nobody can say for sure that These accounts can be banned at all.

the only Thing i can see ingame is that plarium has shut down the "real bots" which were useful for us Players, so most of us cant get enough ressources now anymore. Rual wont care, their bots didnt raid at all.

So as we all cant trust Plarium anymore we want to know which / how many bots are banned - or at least an Explanation why those informations cant be forwarded to us. We see no Need to protect the privacy of non-human bot-accounts.

As of July 24th, I was hacked - I have been using paypal and players, including European players (euros used) tapped into my account. So far the game has done nothing. Paypal says I gave permission to the game to charge me whenever anything is bought. So I am not getting help there. The only hope I have is my credit card who notified me of the hacking in the 1st place.

The owners of the game make money off the buying of virtual items. Yes, they got money items purchased thru my account by someone else. But in the long run, they will get less money from me in the future.

A warning to others, when the box asks to remember you and what way you are paying, don't click it.

I am thinking of prepaid debit cards, but I am not sure what the game will accept. I see 2 prepaids accepted - they are not available to me. So I am leary of putting out money for a prepaid card that may be rejected by the game.

tso said:

As of July 24th, I was hacked

Or someone has guessed your password or learned it in some other manner. Here is why I'm sceptical whenever someone claims that there was a "hack": if the game is so easy to hack, how come it happens so rarely (i.e., the person doing it is not doing it all the time) and it doesn't happen again to people who change their password and put something hard to guess? The whole point of "hacking" is to gain access regardless of what someone's password is.

Speaking of which, did you change your password? If not, do so now.

You can check how safe your password is on numerous sites like this one (this particular one never submits what you type, plus it is unaware of what the password is for, so it's safe).

tso said:

 - I have been using paypal and players, including European players (euros used) tapped into my account. So far the game has done nothing. Paypal says I gave permission to the game to charge me whenever anything is bought. So I am not getting help there. The only hope I have is my credit card who notified me of the hacking in the 1st place.
The owners of the game make money off the buying of virtual items. Yes, they got money items purchased thru my account by someone else. But in the long run, they will get less money from me in the future.

If you didn't spend any of the bought stuff, you might get some help here. Pick "Accidental Purchase".

tso said:

A warning to others, when the box asks to remember you and what way you are paying, don't click it. 

This is good advice. Personally, I have no idea how safe the game is from real hacking, so - despite the fact that my password is very strong - I never link my PayPal to the game. Yes, it's a bit less convenient to buy rubies that way, but convenience should never be put before security.

tso said:

I am thinking of prepaid debit cards, but I am not sure what the game will accept. I see 2 prepaids accepted - they are not available to me. So I am leary of putting out money for a prepaid card that may be rejected by the game.

Just don't link your PayPal with the game and no one entering your acc will be able to do any more damage than mess up your game stuff.

I'd like to bring up a point here on this.  I feel much the same as Crowbar.    I don't want them to remember my paypal info.  I have to "uncheck" the box when I use paypal to purchase something.  EVERY TIME?  Really?  How about reversing that automation and allowing me to "check" the box if I want to be remembered?

tso:   " A warning to others, when the box asks to remember you and what way you are paying, don't click it."

crowbar: "This is good advice. Personally, I have no idea how safe the game is from real hacking, so - despite the fact that my password is very strong - I never link my PayPal to the game. Yes, it's a bit less convenient to buy rubies that way, but convenience should never be put before security"

Also someone said  "Giftcards"  I used to use them a lot more often.  For security it's the way to go if you can get one the game accepts.  imo

Keel D. Haul said:

I'd like to bring up a point here on this.  I feel much the same as Crowbar.    I don't want them to remember my paypal info.  I have to "uncheck" the box when I use paypal to purchase something.  EVERY TIME?  Really?  How about reversing that automation and allowing me to "check" the box if I want to be remembered?

When the current interface was introduced, you could uncheck and it would remain unchecked, but the second purchase went through as if it was checked.  I reported the bug and suggested they keep it unchecked by default, but their fix was to just default it back to checked.

In short: I don't think we'll get "unchecked by default", because it was already considered and obviously rejected. Not really surprising... given how we have to claim daily quest rewards, we already know they love to make us do dull clicking. 

Frank Connett said:

 No other BH that has been in existence on this server could have ever taken down so many Presidio's in such a short period of time say an hour as they did?

nobody would want to, even though this is a combat game we still have a balance we have to watch out for, 

if you bend to one side to much you will find that it damages a part of the game play, those that "respect" how the gaming is  

They know the importance..

RuAL's leader doesnt really have that respect, and what ive heard he didn't have it in Ru platform either 

They don't need to buy the rubies when they are on the top in the tournaments they win them.

Ya know, If you say what RuAL has done has been done with no cheating but automated script's, I would argue that using these automated scripts are CHEATING. No other BH that has been in existence on this server could have ever taken down so many Presidio's in such a short period of time say an hour as they did?

picframer said:

Alyona,

Thank you for your post, perhaps an older age thing on my part.....having played this game with a pretty good understanding of how things should work, looking at what has transpired with attacks on our BH and others that deify logic, seeing havens which have been reported have massive troops with little to no stats except for prizes, seeing these mass attacks against players from havens that are fairly new yet have offence in the tens of millions, not one but dozens, havens again by the dozen all created on the same date, almost identical stats and layouts, names for the most part the same......To make matters harder for me to understand if hacks and cheats have not been used why is the map riddled with these BOT havens that you confirmed in another thread were not created by your employer and many have these have been around for 2 years or more, it seems to me they cost your company income as they supply resources that players do not have to either wait for or buy with hard earned real money yet it seems little has been done to shut them down....my business background is telling me this makes no sense.

I am pretty much left to conclude this may have been an attempt by the makers of the game to bring balance, which has cost our players dearly since you have confirmed no cheats or hacks have been used, i ask you to understand where we the players are coming from.

Please bear with me, I am not pointing fingers, just trying desperately to understand as are my fellow players.

Kindest Regards

Hi, picframer!

There is a huge difference between Bot Havens (that imitate player activity) and cheats or hacks in the game. Those Bot Havens do act in a certain pattern, so many players easily find them on the map and report to us. 

Please, disregard my mod status here. I am writing this as an ordinary player.

First, I don't buy much, but when I do I use PayPal (Kabam also offers their own interface). This is not just for the P:ToF, but whenever I pay for something, if PayPal is an option, I use them. The key thing is: I choose to trust that one widely known and security-wise well respected company (that promptly and efficiently handled one attempt of fraud I had against my account there), and I have no interest in finding out if Plarium or any other company can be trusted, unless I really have to. When paying via PayPal, all the relevant info is handle by them and them alone.

Second, on Kabam, no payment details are handled by Plarium. I don't know which are the options are available to you guys, but I'm guessing you have a non-Plarium option.

Third, I think there is a lot of misunderstanding here about security. I have no more info on this than you (hence the "disregard my mod status" disclaimer above), but it seems to me that there is an agreement here that a group of players is using bots. However, what is misunderstood here is that bots are not magic, nor do they crack anything. They simply automate tasks, which is almost the same as having live players.

The difference between a bot and a live player is that a bot can't be bargained with. It can't be reasoned with. It doesn't feel pity, or remorse, or fear. And it absolutely will not stop... ever, until you are dead! ;-) This means that the only real abuse with bots comes from running a huge amount of alts, that a living person would be unable to run.

Now, this is an abuse worthy of swift action and harsh punishment, but it is not a security vulnerability, and - from all that was said by you and Plarium on this issue - I have a feeling that this is exactly what is happening here.

All that being said, I agree that Plarium needs to handle this far more efficiently, but they also need your reports to do so. Should you, paying customers, be bothered by these reports to Support? No, you shouldn't, but as long as it's the only way to get anything done, you have to... or suffer the consequences, no matter how unfair all this is.

Malibou's Most Wanted

If you guys are so concerned about your CC info, I suggest you do what others do and use a prepaid card or even gift cards. If you guys look at the payment screen other options for payment are available besides paypal or a credit card. 

Alyona,

Thank you for your post, perhaps an older age thing on my part.....having played this game with a pretty good understanding of how things should work, looking at what has transpired with attacks on our BH and others that deify logic, seeing havens which have been reported have massive troops with little to no stats except for prizes, seeing these mass attacks against players from havens that are fairly new yet have offence in the tens of millions, not one but dozens, havens again by the dozen all created on the same date, almost identical stats and layouts, names for the most part the same......To make matters harder for me to understand if hacks and cheats have not been used why is the map riddled with these BOT havens that you confirmed in another thread were not created by your employer and many have these have been around for 2 years or more, it seems to me they cost your company income as they supply resources that players do not have to either wait for or buy with hard earned real money yet it seems little has been done to shut them down....my business background is telling me this makes no sense.

I am pretty much left to conclude this may have been an attempt by the makers of the game to bring balance, which has cost our players dearly since you have confirmed no cheats or hacks have been used, i ask you to understand where we the players are coming from.

Please bear with me, I am not pointing fingers, just trying desperately to understand as are my fellow players.