SO as all the top 15 Bh noticed , we got a blackmail email from a russian BH called RuAL , asking us to pay them 100 $ a month or our bastions and presdios will get taken !!!

One thing i want to say to plarium administrator : where are you guys ???

This BH have 3 members that raided 4 bastion in 1 days over and over until they all got cleaned , how do they do that ??

they keep raiding each week with massive offense which bring me to something the russian are well knowen about it :

Is it possible they are cheating and hacking the game ?

I am asking any game manager or administrator to look closly into this Bh called RuAl , i don't like being blackmailed to pay real money to russian.

Anyone who got that email from there leader should report it to plarium.

So some BH are selling haven and Plarium allowed that?

Blasphemy said:

No it's not allowed but we can't do anything here about it, you need to contact support team with the info

http://support.plarium.com/enpirates/Tickets/Submit/Step1/23

So i have to sent a ticket to plarium? again? with coord of fake bot? i will try again, but ilf Plarium don't take this problem seriously it's will be the end of game

Zandoli said:

Blasphemy said:

No it's not allowed but we can't do anything here about it, you need to contact support team with the info

http://support.plarium.com/enpirates/Tickets/Submit/Step1/23

So i have to sent a ticket to plarium? again? with coord of fake bot? i will try again, but ilf Plarium don't take this problem seriously it's will be the end of game

It's your game, how well do you like it?? ebough to fight for it???

Blasphemy said:

Zandoli said:

Blasphemy said:

No it's not allowed but we can't do anything here about it, you need to contact support team with the info

http://support.plarium.com/enpirates/Tickets/Submit/Step1/23

So i have to sent a ticket to plarium? again? with coord of fake bot? i will try again, but ilf Plarium don't take this problem seriously it's will be the end of game

It's your game, how well do you like it?? ebough to fight for it???

i am fighting for it

it's why i waste my time to send ticket and reported the problem on the forum

The only think i hope if that Plarium and Pirates Tides programmer tack the problem seriously and not send back stupid/generality answer for a ticket.

how can we fight against BH CPU?

everything is ok , RuAL said it was a joke........

and we have'' official note, from Plarium'' written by moderator - ''Unfortunately we can't share the results with players, but I can assure you that the appropriate measures were taken. All further complaints will also be carefully investigated''

im a little bit confused ,moderators keep telling us how they cant do anything ,  and then *boom** magic** we have official note from Plarium written by moderator

i see a lot of jokers here , but no one laughing.....

my comment was sarcastic

how moderators who are just a players like we are (moderators statement ) can give us official note from plarium ?

official note from plarium need to  give us someone from PLARIUM !!!

btw that ''official'' message is auto-generated and we all getting the same one 

like i said a lot of jokers here , but no one laughing.....

The hierarchy of plarium representation on the forums is Alyona the community manager and the moderators. Any information  moderators give out to the forums is information we are told we can release by a CM.  Moderators are players who give up 10 hours or more of their time  a week to  help players with the knowledge they've  learned from the games.  When it is a topic we are not able to handle or is within our jurisdiction to handle you are referred to support. Essentially anything concerning programming we have no control over or the means. There is a separate team responsible for this - support

No one on the forum has the ability or means to handle alts, bugs,  bots, or extortion.  Anything we're not able to handle that requires attention is forwarded to a Community Manager, who sends it to support.  

The issue above is extortion right, So this is the support path chosen - You > Forum > Moderators > Support > Forum > CM/Moderators

I encourage you guys to use the forum, but if it obvious its not something we can handle, it may be best in the future to go directly to support first. 

Right now we have player from most of the top 15 Bh reporting the extortion to the Interpol cyber crime division.

Plarium is taking a  long time with this and we know they are not doing anything about it since that Bh rual is still blackmailing ppl out of real money.

there is no fast way of doing this but Russian are cheating/hacking while player are paying the price.

True. This is not normal.. 

Recently saw botfarms become active, bubble up, jump around the map, play prizes, form at least 3 brotherhoods (where they also jump in and out of), try extort other brotherhoods, downgrade bastions and capture a presidio. while most of their havens and diaries show no other activity (barely build troops, barely have haven defense and most of them have negative raid rankings,...)

That's why i come here on the forum looking for information. And here i read you say you cant solve this situation because your just a moderator and we need to prove they are cheating and send a ticket to support. But now i see at least three real players who did as you advised, now have their account blocked. And the few people who dare to ask apparently also risk being insulted by you or other moderators. 

So i agree with you; this isn't something normal.. Can i maybe ask you or maybe other moderators to please try inform us, other players just like you, about whats going on in this game ? And what do you advice to do ? 

I hope you understand i don't see the point now in sending another ticket to support.

Thank you.

And please tell the Plarium department that is able to help us, that we do need some serious permanent banning. 

It just seems they might be banning the wrong guys..

I honestly don't know what is going on, And i apologize, 

I told you guys to keep writing support, I didn't think you would get banned for doing so,

But i have shared this post with a Community Manager. She is the only one who can answer you on this

Blasphemy said:

Peter Blood said:

On the lighter side.. Maybe we could have RUAL look for the Clinton emails?

ROFL you think they could,???

I mean i heard Russian were smart in the brains, maybe we should pay them... 

It's not that funny in the current situation, you know? Especially since they already asked us to pay them for protection, so they won't charge their cheated troops against our assets.

It's not that funny in the current situation, you know? Especially since they already asked us to pay them for protection, so they won't charge their cheated troops against our assets.