Daysleeper we have nothing to do with the game engine or game functionality.

Our ability is limited to game play only, we can help you regarding that. When it comes to bugs, payment issues we have nothing to do except to direct you to support. (Which we did already)

"THEY" are the one's that knows what is going on with the game & when & how it will be resolved.

Mods are lead by CM, which is alyona for pirates and she is already following up with the issues which is maximum she could do here. 

@DAYSLEEPER can you take any screenshot to show us what is going on ?

dont get me wrong but i saw only TWO people complaining about this , and if you cant prove what you saying...well...you know...

i attacked 6 bastions for the tournament and reinforcing our bastion daily with no problems ....just saying...

...one more time dont get me wrong... 

FaZi said:

Daysleeper we have nothing to do with the game engine or game functionality.

Our ability is limited to game play only, we can help you regarding that. When it comes to bugs, payment issues we have nothing to do except to direct you to support. (Which we did already)

"THEY" are the one's that knows what is going on with the game & when & how it will be resolved.

Mods are lead by CM, which is alyona for pirates and she is already following up with the issues which is maximum she could do here. 

Please be patient & in the mean time you can send a bump to support.

Can Alyona then at least give us an update on the feedback she gets from "THEM"?

She seems to be the only one out there to be able to directly contact "THEM", as i can read in your words ...

Would really be nice to get some feedback from someone that is actually in contact with "THEM"!!!

"THEY" want us to spend on this game, but "THEY" seem to be hiding from us when we need information regarding ingame issues.

As long as the payments come in "THEY" are happy for sure, but do "THEY" actually pay attention to US or are "THEY" only interested in the $$$ that come in and let us sit here with nothing???

At least someone should have a direct line to "THEM", or be able to ask "THEM" to give us an update of sorts!!!

http://support.plarium.com/index.php?/default/

NightWolf said:

@DAYSLEEPER can you take any screenshot to show us what is going on ?

dont get me wrong but i saw only TWO people complaining about this , and if you cant prove what you saying...well...you know...

i attacked 6 bastions for the tournament and reinforcing our bastion daily with no problems ....just saying...

...one more time dont get me wrong... 

here is a screenshot of some of my troops that are in limbo ...

one group going in and one group going out .... and no movement since 3 or 4 days

http://prnt.sc/cqlyj6

if i were you i would try to leave BH just to try to get them home automatic 

maybe that can help

if nothing ,contact plarium support center 

Alyona Kolomiitseva said:

Hi, guys! If your Units get stuck, please contact Support Team. They can check which Units are pending arrival, and see if they can fix them manually. If not, they will ask the developers to look into your issue. Unfortunately, we can't fix such issues on Forum.

And that's exactly the ONE answer we did NOT want from you Alyona ...

According to your colleague FAZI you are the one following up on this issue and therefor you must be the person that is able to get in touch with "THEM" directly (or at least have an easier way to get in touch with "THEM" than us)

Please give us an update on the status of our troops that have gone missing for nearly a week now!

Support only sends the standard automated response that the ticket has been received ... and then there is nothing but silence!

At least let us know what "THEY" responded to you when you contacted "THEM" about this issue, and ask "THEM" to respond to us either through email or maybe even here, so that everyone knows what is going on and how "THEY" think this HUGE MISCUE is going to be solved.

Can someone explain to me how it is a solo tournament. When the brotherhoods total points are needed to advance on the milestone scale.

''This reward has already been multiplied based on the milestone yer brotherhood reached''

@Daysleeper, It would be better for you to send one more reply to your already sent ticket & they will update you their.

Regarding alyona update in here, she can communicate only issues which affected major number of players. We can't simply stress on issues which happened to a bunch of players. As per our reports less than 5 people have this issue so far.

I am pretty sure that a person of your caliber understand severity of the issues and also understand the fact that when such issues deserve a public explanation.

FaZi said:

@Daysleeper, It would be better for you to send one more reply to your already sent ticket & they will update you their.

Regarding alyona update in here, she can communicate only issues which affected major number of players. We can't simply stress on issues which happened to a bunch of players. As per our reports less than 5 people have this issue so far.

I am pretty sure that a person of your caliber understand severity of the issues and also understand the fact that when such issues deserve a public explanation.

@ FaZi:

Do you actually have a clue what you are saying, or do you just respond what you feel like without remembering what you said earlier in the thread and thus contradicting yourself in those replies??? (Please pay CLOSE attention to the underlined part in your reaction above!)

Let me remind you of your previous reaction, in which you actually said that "Alyona is already following up the issues"... and i quote (please pay CLOSE attention to the bold and underlined words below):

6 October, 2016, 3:32 PM UTC

Daysleeper we have nothing to do with the game engine or game functionality.

Our ability is limited to game play only, we can help you regarding that. When it comes to bugs, payment issues we have nothing to do except to direct you to support. (Which we did already)

"THEY" are the one's that knows what is going on with the game & when & how it will be resolved.

Mods are lead by CM, which is alyona for pirates and she is already following up with the issues which is maximum she could do here. 

Looks like you are just reacting for the sake of it, because thats what Plarium probably expects you to do.

But you make absolutely NO sense and your credibility/plausibility has gone out of the window here.

All you guys seem to do is wipe everything under the table and get nice rewards from Plarium in return.

Please give us something constructive and stop contradicting yourself in replies to forum posts like you did in here.

We want answers and we all know the mods do have a line to the developers and get a quicker reaction than us players.

Devs are aware of the issue and are working on it.

If the devs don't know when its fixed, they can't tell Alyona, Alyona can' tell mods, mods can't tell you. As simple as that.

 As per the others above I also have reinforcements arriving at a Bastion, they have been there since the failure of the Bastion torny!

In game chat made a lot of actual players aware that there was a problem with troops arriving to bastions and everyone stopped sending troops.

Yes, I have tried to cancel and recall my troops but it all fails. The only thing I have not tried is leaving my BH! My thinking tho is why the hell should I fix your broken game, as this will exclude me for 7 days from my BH on return.

I would appreciate if you can try and escalate your rectification of this game coding failure. 

NightWolf said:

daysleeper said:

This is not our fault, its a bug in the game and the players are not responsible to solve that.

Just because you are curious if it works or not doesn't mean we have to try something that has NO guarantee to succeed.

I honestly don't think any player wants to be locked out of the BH bonusses for another week because the game is not functioning properly.

dude i was trying to help you ...and now im sorry for that....

''The problem is not the problem. 

The problem is your attitude about the problem.''

I thought it was a good idea, if you leave your BH, your troops will have to return to you, 

Blasphemy said:

I thought it was a good idea, if you leave your BH, your troops will have to return to you, 

not saying this will work, but those that want your troops to come back and not wait in plairiums update, maybe this idea would work... Just have your Leader invite you back

I am not saying it's a bad idea, but as long as there is not a 100% guarantee it works it doesn't make sense to start trying things out i.m.o.

There are troops underway from the bastion to the havens as well, which means it's not just a problem that units get stuck in limbo entering the bastion.

If it were only one way, then i might have tried it.

But unfortunately thats not the case.

It's not about leaving the BH and have the leader invite us back; it's that we are immediately locked out from the bastion and bonusses for 7 days again.

NightWolf said:

daysleeper said:

This is not our fault, its a bug in the game and the players are not responsible to solve that.

Just because you are curious if it works or not doesn't mean we have to try something that has NO guarantee to succeed.

I honestly don't think any player wants to be locked out of the BH bonusses for another week because the game is not functioning properly.

dude i was trying to help you ...and now im sorry for that....

''The problem is not the problem. 

The problem is your attitude about the problem.''

You are definitely partly right there.

My attitude towards this problem may be a problem, but the problem still is the problem.

Have you thought about it that we are still dealing with the problem that noone can send troops to the bastion, even if it would work that the troops would return after leaving? 

Whatever my attitude towards the problem is, it's obvious that we have to deal with it and therefor have thought about possibilities and solutions a lot more than most people that do not have to deal with it.

And it looks like it's a programming error, because they can apparently only solve it with the next update.

daysleeper said:

This is not our fault, its a bug in the game and the players are not responsible to solve that.

Just because you are curious if it works or not doesn't mean we have to try something that has NO guarantee to succeed.

I honestly don't think any player wants to be locked out of the BH bonusses for another week because the game is not functioning properly.

dude i was trying to help you ...and now im sorry for that....

''The problem is not the problem. 

The problem is your attitude about the problem.''

@Alyona

Thanks for that information.

Hopefully soon is indeed soon and not in a week or longer.

NightWolf said:

i still think that someone should try to leave BH just to check what will happen 

maybe it will work , but you cant  know if you don not try it....

This is not our fault, its a bug in the game and the players are not responsible to solve that.

Just because you are curious if it works or not doesn't mean we have to try something that has NO guarantee to succeed.