Kaptain Kidd said:

Fix one bug and create several more seems to be Plariums motto

You can't say they're not constantly expanding their games. 

Greetings pirates 

Low and behold my wheel of misfortune has finally changed after 30 + days of being stuck on fortifications 

To 50 % off discovery mastery boosts

We will see if it gets stuck there now for 30 + days

But now the dreaded mail bug is back yet again with a vengeance 

Fix one bug and create several more seems to be Plariums motto 

For  once just  get it right Please 

Cheers

awmllr said:

Mine finally changed this morning after offering barrels for a month or more.

If your map has global barrels discount like The Golden Coast, I wouldn't be so quick to be happy about it. The Wheel never gives the same discount as the global one (and, if they collide, the Wheel changes its offer).

But I do wish you good luck with the Wheel.

awmllr said:

Mine finally changed this morning after offering barrels for a month or more.

If your map has global barrels discount like The Golden Coast, I wouldn't be so quick to be happy about it. The Wheel never gives the same discount as the global one (and, if they collide, the Wheel changes its offer).

But I do wish you good luck with the Wheel.

Greetings pirates

30 + days now with my wheel of fortune stuck on Fortifications 

I am already at lvl 5 with all 

A reply from both Andrew and Helga at support stating they were aware and all over this 

This was 2 weeks ago 

Ya i know Alonya each case is separate

But with 2 of Plariums finest working on my tickets you would think i would have some results by now 

Not the case here 

My tickets have since been closed 

What now ? 

Cheers

Greetings pirates

30 + days now with my wheel of fortune stuck on Fortifications 

I am already at lvl 5 with all 

A reply from both Andrew and Helga at support stating they were aware and all over this 

This was 2 weeks ago 

Ya i know Alonya each case is separate

But with 2 of Plariums finest working on my tickets you would think i would have some results by now 

Not the case here 

My tickets have since been closed 

What now ? 

Cheers

Scud88 said:

I think that is quite funny, becaus it makes this whole bug-Section in the Forum totally useless. why is here a Bug-Section if your anser is "we cant do anything bla bla bla contact Support bla bla bla...

In case if the bug is easy to reproduce on any account, and it's not account-related, I can pass it to devs directly. But if it requires testing under certain circumstances, or checking game logs/account information, only Support Team can test and document this bug.

My Wheel says the same since 4 or 5 Week. It means i should by a new Skin for my funny Little Island... Support was contacted, Support answered that the bug is fixed (3 weeks ago) and nothing happened. like all the Time....

SHIVERS said:

My wheel of fortune is finally working today. :)

What did you get? From 40% off to 50% off on resources? :)

Mine is on a 40% to 50% loop with zero offers for, hmmm... Haven increase size perhaps?

Black Caesar said:

Mine has been stuck on 50% Fortification purchase for over a month!

After two weeks I tried contacting Plarium and received an automated response and nothing since.

Now that they've changed the support page I can't contact at all.

Did they shut down support?

All I can see there now is a useless FAQ

It seems support page changed much.

There is now a sign in button on the top, but i don't understand how it works:

http://imgur.com/a/o6eX3

This you will see after clicking on this button - so there are some options:

I am a agent (no) or I have forget my password (no) - how does that works?

Sign in with Facebook, Google - i dont tried it, cause i will not do this. 

http://imgur.com/a/qFuNM

Do we must really sign up totally different to the support as to the game? With our real life name and the e-mailadresses of the game? Whats with the old tickets - the support already has much datas, e-mailadresses from us. What happens to our open tickets? All done with the Support change?

On the first link you will find the option: you have e-mailed us (yes, i wrote back to a open ticket a few days ago) get a password, but after i tried this i got following:

http://imgur.com/a/h3e2V

To Sign in with Facebook or Google or to sign in totally new with RL name/ e-mailadress. 

Mine has been stuck on 50% Fortification purchase for over a month!

After two weeks I tried contacting Plarium and received an automated response and nothing since.

Now that they've changed the support page I can't contact at all.

Did they shut down support?

Alyona Kolomiitseva said:

rbrian said:

My "wheel" is stuck on 40% improvements.  A purchase does not allow progression to other discounts.

Please be aware that such issues should be directed to the technical specialists from our Support Team. Unfortunately, we are unable to help you on Forum.

Please follow this link and submit a ticket: https://plariumsupport.zendesk.com/hc/en-us/requests/new

Alyona, please stop insulting us with your cut/paste answers

Maybe you should read this (posted today on facebook)
If Stormfall and Facebook can recognise this as a GLOBAL problem, then why can't you?

Greetings pirates 

I just find it hard to believe it is taking this long to get this bug under control 

Plarium is losing revenue by not fixing it 

Nobody is going to spend rubies buying the same useless item offered to them for the last 30 + days 

And we all know that Plarium is revenue greedy

The developers and programmers can spend all kinds off time screwing up the TI's Prizes and what ever new tweeks they plan  putting on the players 

But cannot take the time to fix the bugs that are affecting game play 

Again well done Plarium 

If i ran my company like you run yours i would be out of business by now 

Cheers