Mine is stuck on 50% resources and if Pl can't fix them all at one time,
it can stay there. Their loss, my gain as the saying goes.
I won't beg a company to allow me to give them money.
Wow, that is the height of arrogance.
Well said. Mine is still stuck on barrels, which I've never bought. I sent a ticket last week-end. Got the auto reply. If that wasn't enough, then I don't care if they don't.
Maelyn said:
I wrote back to this automatic answer today and got the answer, they will send this to their quality team, to see if there is really a bug. And they will close this ticket now. Well, other ideas Alyona or Crowbar?
IF there is really a bug?! 
No further ideas from me, sorry.
Don't worry, your case will be investigated and if there's a bug, it will be passed to devs :)I wrote back to this automatic answer today and got the answer, they will send this to their quality team, to see if there is really a bug. And they will close this ticket now. Well, other ideas Alyona or Crowbar?
Alyona Kolomiitseva said:
Maelyn said:
Don't worry, your case will be investigated and if there's a bug, it will be passed to devs :)I wrote back to this automatic answer today and got the answer, they will send this to their quality team, to see if there is really a bug. And they will close this ticket now. Well, other ideas Alyona or Crowbar?
IF there is really a bug?! 
my wheel of fortune has also been stuck - unfortunately it is in unusable prestigepoints.
a real advantage for all those who find themselves in during resuscitation or the discount to get good ships...
Kaptain Kidd said:
@ Alyona Your reply here is typical and almost laughable
If there is a bug ? No we players write here because we like your replies NOT
You're being too harsh. While I agree that this is being mishandled, it's not Alyona's fault. We give you the available info and instructions, but she has no more control over other departments than we mods do. In other words, don't shoot the messenger. ;-)
Kaptain Kidd said:
A discount on upgrade etchings or rubies would be nice
You can't buy rubies on the Wheel. You can only spend them there. And I don't think that they offer etchings there. At least I never got such an offer. Only global discounts on them.
However, they do offer troops revivals, discounted veterans, etc. and those discounts would indeed be nice to have.
Greetings pirates
Yes you are correct here Crowbar
Perhaps that was a little harsh
Alyona i apologize
i know that the CM and mods have no no control over support or development
But this thread exists because obviously there is a problem here
I also play Total Domination and have the same problem there
@ Crowbar I have been playing both for over a year now and know that the wheel of fortune offers no such discounts on rubies or upgrade etchings
What i am saying is it would be nice if Plarium did offer something more useful than barrels skins haven defense and troop revival
Not all of us are coiners and would rather build troops than pay to revive them and how many skins does one player need ?
Just saying
Cheers 
Alyona Kolomiitseva said:
Kaptain Kidd said:
All cases are investigated individually by Support. Unfortunately, there's no way we could help you with technical issues on Forum. Forum is a place where you can receive some help with gameplay issues while all technical ones should be reported directly to Support.I just wish my wheel of misfortune was stuck on something i could use
May I remind you of this
"As every community manager and every gamer knows, all too often, some of the mechanisms that form the regular gameplay are cursed with bugs and glitches. Listen, and heed the words of the Lords and Ladies discussing the matter on the forum thread! Enter the game yourself, and verify whether the issue proves to be true, or whether the complaints are naught but rumors. If there is a real problem, make haste and send a Jira bug-report to the programming wizards. Once they have mastered a counter-spell, inform your people about it without hesitation! Make a detailed post to assuage any panic!"
This bug has been going on for months and you announced that it had been fixed
This should not be handled on an individual basis - what do you want? Thousands of tickets being sent from all plarium games and servers, and each one being fixed one at a time. That is insane
http://company.plarium.com/news/featured/community-managers-daily-schedule/
Kaptain Kidd said:
What i am saying is it would be nice if Plarium did offer something more useful than barrels skins haven defense and troop revival
Not all of us are coiners and would rather build troops than pay to revive them and how many skins does one player need ?
Agreed completely. There used to be nice discounts on veterans. I had 70-80% a few times, but that was 2 years ago. Now, I use 30d prestige if it's around 50% (otherwise I play without prestige), revivals if I really need them and the last global one was recently, and haven improvements if around 60% or more.
I think they will add etchings to the Wheel once the "normal" sales start dropping. They are already offering them on global discounts (which is the only way I buy them now).
Everything else are, as I call them, "perfect offers", because they save me rubies (I don't spend them on sucky offers ;-)). Same with "ruby specials". Unless I get 70% or more on "3 chests", I wait for my standard offers to drop to minimum, then - after a while - I buy this: http://prnt.sc/cco5ky . Patience is a poor man's friend and lame ruby offers save real world money. ;-)
@Erik: Please read the first half of my previous post.
Black Caesar said:
Mine has been stuck on 50% Fortification purchase for over a month!
After two weeks I tried contacting Plarium and received an automated response and nothing since.
Now that they've changed the support page I can't contact at all.
Did they shut down support?
All I can see there now is a useless FAQ
It seems support page changed much.
There is now a sign in button on the top, but i don't understand how it works:
This you will see after clicking on this button - so there are some options:
I am a agent (no) or I have forget my password (no) - how does that works?
Sign in with Facebook, Google - i dont tried it, cause i will not do this.
Do we must really sign up totally different to the support as to the game? With our real life name and the e-mailadresses of the game? Whats with the old tickets - the support already has much datas, e-mailadresses from us. What happens to our open tickets? All done with the Support change?
On the first link you will find the option: you have e-mailed us (yes, i wrote back to a open ticket a few days ago) get a password, but after i tried this i got following:
To Sign in with Facebook or Google or to sign in totally new with RL name/ e-mailadress.
https://plariumsupport.zendesk.com/hc/en-us/requests/new
Alyonas link is working - so this option need no new sign in for support :-)
SHIVERS said:
My wheel of fortune is finally working today. :)
What did you get? From 40% off to 50% off on resources? :)
Mine is on a 40% to 50% loop with zero offers for, hmmm... Haven increase size perhaps?SHIVERS said:
My wheel of fortune is finally working today. :)What did you get? From 40% off to 50% off on resources? :)
Mine is on a 40% to 50% loop with zero offers for, hmmm... Haven increase size perhaps?
