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Dec 30, 2018, 14:2212/30/18
232071

Events rewards NORDS

Hello I would like to report a bug that hinders me from getting my rewards from events I have taken part.

From this link it is visible that massive battleground carnage keeps calculating and calculating and I am not able to get anything

https://prnt.sc/m1bheb


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Comments
27
Comments
Dec 30, 2018, 15:1912/30/18
232071

Hello! 

I have forwarded the issue to our devs. It will be resolved as soon as possible and you will be able to claim the rewards.

We apologize for the inconveniences. 
Dec 31, 2018, 15:0012/31/18
232071
Still "calculating".........
Jan 2, 2019, 12:1001/02/19
232071

Still "calculating" and nothing else happens. That was a good reward including 5 banshees etc.....

https://prnt.sc/m25fab

Jan 2, 2019, 16:1701/02/19
232071

Dear Lord!

Devs are working on this issue. Please be patient and don't spam with new posts. 
Jan 2, 2019, 19:3101/02/19
232071
Ok thanks for Your kind reply :)
Jan 2, 2019, 19:5901/02/19
232071
same problem....
Jan 4, 2019, 09:3001/04/19
03/31/15
18
How many days must we wait?
Jan 4, 2019, 16:2101/04/19
232071
Yep seems the whole event has disapeared I happened to win there 5 banshees etc.....
Jan 4, 2019, 17:0001/04/19
232071
Mooses said:

Yep seems the whole event has disapeared I happened to win there 5 banshees etc.....
Hurry up and screenshot this entire thread before it is removed. 
Jan 4, 2019, 17:0301/04/19
232071
it seems that the bug is removed...... whats going on with the reward? at least you cold tell us something..............
Jan 5, 2019, 07:2201/05/19
232071
No respons? Aren't we getting the reward that we are entitled to? 
Jan 5, 2019, 10:5101/05/19
232071

I wonder how this should be understood: 


"I have forwarded the issue to our devs. It will be resolved as soon as possible and you will be able to claim the rewards.


We apologize for the inconveniences. "

Jan 5, 2019, 13:0201/05/19
232071
Mooses said:

I wonder how this should be understood: 


"I have forwarded the issue to our devs. It will be resolved as soon as possible and you will be able to claim the rewards.


We apologize for the inconveniences. "

It could only be understood in one way - they still owe us our rewards.
Jan 5, 2019, 22:1101/05/19
09/01/15
1

I was waiting the rewards of the battleground carnage... i have lost thousands of offensives units in order to win legendary units and king's elf mage, and after serveral weeks it just vanished from my event list ... no rewards, no legendary units, no king's elf mage no nothing .... are you kidding ! 


You just cannot erase an event like that !  will you erase the thousands of offensives units i have lost ? 


we had a gift, but it will replace the rewards i have won on this tournament ... 


Ombre Blanche ( Dragon Warrior ; x= - 319 y= 171  )


hope you will find a solution quickly. 
Jan 6, 2019, 07:2701/06/19
232071
Totally agree with post above - we've spent thousands of units in order to get the legendaries that you marketed as rewards. Now, you just ignore us? What kind of style is that? At the very least you could reply with what's going on! 
Jan 6, 2019, 11:0001/06/19
232071
One solution could be to inform credit card company to block payment, because here is an error in service and service provider is not willing to correct that.
Jan 6, 2019, 16:3601/06/19
Jan 6, 2019, 16:37(edited)
232071

Dear Lords!

The issue could be resolved only by closing the tournament. Unfortunately, in this case, the rewards are not credited to accounts. 

As a solution to this issue, we launched a compensation on January, 4. You should receive it as a gift in the Events window. 

We apologize for the inconveniences caused by this issue and will do our best to avoid such situations with the future tournaments. 
Jan 6, 2019, 21:3301/06/19
232071
I agree it no where came close ... There are those of us that spend money for emeralds ... not good .. I have warriors in my clan that pay out this money and are gonna delete the game if this is not handled better .... pity ......
Jan 7, 2019, 21:1601/07/19
232071
Any comments, or are you just going to ignore this? It's not going away, you know.