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Dec 30, 2018, 14:2212/30/18
220377

Events rewards NORDS

Hello I would like to report a bug that hinders me from getting my rewards from events I have taken part.

From this link it is visible that massive battleground carnage keeps calculating and calculating and I am not able to get anything

https://prnt.sc/m1bheb


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Comments
27
Comments
Dec 30, 2018, 15:1912/30/18
220377

Hello! 

I have forwarded the issue to our devs. It will be resolved as soon as possible and you will be able to claim the rewards.

We apologize for the inconveniences. 
Dec 30, 2018, 23:2612/30/18
220377
Seems nothing happens......
Dec 31, 2018, 15:0012/31/18
220377
Still "calculating".........
Jan 2, 2019, 12:1001/02/19
220377

Still "calculating" and nothing else happens. That was a good reward including 5 banshees etc.....

https://prnt.sc/m25fab

Jan 2, 2019, 16:1701/02/19
220377

Dear Lord!

Devs are working on this issue. Please be patient and don't spam with new posts. 
Jan 2, 2019, 19:3101/02/19
220377
Ok thanks for Your kind reply :)
Jan 2, 2019, 19:5901/02/19
220377
same problem....
Jan 3, 2019, 19:3501/03/19
220377
Did you compensate us with a gift? Will we still be able to collect the reward?
Jan 4, 2019, 09:3001/04/19
03/31/15
18
How many days must we wait?
Jan 4, 2019, 16:2101/04/19
220377
Yep seems the whole event has disapeared I happened to win there 5 banshees etc.....
Jan 4, 2019, 17:0001/04/19
220377
Mooses said:

Yep seems the whole event has disapeared I happened to win there 5 banshees etc.....
Hurry up and screenshot this entire thread before it is removed. 
Jan 4, 2019, 17:0301/04/19
220377
it seems that the bug is removed...... whats going on with the reward? at least you cold tell us something..............
Jan 5, 2019, 07:2201/05/19
220377
No respons? Aren't we getting the reward that we are entitled to? 
Jan 5, 2019, 10:5101/05/19
220377

I wonder how this should be understood: 


"I have forwarded the issue to our devs. It will be resolved as soon as possible and you will be able to claim the rewards.


We apologize for the inconveniences. "

Jan 5, 2019, 13:0201/05/19
220377
Mooses said:

I wonder how this should be understood: 


"I have forwarded the issue to our devs. It will be resolved as soon as possible and you will be able to claim the rewards.


We apologize for the inconveniences. "

It could only be understood in one way - they still owe us our rewards.
Jan 5, 2019, 22:1101/05/19
09/01/15
1

I was waiting the rewards of the battleground carnage... i have lost thousands of offensives units in order to win legendary units and king's elf mage, and after serveral weeks it just vanished from my event list ... no rewards, no legendary units, no king's elf mage no nothing .... are you kidding ! 


You just cannot erase an event like that !  will you erase the thousands of offensives units i have lost ? 


we had a gift, but it will replace the rewards i have won on this tournament ... 


Ombre Blanche ( Dragon Warrior ; x= - 319 y= 171  )


hope you will find a solution quickly. 
Jan 6, 2019, 07:2701/06/19
220377
Totally agree with post above - we've spent thousands of units in order to get the legendaries that you marketed as rewards. Now, you just ignore us? What kind of style is that? At the very least you could reply with what's going on! 
Jan 6, 2019, 11:0001/06/19
220377
One solution could be to inform credit card company to block payment, because here is an error in service and service provider is not willing to correct that.
Jan 6, 2019, 16:3601/06/19
Jan 6, 2019, 16:37(edited)
220377

Dear Lords!

The issue could be resolved only by closing the tournament. Unfortunately, in this case, the rewards are not credited to accounts. 

As a solution to this issue, we launched a compensation on January, 4. You should receive it as a gift in the Events window. 

We apologize for the inconveniences caused by this issue and will do our best to avoid such situations with the future tournaments.