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1 2 3

Carey Murrell

Nov 5, 2020, 14:5611/05/20

11/04/20

the game stops loading at 99%

Ernests Karlsons

Nov 30, 2021, 15:2911/30/21

11/25/21

https://plarium.com/en/profile/86230581/

Same system stuck at 99%

1 2 3

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If the connection is lost at some stage, the signal won\u2019t be delivered and will return to the sender (i.e. your game client).\\n\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:366,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:366,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:366,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:366,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u002221ekj\u0022,\u0022text\u0022:\u0022To make the process of solving the issue easier and faster, we have collected all known solutions in one article for you.\\n\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:121,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:121,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:121,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:121,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u0022a9jbu\u0022,\u0022text\u0022:\u0022Ultimate Loading Troubleshoot\\n\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:29,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:29,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:29,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:29,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:29,\u0022style\u0022:\u0022BOLD\u0022},{\u0022offset\u0022:0,\u0022length\u0022:29,\u0022style\u0022:\u0022UNDERLINE\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u00221ovrb\u0022,\u0022text\u0022:\u0022The game does not load/ Error upon login/ The loading screen got stuck at 99%/ Black or White screen\\n\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:100,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:100,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:100,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:100,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:100,\u0022style\u0022:\u0022BOLD\u0022},{\u0022offset\u0022:0,\u0022length\u0022:100,\u0022style\u0022:\u0022UNDERLINE\u0022},{\u0022offset\u0022:0,\u0022length\u0022:100,\u0022style\u0022:\u0022ITALIC\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u002240dnn\u0022,\u0022text\u0022:\u0022Clear cache in Plarium Play. To reset the cache, open Plarium Play \u003E Settings \u003E Troubleshooting \u003E Press the button \\\u0022Reset cache\\\u0022. \u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:130,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:130,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:130,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:130,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u0022f2kgs\u0022,\u0022text\u0022:\u0022Uninstall Plarium Play from your PC/ Mac.\\nNote: If you\u0027re a macOS user, you\u0027ll also need to clean out the \\\u0022/Users/USERNAME/Public/PlariumPlay\\\u0022 folder manually. USERNAME refers to your macOS user name.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:36,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:37,\u0022length\u0022:4,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:42,\u0022length\u0022:158,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:36,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:37,\u0022length\u0022:4,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:42,\u0022length\u0022:158,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:36,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:37,\u0022length\u0022:4,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:42,\u0022length\u0022:158,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:36,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:37,\u0022length\u0022:4,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:42,\u0022length\u0022:158,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:36,\u0022style\u0022:\u0022bgcolor-rgb(255,255,255)\u0022},{\u0022offset\u0022:37,\u0022length\u0022:4,\u0022style\u0022:\u0022bgcolor-rgb(255,255,255)\u0022},{\u0022offset\u0022:42,\u0022length\u0022:158,\u0022style\u0022:\u0022bgcolor-rgb(255,255,255)\u0022},{\u0022offset\u0022:33,\u0022length\u0022:2,\u0022style\u0022:\u0022color-rgb(17,85,204)\u0022},{\u0022offset\u0022:37,\u0022length\u0022:3,\u0022style\u0022:\u0022color-rgb(17,85,204)\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:33,\u0022length\u0022:2,\u0022key\u0022:0},{\u0022offset\u0022:37,\u0022length\u0022:4,\u0022key\u0022:1}],\u0022data\u0022:{}},{\u0022key\u0022:\u002271qma\u0022,\u0022text\u0022:\u0022Download the latest version of Plarium Play here.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:49,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:49,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:49,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:49,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:49,\u0022style\u0022:\u0022bgcolor-rgb(255,255,255)\u0022},{\u0022offset\u0022:44,\u0022length\u0022:4,\u0022style\u0022:\u0022color-rgb(17,85,204)\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:44,\u0022length\u0022:4,\u0022key\u0022:2}],\u0022data\u0022:{}},{\u0022key\u0022:\u0022fdoh8\u0022,\u0022text\u0022:\u0022Change DNS settings.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:19,\u0022style\u0022:\u0022color-rgb(17,85,204)\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:19,\u0022key\u0022:3}],\u0022data\u0022:{}},{\u0022key\u0022:\u00226s8mh\u0022,\u0022text\u0022:\u0022For Windows users, please install all the Windows 7 updates that are available in \\\u0022Windows Update\\\u0022 on your PC. Or upgrade your Windows version to the higher one.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:161,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:161,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:161,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:161,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u00227mgi7\u0022,\u0022text\u0022:\u0022For Windows users, check if the newest version of NET. Framework is installed on your PC. You can find it here.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:111,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:111,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:111,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:111,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:106,\u0022length\u0022:4,\u0022style\u0022:\u0022color-rgb(17,85,204)\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:106,\u0022length\u0022:4,\u0022key\u0022:4}],\u0022data\u0022:{}},{\u0022key\u0022:\u002278sk1\u0022,\u0022text\u0022:\u0022If you have problems installing the application, please temporarily disable the antivirus protection on your PC.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:112,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:112,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:112,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:112,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u00228lb6b\u0022,\u0022text\u0022:\u0022Sometimes installing and enabling a VPN on your PC may also help to enter the game.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:83,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:83,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:83,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:83,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u00228mm5o\u0022,\u0022text\u0022:\u0022If the issue persists, please find the \\\u0022pp_log.txt\\\u0022 file and send it to our Support team. You should find that file at this address:\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:132,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:132,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:132,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:132,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:40,\u0022length\u0022:10,\u0022style\u0022:\u0022color-rgb(17,85,204)\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:40,\u0022length\u0022:10,\u0022key\u0022:5}],\u0022data\u0022:{}},{\u0022key\u0022:\u00227t7cd\u0022,\u0022text\u0022:\u0022For Microsoft Windows:\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:22,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:22,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:22,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:22,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:22,\u0022style\u0022:\u0022ITALIC\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u002292adj\u0022,\u0022text\u0022:\u0022C:\\\\Users\\\\~Your username~\\\\AppData\\\\Local\\\\Plarium\\\\PlariumPlay\\\\pp_log.txt\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:69,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:69,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:69,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:69,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u0022fh3ls\u0022,\u0022text\u0022:\u0022For Mac OS X:\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:13,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:13,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:13,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:13,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:13,\u0022style\u0022:\u0022ITALIC\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u002280tkf\u0022,\u0022text\u0022:\u0022/Users/~Your username~/Documents/PlariumPlay/pp_log.txt\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u0022a4buh\u0022,\u0022text\u0022:\u0022 \u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u00225peu6\u0022,\u0022text\u0022:\u0022Note: Windows users can also access the folder containing the log file by going to the Plarium Play Settings, scrolling to the \u201CTroubleshooting\u201D section, and clicking \u201CShow log file\u201D.\\n\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:5,\u0022style\u0022:\u0022bgcolor-rgb(255,255,255)\u0022},{\u0022offset\u0022:6,\u0022length\u0022:177,\u0022style\u0022:\u0022bgcolor-rgb(255,255,255)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:5,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:6,\u0022length\u0022:177,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:5,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:6,\u0022length\u0022:177,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:5,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:6,\u0022length\u0022:177,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:5,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:6,\u0022length\u0022:177,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:4,\u0022style\u0022:\u0022BOLD\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u0022cofh\u0022,\u0022text\u0022:\u0022The game elements are not displayed/ are displayed incorrectly/ Longtime response to actions in the game/ The game is lagging  \\n\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:127,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:127,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:127,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:127,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:126,\u0022style\u0022:\u0022BOLD\u0022},{\u0022offset\u0022:0,\u0022length\u0022:126,\u0022style\u0022:\u0022UNDERLINE\u0022},{\u0022offset\u0022:0,\u0022length\u0022:126,\u0022style\u0022:\u0022ITALIC\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u00225gnnc\u0022,\u0022text\u0022:\u0022This issue can be related to the DNS settings or to the restrictions of your regional network provider. Solution: \\n\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:114,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:114,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:114,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:114,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u0022e9btv\u0022,\u0022text\u0022:\u0022Clear cache in Plarium Play (Settings -\u003E Reset cache).\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:54,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:54,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:54,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:54,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:54,\u0022style\u0022:\u0022color-rgb(5,5,5)\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u0022cc95u\u0022,\u0022text\u0022:\u0022Change DNS settings.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:19,\u0022style\u0022:\u0022color-rgb(17,85,204)\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:19,\u0022key\u0022:6}],\u0022data\u0022:{}},{\u0022key\u0022:\u0022ebd4u\u0022,\u0022text\u0022:\u0022Installing and enabling a VPN on your PC may also help.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u002216a2n\u0022,\u0022text\u0022:\u0022\\nIf the troubleshoots given above d\u0456d not help, please submit a request to our Support Team by using this 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For example, a player needs to update or reinstall some drivers, components, OS on his/ her PC, etc. \\n\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:124,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:124,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:124,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:124,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u002214tkj\u0022,\u0022text\u0022:\u0022In the first case, the issue must be resolved by the game server/ launcher developers.\\n\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:86,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:86,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:86,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:86,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u0022dv1pj\u0022,\u0022text\u0022:\u0022If the issue is related to some network problems, the developers can rarely affect the resolution from their side. When the request is sent from the game client/ launcher to the server, it goes through a long way before reaching the target. If the connection is lost at some stage, the signal won\u2019t be delivered and will return to the sender (i.e. your game client).\\n\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:366,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:366,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:366,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:366,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u002221ekj\u0022,\u0022text\u0022:\u0022To make the process of solving the issue easier and faster, we have collected all known solutions in one article for you.\\n\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:121,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:121,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:121,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:121,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u0022a9jbu\u0022,\u0022text\u0022:\u0022Ultimate Loading Troubleshoot\\n\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:29,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:29,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:29,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:29,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:29,\u0022style\u0022:\u0022BOLD\u0022},{\u0022offset\u0022:0,\u0022length\u0022:29,\u0022style\u0022:\u0022UNDERLINE\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u00221ovrb\u0022,\u0022text\u0022:\u0022The game does not load/ Error upon login/ The loading screen got stuck at 99%/ Black or White screen\\n\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:100,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:100,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:100,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:100,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:100,\u0022style\u0022:\u0022BOLD\u0022},{\u0022offset\u0022:0,\u0022length\u0022:100,\u0022style\u0022:\u0022UNDERLINE\u0022},{\u0022offset\u0022:0,\u0022length\u0022:100,\u0022style\u0022:\u0022ITALIC\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u002240dnn\u0022,\u0022text\u0022:\u0022Clear cache in Plarium Play. To reset the cache, open Plarium Play \u003E Settings \u003E Troubleshooting \u003E Press the button \\\u0022Reset cache\\\u0022. \u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:130,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:130,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:130,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:130,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u0022f2kgs\u0022,\u0022text\u0022:\u0022Uninstall Plarium Play from your PC/ Mac.\\nNote: If you\u0027re a macOS user, you\u0027ll also need to clean out the \\\u0022/Users/USERNAME/Public/PlariumPlay\\\u0022 folder manually. USERNAME refers to your macOS user name.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:36,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:37,\u0022length\u0022:4,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:42,\u0022length\u0022:158,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:36,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:37,\u0022length\u0022:4,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:42,\u0022length\u0022:158,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:36,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:37,\u0022length\u0022:4,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:42,\u0022length\u0022:158,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:36,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:37,\u0022length\u0022:4,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:42,\u0022length\u0022:158,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:36,\u0022style\u0022:\u0022bgcolor-rgb(255,255,255)\u0022},{\u0022offset\u0022:37,\u0022length\u0022:4,\u0022style\u0022:\u0022bgcolor-rgb(255,255,255)\u0022},{\u0022offset\u0022:42,\u0022length\u0022:158,\u0022style\u0022:\u0022bgcolor-rgb(255,255,255)\u0022},{\u0022offset\u0022:33,\u0022length\u0022:2,\u0022style\u0022:\u0022color-rgb(17,85,204)\u0022},{\u0022offset\u0022:37,\u0022length\u0022:3,\u0022style\u0022:\u0022color-rgb(17,85,204)\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:33,\u0022length\u0022:2,\u0022key\u0022:0},{\u0022offset\u0022:37,\u0022length\u0022:4,\u0022key\u0022:1}],\u0022data\u0022:{}},{\u0022key\u0022:\u002271qma\u0022,\u0022text\u0022:\u0022Download the latest version of Plarium Play here.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:49,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:49,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:49,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:49,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:49,\u0022style\u0022:\u0022bgcolor-rgb(255,255,255)\u0022},{\u0022offset\u0022:44,\u0022length\u0022:4,\u0022style\u0022:\u0022color-rgb(17,85,204)\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:44,\u0022length\u0022:4,\u0022key\u0022:2}],\u0022data\u0022:{}},{\u0022key\u0022:\u0022fdoh8\u0022,\u0022text\u0022:\u0022Change DNS settings.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:19,\u0022style\u0022:\u0022color-rgb(17,85,204)\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:19,\u0022key\u0022:3}],\u0022data\u0022:{}},{\u0022key\u0022:\u00226s8mh\u0022,\u0022text\u0022:\u0022For Windows users, please install all the Windows 7 updates that are available in \\\u0022Windows Update\\\u0022 on your PC. Or upgrade your Windows version to the higher one.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:161,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:161,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:161,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:161,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u00227mgi7\u0022,\u0022text\u0022:\u0022For Windows users, check if the newest version of NET. Framework is installed on your PC. You can find it here.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:111,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:111,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:111,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:111,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:106,\u0022length\u0022:4,\u0022style\u0022:\u0022color-rgb(17,85,204)\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:106,\u0022length\u0022:4,\u0022key\u0022:4}],\u0022data\u0022:{}},{\u0022key\u0022:\u002278sk1\u0022,\u0022text\u0022:\u0022If you have problems installing the application, please temporarily disable the antivirus protection on your PC.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:112,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:112,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:112,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:112,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u00228lb6b\u0022,\u0022text\u0022:\u0022Sometimes installing and enabling a VPN on your PC may also help to enter the game.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:83,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:83,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:83,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:83,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u00228mm5o\u0022,\u0022text\u0022:\u0022If the issue persists, please find the \\\u0022pp_log.txt\\\u0022 file and send it to our Support team. You should find that file at this address:\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:132,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:132,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:132,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:132,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:40,\u0022length\u0022:10,\u0022style\u0022:\u0022color-rgb(17,85,204)\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:40,\u0022length\u0022:10,\u0022key\u0022:5}],\u0022data\u0022:{}},{\u0022key\u0022:\u00227t7cd\u0022,\u0022text\u0022:\u0022For Microsoft Windows:\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:22,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:22,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:22,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:22,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:22,\u0022style\u0022:\u0022ITALIC\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u002292adj\u0022,\u0022text\u0022:\u0022C:\\\\Users\\\\~Your username~\\\\AppData\\\\Local\\\\Plarium\\\\PlariumPlay\\\\pp_log.txt\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:69,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:69,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:69,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:69,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u0022fh3ls\u0022,\u0022text\u0022:\u0022For Mac OS X:\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:13,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:13,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:13,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:13,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:13,\u0022style\u0022:\u0022ITALIC\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u002280tkf\u0022,\u0022text\u0022:\u0022/Users/~Your username~/Documents/PlariumPlay/pp_log.txt\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u0022a4buh\u0022,\u0022text\u0022:\u0022 \u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u00225peu6\u0022,\u0022text\u0022:\u0022Note: Windows users can also access the folder containing the log file by going to the Plarium Play Settings, scrolling to the \u201CTroubleshooting\u201D section, and clicking \u201CShow log file\u201D.\\n\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:5,\u0022style\u0022:\u0022bgcolor-rgb(255,255,255)\u0022},{\u0022offset\u0022:6,\u0022length\u0022:177,\u0022style\u0022:\u0022bgcolor-rgb(255,255,255)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:5,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:6,\u0022length\u0022:177,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:5,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:6,\u0022length\u0022:177,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:5,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:6,\u0022length\u0022:177,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:5,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:6,\u0022length\u0022:177,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:4,\u0022style\u0022:\u0022BOLD\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u0022cofh\u0022,\u0022text\u0022:\u0022The game elements are not displayed/ are displayed incorrectly/ Longtime response to actions in the game/ The game is lagging  \\n\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:127,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:127,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:127,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:127,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:126,\u0022style\u0022:\u0022BOLD\u0022},{\u0022offset\u0022:0,\u0022length\u0022:126,\u0022style\u0022:\u0022UNDERLINE\u0022},{\u0022offset\u0022:0,\u0022length\u0022:126,\u0022style\u0022:\u0022ITALIC\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u00225gnnc\u0022,\u0022text\u0022:\u0022This issue can be related to the DNS settings or to the restrictions of your regional network provider. Solution: \\n\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:114,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:114,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:114,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:114,\u0022style\u0022:\u0022fontfamily-Arial\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022justify\u0022}},{\u0022key\u0022:\u0022e9btv\u0022,\u0022text\u0022:\u0022Clear cache in Plarium Play (Settings -\u003E Reset cache).\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:54,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:54,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:54,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:54,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:54,\u0022style\u0022:\u0022color-rgb(5,5,5)\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u0022cc95u\u0022,\u0022text\u0022:\u0022Change DNS settings.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022color-rgb(0,0,0)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022bgcolor-transparent\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022fontsize-12pt\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022fontfamily-Arial\u0022},{\u0022offset\u0022:0,\u0022length\u0022:19,\u0022style\u0022:\u0022color-rgb(17,85,204)\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:19,\u0022key\u0022:6}],\u0022data\u0022:{}},{\u0022key\u0022:\u0022ebd4u\u0022,\u0022text\u0022:\u0022Installing and enabling a VPN on your PC may also 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