I logged in this AM and so no signs of compensation for not being able to log in last night... for more than an hour...

Alyona Kolomiitseva said:

Guys, we're really sorry for today's downtime. We have prepared free gifts for everyone. Log in into the game and claim them now!

That's great. I will use this gift of resource to buy 1 dragon.... or wait it's not even enough for 1 dragon?

Forstormfall said:

Yeah, I know what will happen, 1,000's of player's will get screwed out of the chance to get any of the new beacons while destiny picks up 10 out of 11 new one's dropped.. What a sham...let me guess destiny is a league of Plarium employee's? wouldn't  surprise me. 

Lord FORSTORMFALL,

Plarium employees aren't playing Stormfall on active servers nor have they own league.

Moderators are ordinary players like you are and we are in different leagues.

E.g. my league members doesn't even know that I'm moderator cause that relation wouldn't improve game or forum. Furthermore, my league doesn't have neither one beacon although we have sub league and we're active in one of biggest alliances.

Lord FORSTORMFALL,

Plarium employees aren't playing Stormfall on active servers nor have they own league.

Moderators are ordinary players like you are and we are in different leagues.

E.g. my league members doesn't even know that I'm moderator cause that relation wouldn't improve game or forum. Furthermore, my league doesn't have neither one beacon although we have sub league and we're active in one of biggest alliances.

So, did I complained about anything so far?

Then explain how i knew the beacon drop was coming.......     see me other post about the beacon drops forth coming before oberon 

dropped them

plarium.com/forum/en/stormfall-age-of-war/game-discussion/topics/beacon-drop-at-server-reset--/" target="_blank">http://plarium.com/forum/en/stormfall-age-of-war/game-discussion/topics/beacon-drop-at-server-reset--/

To those who didn't like our compensation packs:

This was the third time I remember when we gave any compensations to players. The whole Community Team was involved in discussion with our developers to persuade them that this case is valid for compensations. Last time we gave packs when we had serious issues for several days. And this time - only 6 hours of downtime.

We did our best, and we gave you compensation packs. We did it for YOU.

But still, you're not satisfied with our free gifts. Maybe we shouldn't give you any compensations at all? While you're still not satisfied, so what's the point of doing any kind gestures for you? 

Alyona Kolomiitseva said:

To those who didn't like our compensation packs:

This was the third time I remember when we gave any compensations to players. The whole Community Team was involved in discussion with our developers to persuade them that this case is valid for compensations. Last time we gave packs when we had serious issues for several days. And this time - only 6 hours of downtime.

We did our best, and we gave you compensation packs. We did it for YOU.

But still, you're not satisfied with our free gifts. Maybe we shouldn't give you any compensations at all? While you're still not satisfied, so what's the point of doing any kind gestures for you? 

Gifts like last one you could cancel, at least for me.

Much better situation will be if you can keep your game to work. In that case we will never talk about compensation.

"only 6 hours of downtime" is HUGE time, and word only have very ugly effect. Also your voice and way are not adequate for CM.

We have right to be angry and unsatisfied with Plarium reaction, but you can't be angry if we're still unsatisfied. We didn't make you any damage, you made damage to us.

Gesture is OK, but what we got for unpleasantness is so far from what can satisfied us.

Alyona Kolomiitseva said:

To those who didn't like our compensation packs:

This was the third time I remember when we gave any compensations to players. The whole Community Team was involved in discussion with our developers to persuade them that this case is valid for compensations. Last time we gave packs when we had serious issues for several days. And this time - only 6 hours of downtime.

We did our best, and we gave you compensation packs. We did it for YOU.

But still, you're not satisfied with our free gifts. Maybe we shouldn't give you any compensations at all? While you're still not satisfied, so what's the point of doing any kind gestures for you? 

It is not that we do not appreciate the effort; it is just that the compensation is the equivalent of giving your waiter a nickle tip.  I'm assuming it is the devs, not the community managers, who are at fault.  Perhaps it is because they do not even play the game they have made and do not really understand us, the players, at all.  The game may be 24/7, but our lives do not allow us to be in game 24/7.  For many players that 6 hours was all the time we had to play that day.  For those of us in that boat, it was not "only" 6 hours; it was equal to a 24 hour outage since it denied us the chance to play at all.  

Add in the fact that their was zero protection for our units caught out during the outage, and it was quite infuriating as well.  Everything in the game has monetary value and when the server went down, some people had hundreds, possibly even thousands of dollars worth of troops out in the open.  6 hours is huge if you do not know whether you'll be able to get in the game before you have to sleep or go to work, etc with all those troops out in the open.  Its like being forced to leave your wallet on your doorstep when you sleep at night...you have no way of knowing if it'll be there in the morning and you know getting any compensation for the theft will be one heck of a fight.

Short story long, Plarium wants us to spend big on their game, but then we have no assurance at all that they'll make good when legit problems with the game steal from us, and the support isn't really that great.  How many hours was it before even a single mod came on with any official word at all?  People spend a lot of money on this game, Plarium could at least try to pretend their care.

I dont know what will happen on Wednesday but on Friday they piled the final nail into the coffin of this game.

50% off/def boost on a limted time offer. New lows for a game that is so low already. Unbeliable they are happy to kill their own game.

I do understand that you want better packs, guys. And I really hope that we will find the balance between our limits and your wishes in future. 

Alyona Kolomiitseva said:

I do understand that you want better packs, guys. And I really hope that we will find the balance between our limits and your wishes in future. 

And it's nice to see that you guys appreciate our efforts. 

Your limits?!?

Dorky said:

Why?

I just want to know why.

If it's always about money, I don't believe Plarium staffers can be that sinful and dumb and be so obsessed with money unless the company is facing some financial problems.

If Plarium can give just 1 (one) good and valid reason why it continues to make the game tougher and tougher other than making more money, I would be happy to accept.

Please don't give stupid reason as if we are 6 years old children living in fantasy world. We are very clear of what is fantasy and what is reality.

And please stop addressing us as Lords and Ladies because we are not. We are misters and misses.

Its always about the money and I suspect decline in players lead to decline in revenues and then you start introduce more things into the eco system to try boost revenues, but in reality it make the snowball faster and more players jump off the ride.  Its a shame really, because games like these need a lot of players to even be fun to play.

A good business perspective would be to attract many players and get more to spend some each than a few big coiners to spend a lot. Because when all said and done, those big coiners wont hang around if there is no one left to play with and vs.

Cause pixels cost so much to give away right.

Customer goodwill, priceless.

Go Figure.

facepalm at Alyona, picking on the guys name is a low blow.

does anyone even now what happened wednesday? after 9 pages, is there an answer?

WEll up until today I have always been able to buy Sapphires in the Bank opting to use Australian Dollars ...NO I CANT USE AUSTRALIAN DOLLARS??????  

Plarium...please put his back immediately!. 

Why did you change it?

Please replace this option for all of us over in this part of the world!!