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Plarium Play App. We need your feedback!

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AlinaCommunity Manager
Jun 15, 2020, 07:3906/15/20
05/21/19
3507

Sveinbjörn Halldórsson said:


HI there I an trying to contact Plarium about issue I had. Where can I get to someone to help me fix it?

Hello, Sveinbjörn! What kind of issue are you facing? Let me know, please, and I'll be glad to help you. Cheers!

Jun 10, 2020, 15:0806/10/20
08/27/15
1
HI there I an trying to contact Plarium about issue I had. Where can I get to someone to help me fix it?
May 28, 2020, 16:4105/28/20
04/29/17
1
I love the game. My friend would like to play but they are blind and the game is not compatible with the devices accessiblity software. Like a screen reader.
AlinaCommunity Manager
May 17, 2020, 11:1905/17/20
05/21/19
3507
Lucille said:

A late, late reply after using it a bit on, in the beginning, and off this year

The early days after launch it worked fairly well, but while the Christmas Tree is being loaded with more options (hobbyists at work?), it now takes double or more time to load the game than Google Chrome

My opinion: not a winner anymore, ditch it !!!

The 21 days of moderate rewards were a tiny carrot, but I completely stopped using that modified and overloaded and over-valued mongrel


Just my 5 cents worth of opinion... regards, Lucille

Hello, Lucille! Thanks for sharing your point of view with us. For me, the app works really fast now. Have you tried it lately? If not, I think you should give it a second chance. We've extremely improved it since Christmas. Cheers! 
AlinaCommunity Manager
May 17, 2020, 11:1805/17/20
05/21/19
3507

james said:


Hey, i'm fixing to be doing my Dragon Egg Contract. Have almost 1/2 of the scrolls already. My Dragon Stone has never show up in the construction as of yet? At what point do i get it? My Cords. are x:1570y:396.  The name on my Castle is Celtic/Galic 1. Also this is on the second server not the main server, or the 3rd server.

Hello, James! I'm sorry to hear you're struggling with your Dragon Stone. Please write about it here since this thread is about Plarium Play app. Thanks for understanding. 

Sep 22, 2020, 19:3709/22/20
05/04/16
3
Pay attention Boris SHE, Your agent is not responding to my bug report.my user ID: 1108127. I demand  YOU or the powers that be resolve the  many BUGS i have. The game  is no longer fun.
AlinaCommunity Manager
Oct 2, 2020, 14:5810/02/20
05/21/19
3507
Benja said:

Application folder:

C:/Users/Andrew/AppData/Local/Plarium/PlariumPlay/StandAloneApps/raid/223

There should be 'Raid_Data'

folder next to the executable



Cannot load game, where are you Plarium !!!!!!

Hi! Could you please specify why you think this folder should be there? Please let me know the name of the game you're talking about, too. Thanks!
AlinaCommunity Manager
Oct 2, 2020, 15:0210/02/20
05/21/19
3507

David said:


Hi,

   In game, in crypt, no buttons showing to obtain wraiths


Hi, David! As far as I know, it was a time-limited glitch. Is it fixed for you? 

AlinaCommunity Manager
Aug 17, 2020, 07:2108/17/20
05/21/19
3507

1oldragon said:


I have left this feedback several times  now but you have not changed the app yet. even in the newest app update the players can not see the bar on the top which has player friend requests. Please repair/update this ...I still use google to play this game.  you only have to search my name to see I was the  very first player to respond to comments about this app. I read thru most of the post today and several other players have complained about friend requests button being chopped off  of the game window.. my first post was like 5/20/2019 that's almost a year and a half ago . you should have this problem fixed by now , it is no wonder we have to tell our new players not to use the app because you fail to fix this problem. 

Hello, 1oldragon! Could you please specify why you need the friend requests bar on the top of the app? And where exactly is that? Also, why don't you like the current Friend Requests tab? Thanks in advance! 

AlinaCommunity Manager
Aug 17, 2020, 07:1808/17/20
Aug 17, 2020, 07:25(edited)
05/21/19
3507

BlackHawk said:


The messaging where the "white chat is) on the plarium play app i don't believe is available.


Also, its hard to find an active forum about champions, so While I'm here please add a possible option https://prnt.sc/u0igg4 where you can sort them by the Least stars and lowest level you have sort by various things but never the opposite of those things. we need that, it would be helpful. 

Hello, BlackHawk! Could you please attach a screenshot of what you mean? I've checked my chat via the app and it's fine. Thanks!


And regarding your request about Champions, we're already up to it. Cheers!
AlinaCommunity Manager
Aug 17, 2020, 07:1708/17/20
05/21/19
3507
Monarch said:

What about support for a automatic log-in via the Plarium Play and forums? Everytime I have to log-in to the forums manually even though I'm already logged in via the application and would be a nice QOL update.


While on the subject of these forums via the Plarium Play it's hard to navigate. Have to use the links on the top of each thread which takes extra time and not very intuitive.

Hello, Monarch! Thanks for your idea! Yes, we've thought about it. At the moment, I don't have any info regarding this feature, but our team has taken it into consideration. Cheers!
AlinaCommunity Manager
Aug 17, 2020, 07:1608/17/20
05/21/19
3507

Gregory said:


back in 2017 our Former Marshal and my partner (LORD GORE) passed and we wrote you all about it at that time, Plarium placed a protection on the castle that they told me was permenent thru 2099 recently that went away we ask that it please be replaced out of respect for the player .  as we were told it would be there for that period thru 2099 and dont know why it was lifted . The castle cordinates are as follows x:-5; y:45 the league is BloodReign. the server is Farwols Crown 


Thanks for your time, help, and understanding in this important matter.                                                                                                                                

Lord Gregory 

Marshal BloodReign League of Stormfall /Farwols Crown 

Hello, Gregory! First of all, my condolences. Secondly, I don't know how it's possible for the protection to be removed, but I've placed it once again as per your request. 

Oct 3, 2020, 00:0010/03/20
05/04/16
3
I have playing this game for years. i spent  money on this game. i have 20 bugs on 2 games stormfall-untamedlands and dark plains i have sent so called agent  ID 1794866 my bug report 9-13,19-20 no response . what the heck
AlinaCommunity Manager
Oct 5, 2020, 08:3910/05/20
05/21/19
3507

DarkHorse said:


I have playing this game for years. i spent  money on this game. i have 20 bugs on 2 games stormfall-untamedlands and dark plains i have sent so called agent  ID 1794866 my bug report 9-13,19-20 no response . what the heck

Hello, DarkHorse! Thanks for sharing your concern with us. I've checked the ticket ID 1794866 and I see that it's an old ticket on the other game, not Stormfall: Age of War. And this ticket is closed. Are you sure this is the right ticket ID? Could you please check it once more? Thanks! 

AlinaCommunity Manager
Oct 8, 2020, 11:2110/08/20
05/21/19
3507
Lord Odon said:

You should add this game in mobile. Not just rise of balur. 
Hello, Lord Odon! Thanks for your idea! Well, Stormfall: Age of War wasn't designed as a mobile game from the very beginning. I'm sorry if my reply has disappointed you.