
Hello Lord ВОЛЬНЫЙ , unfortunatelly The Support can not check your tickets since the company has ceased its cooperation with these countries Rusia and Belarus , including responding to its services.
The only thing which you can do , i repet , is to perform the loading troubleshooting steps
https://social-support.plarium.com/hc/en-us/categories/7602939511964-Loading-Technical
If You are not from Rusia or Belarus and the issue still persist after you tried everything indicated there , than i advice to contact the support :
I wish you a great day !
почему тогда все остальные игры идут. Кроме спарты,престолы.кодекс пирата.правила войны. ещё пару дней и расформирование начнётся альянсов
Hello all , as i said i reported to the team the case of those players with loading issue . . .
Here is the answer :
- the situation is as it was the previous time - it's not on our side, there is a problem with the specific region game connection . you can contact your internet providers , ask why you can not have the connection with the application for game !
I am sorry for you , and i am sorry because i can not help you ! Remind that the company doesn't provide service to players from russia and belarus .
I hope that your region connecion will return to works fine soon !
I wish you a good day !