All due respect, Drew, but it is pointless to keep asserting your authority and credibility. You seem to be missing the point. And it's confusing because I don't get what's so hard to understand about "we've heard it all before".
You say now the waiting won't last too long. I don't get what you mean by that. IT ALREADY HAS!
You say it's up to us whether or not we believe you, but you keep talking as if you expect that somebody will. You say your statements are credible, but nobody believes you. You even said it yourself you expect us to believe you. You said your statements are creditable, or worthy of belief. But by what metric? You say your statements are backed up by the devs, but reality seems to be the opposite. No mention of matchmaking improvements in recent dev vlogs. And we actually have support staff te players there aren't currently any plans to change the matchmaking logic. Overall there doesn't appear to be anyone saying anything thar corobberates your statements.
You insist you're an official representative of the team. You say you know what's going on with development. But do they show you or do they tell you?
I don't think you fully understand the problem. You tell us and tell us and tell us they're working on changes but we never get to a point where you can say "improvements are implemented and we should be able to see them now" over the course of years. It's our decision whether or not we believe you. Well we've decided we do not. You do realize that for you to be credible your statements need to have a history of accuracy. They do not. For a statement to be credible you have to have people who are willing to believe it. NOBODY is willing to believe your statements.
I do not get why you can't tell people more about the matchmaking changes if they actually are in developmen, if they were actually coming to the game. Is the team not trying to spoil the surprise? I don't think you can spoil a surprise for people who aren't going to believe a thing you say. Or are they not letting any details out in case they don't happen to make those specific changes? I don't see how it's any different from constantly promising changes and seemingly devlivering none.
In fact it seems every time you have a surprise that you supposedly can't spoil it ends up being a major disappointment. Pilots you asked our approval months in advance and though we said no you added them anyways and initially you had to pay to change out the implants. And they made everything do too much damage with the combination of pilot buffs and implant buffs. You didn't tell us about mods until the day before release. And now everything is too beefy because it's all defensive mods. Oh and nobody asked for it. Just another thing you have to keep paying for to compete. It's the same feature creep that turned many people off war wallets (war robots). What kind of "surprise" might plarium want to avoid spoiling by giving no details about matchm changes that are supposedly comin? Well I can make an educated guess. You're going to op the game a year from now for a BIG SHOCK NOTHING HAS CHANGED STILL!
I hope you get it now though. You say it's up to us whether or not we believe you. But in reality we have been left NO CHOICE but to disbelieve you. Because we have NO VALID REASON TO BELIEVE YOU in the face of the fact that even though you're an official representative of the devs we have EVERY REASON TO DISBELIEVE YOU. So it's up to you know whether you accept that, and how you reconcile it.