Oct 4, 2017, 19:0510/04/17
02/06/17
438
damien said:
Can Plarium please explain how 8 days worth of shield suddenly dissappears?
Do u have proofs of that problem?
Like screens or video
Lost shields
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Jul 14, 2018, 21:2107/14/18
02/18/17
2
There is currently a bug going. I had 3 days and a couple hours left on my shield and was burned for everything.
I have sent plarium screenshots of it all.
The bug shows the target unshielded. You cannot scout, it says they are still shielded. You can onslaught them and zero them.
Good job Plarium.
Jul 15, 2018, 13:0607/15/18
2
I’m in the same clan as IEGIL, this is clearly a glitch/bug issue. I had been attacked showing I had 2days left on my shield. Currently I had sent pics and emails to plarium. NOW IN RESULTS TO THE ISSUE, THEY HAVE CURRENTLY ERASED THE MOST CURRENT 3 WEEKS SURROUNDING THE ISSUE FROM JULY 14 11:30 am BACK 3 WKS.......COVER UP ACTIONS!!!!!
I have experienced 4 shield failures in the past 10 months playing this game. On top of this current issue, the multiple double charging that happens when purchasing packages.
Aug 2, 2018, 05:5708/02/18
4
I have been attacked several times when this has happened. Last episode was yesterday. I'm quitting the game if support doesn't do something about this. Why should I spend any money on the game just to see a bug wipe out everything ???
Erna FieryAdmin
Aug 2, 2018, 06:5308/02/18
01/25/17
491
Dear COMMANDERCHI, we want to help you. Could you please clarify where your troops were when the enemy attacked you? Please note that the Peace Treaty item protects only your Town. If your troops were outside during the attack, for example, in a resource location, this item will not work for them. If you have any more questions, please send us a detailed description of the situation in a private message and our specialists will contact you. We wish you a good play and glorious victories!
Aug 2, 2018, 17:5108/02/18
4
All my troops were in my city. I had enabled a 24 hr. Shield. I noticed that would probably not be enough time. So then I added a 8hr shield. I had been gone about 30 hrs when I returned to the game. Only to find I was decimated.
Aug 3, 2018, 00:4808/03/18
4
The cause of this problem is known as "Stacking 8hr" issue. Stacking the 8hr shield with any other shield can cause shield failure...
Aug 3, 2018, 01:2708/03/18
04/07/17
1350
I tend to think it is more that someone activates a shield but the game doesn't register the activation (I have had this happen) and the person does not notice that their activation did not register (they didn't check) and so they log off thinking they activated a shield but it never registered. It is necessary to confirm that when you activate a shield that it actually is activated.
Aug 3, 2018, 03:5808/03/18
09/22/17
365
I agree with CIM. At random I'll have to click on shield icon TWICE after sending an attack. Though it's not similar to the stacking issue, it does verify that sometimes the shield click doesn't register...
Erna FieryAdmin
Aug 3, 2018, 07:0408/03/18
01/25/17
491
Hello Jarls! 
COMMANDERCHI, to proceed with your request, we kindly ask you to provide us with the following information in private message:
- date and time when you activated a Peace Treaty;
- your game id (Menu-about the game)
so we can investigate the issue, thank you.
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