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Spy reports displaying inaccurate info.

Spy reports displaying inaccurate info.

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Nov 29, 2017, 14:0211/29/17
07/08/16
52

Spy reports displaying inaccurate info.

Spy reports are not displaying accurate info.  I have taken into account all rss raiding limits.  This is happening on s1 and s3.  Many other people are experiencing the same thing.  Rss raiding is a big part of the game and I see this as a big problem.  I am able to replicate this on any castle I have when raiding and the castles I am raiding are dead castles.  
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53
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Nov 30, 2017, 01:4411/30/17
06/15/17
879
Yeah something wrong with spying for RSS.. Showing strange data and raid less than after... I dont know what happen
Nov 30, 2017, 11:3711/30/17
03/01/16
5810

KashAz said:


Spy reports are not displaying accurate info.  I have taken into account all rss raiding limits.  This is happening on s1 and s3.  Many other people are experiencing the same thing.  Rss raiding is a big part of the game and I see this as a big problem.  I am able to replicate this on any castle I have when raiding and the castles I am raiding are dead castles.  

Hi there! My Lord, I need this info from you:

1. coordinates of your Castle 

2. coordinates of a Castle which you raided. 

Nov 30, 2017, 11:3811/30/17
03/01/16
5810

Chascon said:


Yeah something wrong with spying for RSS.. Showing strange data and raid less than after... I dont know what happen

Hi there! Thank you for the report. 

I need this info from you: to check the issue:

1. coordinates of your Castle

2. coordinates of a Castle which you raided. 

Dec 1, 2017, 01:2712/01/17
06/15/17
879

I'll send you a pm 

Dec 1, 2017, 02:5712/01/17
07/08/16
52
Sent pm with images.
Dec 1, 2017, 13:2412/01/17
03/01/16
5810

Thank you, guys! I passed this info to our team. 

Once I get the information, I'll let you know in this thread. 
Dec 3, 2017, 17:3212/03/17
06/15/17
879

Yeah, thanks.

Dec 13, 2017, 20:4812/13/17
06/15/17
879

So.. Any news xD


A castle level 76 only show me 5k of iron, maybe never upgrade his catacomb? Its not posible, yeah.
Dec 14, 2017, 13:4312/14/17
03/01/16
5810
Chascon said:

So.. Any news xD


A castle level 76 only show me 5k of iron, maybe never upgrade his catacomb? Its not posible, yeah.
Hello, my Lord! Unfortunately, I didn't get any news yet :( I'll let you know when I get the results of this issue. 
Dec 14, 2017, 13:4912/14/17
06/15/17
879
Will wait for news, or maybe an update xD
Dec 15, 2017, 13:5912/15/17
03/01/16
5810
Chascon said:

Will wait for news, or maybe an update xD
Thank you! :)
Dec 28, 2017, 03:2312/28/17
07/08/16
52

Alina,


Do you have any follow up on this?  I know many have submitted it as an issue in game and opened tickets.  Unfortunately the in game support ends at the point where they pass it on to the devs.  You are our only hope for an update on this issue and whether it will be fixed.  Thank you so much for your help.  
Dec 28, 2017, 03:5512/28/17
05/28/17
73
Also experiencing this. Spy reports are whack right now for rss
Dec 28, 2017, 15:2212/28/17
03/01/16
5810

Hello, guys! Thank you for your patience.

We have checked this issue and we haven't found any bugs. After the investigation, we found there were limits for raids. That's why you got such amount of resources. 


Dec 28, 2017, 15:2912/28/17
03/01/16
5810
Trent Kestin said:

Also experiencing this. Spy reports are whack right now for rss
Hello, my Lord! This is the first report I met. Could you please send the screenshots of your report? Thank you in advance! 
Dec 28, 2017, 21:2612/28/17
06/15/17
879

Alina Bright said:


Hello, guys! Thank you for your patience.

We have checked this issue and we haven't found any bugs. After the investigation, we found there were limits for raids. That's why you got such amount of resources. 


But why spy reports shows so little amount of resources. 

And this is not happen in all castles, so i keep raiding in others who shows higher levels.
Dec 29, 2017, 02:0212/29/17
Dec 29, 2017, 02:03(edited)
07/08/16
52

This has absolutely nothing to do with raid limits.  This happens when I have not attacked a castle for months.  This happens when I haven’t even touched upon my 500k daily limit.  How is it remotely possible for spy reports to show that a dead castle has way less rss then the capacity of the catacomb?   Over the years I have marked out the catacomb capacity of many of my farms.  These numbers have been tried and tested and I know them to be accurate.  Yet, now I can take the rss down lower than the catacomb capacity as shown in the multiple screen shots I have provided.  The answer they gave is incorrect.  All the players who are experiencing this know this is incorrect.   We really need an correct answer as to why this is happening.


Alina, thank you so much for looking into this for us.  However, they are incorrect.  Could you kindly let them know we really need an answer.  If they screwed things up or changed how farm castles work, that is fine.  We just need to know what is happening or what change they made.  
Dec 29, 2017, 14:5112/29/17
Dec 29, 2017, 14:59(edited)
06/15/17
879

so, i got a castle level 59, spy report shows 15k iron 13k gold and 41k food, then a i raided and a got 3k of iron, 2k of gold and 27k for food, total amount 32k

if catacomb is for 10k, theres 2k of iron and 4k for food lost.

the other question, can a level 59 castle have catacombs at level 12?

this is an example for today.

Dec 29, 2017, 16:4212/29/17
03/01/16
5810
Chascon said:

Alina Bright said:


Hello, guys! Thank you for your patience.

We have checked this issue and we haven't found any bugs. After the investigation, we found there were limits for raids. That's why you got such amount of resources. 


But why spy reports shows so little amount of resources. 

And this is not happen in all castles, so i keep raiding in others who shows higher levels.
Hello, my Lord! Did you raid such Castles before? Do they active? 
Dec 29, 2017, 16:4312/29/17
03/01/16
5810
Chascon said:

so, i got a castle level 59, spy report shows 15k iron 13k gold and 41k food, then a i raided and a got 3k of iron, 2k of gold and 27k for food, total amount 32k

if catacomb is for 10k, theres 2k of iron and 4k for food lost.

the other question, can a level 59 castle have catacombs at level 12?

this is an example for today.

My Lord, please send me the reports in PM. Thank you!