Dec 7, 2023, 15:4112/07/23
03/28/20
1
Great but now i CAN NOT load the game,,,,,,,, good job
Important Update On The Black/White Screen Issue
Good news, dear Lords and Ladies!
The technical issue connected with the Black/White screen problem some of you were experiencing has been successfully resolved. Please load the game to check, and kindly confirm if everything's functioning correctly now.
We thank you for your patience and cooperation in this matter. π€
Views
105
Comments
45
Dec 7, 2023, 14:1312/07/23
OlenkaAdmin
Dec 7, 2023, 16:0012/07/23
10/31/22
455
Jim Godec
Great but now i CAN NOT load the game,,,,,,,, good job
Lord, please restart tha Plarium Play app. It will surely help.π
Dec 8, 2023, 00:2312/08/23
12/28/20
2
i cannot log in as well tried uninstalling and re installing nothing.
Dec 8, 2023, 00:2412/08/23
12/28/20
2
it says launching for about 2 seconds than goes back to play
Dec 8, 2023, 02:5012/08/23
Dec 8, 2023, 03:19(edited)
12/23/16
4
it now takes about five minutes for Me to log in... problem not fixed, just changed... 28 !!! minutes later, still trying to load... bout to call it a night, two long days ahead, I'll miss the brawl etc... mebbe you'll fix it some time next WEEK
OlenkaAdmin
Dec 8, 2023, 09:4812/08/23
10/31/22
455
Robert Reynolds
it says launching for about 2 seconds than goes back to play
Lord, try reloading the Plarium Play application and check if your Internet connection is stable enough. If the issue persists, please follow this link to submit a support request, so the team can investigate your case and offer a possible solution: https://social-support.plarium.com/hc/en-us/requests/new
OlenkaAdmin
Dec 8, 2023, 09:5112/08/23
10/31/22
455
FortMayne
it now takes about five minutes for Me to log in... problem not fixed, just changed... 28 !!! minutes later, still trying to load... bout to call it a night, two long days ahead, I'll miss the brawl etc... mebbe you'll fix it some time next WEEK
If this situation is still relevant to you, please give us more details via the link: https://social-support.plarium.com/hc/en-us/requests/new Our team will identify the reason for this problem and send you the necessary steps to follow to resolve it asap.π
Dec 8, 2023, 16:1312/08/23
02/22/16
1846
if you already have a ticket started do not place another one just answer and add to any replies when you get them.
Dec 9, 2023, 19:3912/09/23
11/25/20
1
My game was never broken. Now Ive missed 3 events because I cant launch my game. Done everything from uninstalling to clearing cache to a combination along with restarting before installing etc. 3 days lost from expanding battle pass π
Dec 11, 2023, 19:1812/11/23
12/15/20
6
Dec 11, 2023, 19:1912/11/23
12/15/20
6
How do we fix this??? Support doesn't want to know, No help at all.
Dec 11, 2023, 21:2312/11/23
02/22/16
1846
When did you contact support ?
Dec 11, 2023, 21:3212/11/23
02/22/16
1846
Support has been extremely busy the last couple weeks please be aware it is best to wait for a reply before sending more tickets, it will cause a great deal of delay if if you stack support request on top of each other
Dec 12, 2023, 02:0012/12/23
02/22/16
1846
how long ago did you contact them?
Dec 12, 2023, 19:2412/12/23
12/15/20
6
Sunday 10th Dec
Auto reply
Dec 12, 2023, 19:2912/12/23
12/15/20
6
I did what the last post said un/reinstall now I have this problem.
The install tabs don't work.
Dec 12, 2023, 21:4212/12/23
12/15/20
6
All done now I have managed to install and get in
Dec 13, 2023, 02:3312/13/23
12/15/20
1
What did you do to fix grey tab wont install ?
Dec 13, 2023, 11:3912/13/23
12/15/20
6
found every file in File Explorer and deleted it. Then downloaded Plarium from the correct site www.plarium.com and Bobs your uncle
OlenkaAdmin
Dec 13, 2023, 11:4512/13/23
10/31/22
455
Bob Ward
found every file in File Explorer and deleted it. Then downloaded Plarium from the correct site www.plarium.com and Bobs your uncle
I'm happy to hear that! Enjoy the game, Lord!π
