Alina Phoenix said:

Hello.

The final reply regarding Master's account was given already: https://plarium.com/forum/en/stormfall-age-of-war/game-discussion/75529_master-and-helper/?post=395882

He doesn't hack or crack accounts of other players, he creates bot accounts and offers a different kind of services. 

Accepting these Offers is not allowed by our policy. After the automatic check on the servers, not only Master's accounts get banned, but the accounts of the players who used his Offers are banned as well.

Will get banned, or Did get banned?

Gadheras said:

BiohazarD said:

Hello.

This information can't be published or announced as it will break our Privacy Policy.

Why? I play other online multiplayer and mmo's where if I try interact, send mail etc, to an account that is banned, I get a notice about it. So what is so private about it in Stormfall? Someone broke the rules, got banned, so what? If players notice players actually get banned, they would be less inclined to break rules. Take Plariums word as face value doesn't even bring a chill to people. No disrespect or anything, but that is just how the community feel about how things are.

What a company is allowed to do depends at least partially on the country where that company is based.  Some countries may have stricter rules than others regarding privacy and what information a company is allowed to share without the customer's permission.  I don't know if that's the case here or not.  

No one can identify a person with name, address, email, phone whatever, by his/her castle in the game. if the average player spot a castle labeled as banned or whatever, they will just shrug and think another idiot that got banned. True, some players know each other more than others, and if someone in your league get banned, you are likely to get to know that fast due to social media, teamspeak, guild forums and so forth. 

Take a game such as h1z1, or well "just survive" as its called now. I remember, when I did play that way back, you had players get banned and trolled by the dev team. Some of those players went onto steam, and complained about be banned, plead innocence etc, and even then got trolled even harder by the h1z1 crew. 

I think its just unwillingness of Plariums part tbh. Maybe it require 5 extra calories to make happen.

The policy is the policy. If a player wants to share that his account is banned, he can do it. 

But we won't share this information as it's against our policy.

Gadheras said:

Snowgoon said:

Alina Phoenix said:

Hello.

The final reply regarding Master's account was given already: https://plarium.com/forum/en/stormfall-age-of-war/game-discussion/75529_master-and-helper/?post=395882

He doesn't hack or crack accounts of other players, he creates bot accounts and offers a different kind of services. 

Accepting these Offers is not allowed by our policy. After the automatic check on the servers, not only Master's accounts get banned, but the accounts of the players who used his Offers are banned as well.

Putin's account was hacked by the Master after he refused to pay for 4 million defense (nomads) sent to his castle

Plarium have full details of this hack and even repaid the lost sapphires and units

Check your records

lol? Just earlier it was posted that Plarium will ban any master accounts, and other accounts that made use of services from master. And now you say Plarium did reinburse an account that made good of master? Yeah well, Plarium losing more face value. Ban that putin fellow already.

I'm sure that Support team checked all the details of this issue before restoring the players' account.

Still, it's not clear why you're so sure that the hack was related to the fact that this player used the Master's service.

Stryker said:

http://prntscr.com/h0l157

These issue is not caused by anything the CM or Mod Biohazard said. 

Firstly no castle less than level 15 can attack a beacon or fort. 

The issue is largely due to lag or high internet speed. 

These happen when you just logged in and some data are not yet loaded.

IronApex Turok said:

Alina Phoenix said:

Hello.

The final reply regarding Master's account was given already: https://plarium.com/forum/en/stormfall-age-of-war/game-discussion/75529_master-and-helper/?post=395882

He doesn't hack or crack accounts of other players, he creates bot accounts and offers a different kind of services. 

Accepting these Offers is not allowed by our policy. After the automatic check on the servers, not only Master's accounts get banned, but the accounts of the players who used his Offers are banned as well.

Will get banned, or Did get banned?

you left out a key word.   so far, the accounts that use master are still up and running and master even sent out a email today offering services. 

Hello.

According to our ToS, it's not allowed to use bot accounts and third-party programs for their creation.

Also, using of the services offered by the bot accounts can lead to the ban of your account as it's a break of our ToS.

One of the ways of work against bot accounts is an automatic check on the servers which is run regularly. 

Bot accounts are banned permanently. Players who used the services offered by these bot accounts can be banned temporary as a warning.

At the moment we are testing this way of work on some servers to understand what results it will give.

So, both creation of bot accounts and accepting the offers they made can lead to the ban.

I'm sure that Support team checked all the details of this issue before restoring the players' account.

Still, it's not clear why you're so sure that the hack was related to the fact that this player used the Master's service.

Alina Phoenix said:

Hello.

The final reply regarding Master's account was given already: https://plarium.com/forum/en/stormfall-age-of-war/game-discussion/75529_master-and-helper/?post=395882

He doesn't hack or crack accounts of other players, he creates bot accounts and offers a different kind of services. 

Accepting these Offers is not allowed by our policy. After the automatic check on the servers, not only Master's accounts get banned, but the accounts of the players who used his Offers are banned as well.

Putin's account was hacked by the Master after he refused to pay for 4 million defense (nomads) sent to his castle

Plarium have full details of this hack and even repaid the lost sapphires and units

Check your records

Red said:

Snowgoon said:

Alina Phoenix said:

Hello.

The final reply regarding Master's account was given already: https://plarium.com/forum/en/stormfall-age-of-war/game-discussion/75529_master-and-helper/?post=395882

He doesn't hack or crack accounts of other players, he creates bot accounts and offers a different kind of services. 

Accepting these Offers is not allowed by our policy. After the automatic check on the servers, not only Master's accounts get banned, but the accounts of the players who used his Offers are banned as well.

Putin's account was hacked by the Master after he refused to pay for 4 million defense (nomads) sent to his castle

Plarium have full details of this hack and even repaid the lost sapphires and units

Check your records

So, if Plarium reimbursed the guy, does that mean Plarium's server was hacked?  Plarium repeats over and over how protecting your acct is your responsibility, but here is someone who violated ToS and was restored after his account was compromised.  I would assume the compromise would have to have been to Plarium's server since they have repeatedly taken the "compromise happened outside our server, sucks to be you" stance for everyone else. 

same with bobthedog/theredqueen

https://plarium.com/forum/en/stormfall-age-of-war/leagues/37535_re-epic-fail---anarchy/

it seems the ToS dont always apply.  And i have yet to see a bot get banned.  just last year we saw all bots reactivated and given Oberons protection.  so it appears they were only suspended, or atleast told to lay low for a while. 

Alina Phoenix said:

Hello.

The final reply regarding Master's account was given already: https://plarium.com/forum/en/stormfall-age-of-war/game-discussion/75529_master-and-helper/?post=395882

He doesn't hack or crack accounts of other players, he creates bot accounts and offers a different kind of services. 

Accepting these Offers is not allowed by our policy. After the automatic check on the servers, not only Master's accounts get banned, but the accounts of the players who used his Offers are banned as well.

Putin's account was hacked by the Master after he refused to pay for 4 million defense (nomads) sent to his castle

Plarium have full details of this hack and even repaid the lost sapphires and units

Check your records

Snowgoon said:

Alina Phoenix said:

Hello.

The final reply regarding Master's account was given already: https://plarium.com/forum/en/stormfall-age-of-war/game-discussion/75529_master-and-helper/?post=395882

He doesn't hack or crack accounts of other players, he creates bot accounts and offers a different kind of services. 

Accepting these Offers is not allowed by our policy. After the automatic check on the servers, not only Master's accounts get banned, but the accounts of the players who used his Offers are banned as well.

Putin's account was hacked by the Master after he refused to pay for 4 million defense (nomads) sent to his castle

Plarium have full details of this hack and even repaid the lost sapphires and units

Check your records

Winterfell was caught with a huge amount of defense from Master defending his castle by Plarium, and they only warned him to not do it again.

IronApex Turok said:

Mad Ted said:

Snowgoon said:

Alina Phoenix said:

Hello.

The final reply regarding Master's account was given already: https://plarium.com/forum/en/stormfall-age-of-war/game-discussion/75529_master-and-helper/?post=395882

He doesn't hack or crack accounts of other players, he creates bot accounts and offers a different kind of services. 

Accepting these Offers is not allowed by our policy. After the automatic check on the servers, not only Master's accounts get banned, but the accounts of the players who used his Offers are banned as well.

Putin's account was hacked by the Master after he refused to pay for 4 million defense (nomads) sent to his castle

Plarium have full details of this hack and even repaid the lost sapphires and units

Check your records

Winterfell was caught with a huge amount of defense from Master defending his castle by Plarium, and they only warned him to not do it again.

forgot about that one.... lol, thats the one that got the bot in the top ranks on the tournament

Things like this is what make take whatever Plarium says in regards of bots, master and users who make use of his offers a utter joke. We can't take anything they say for face value and they refuse to give actual proof and evidence of they doing anything with the problems. Sort of like that guy waving his tiny hands and goes "believe me"...

Gadheras said:

IronApex Turok said:

Mad Ted said:

Snowgoon said:

Alina Phoenix said:

Hello.

The final reply regarding Master's account was given already: https://plarium.com/forum/en/stormfall-age-of-war/game-discussion/75529_master-and-helper/?post=395882

He doesn't hack or crack accounts of other players, he creates bot accounts and offers a different kind of services. 

Accepting these Offers is not allowed by our policy. After the automatic check on the servers, not only Master's accounts get banned, but the accounts of the players who used his Offers are banned as well.

Putin's account was hacked by the Master after he refused to pay for 4 million defense (nomads) sent to his castle

Plarium have full details of this hack and even repaid the lost sapphires and units

Check your records

Winterfell was caught with a huge amount of defense from Master defending his castle by Plarium, and they only warned him to not do it again.

forgot about that one.... lol, thats the one that got the bot in the top ranks on the tournament

Things like this is what make take whatever Plarium says in regards of bots, master and users who make use of his offers a utter joke. We can't take anything they say for face value and they refuse to give actual proof and evidence of they doing anything with the problems. Sort of like that guy waving his tiny hands and goes "believe me"...

exactly, the community managers dont play on the game servers, so they are clueless as to whats really going on. and they keep telling us what they are told to say.     

Gadheras said:

Alina Phoenix said:

I'm sure that Support team checked all the details of this issue before restoring the players' account.

Still, it's not clear why you're so sure that the hack was related to the fact that this player used the Master's service.

I wasn't the one that brought up hack, I just reacted to the part where he got restored rather than banned and after dealing with this Master fellow. Consider what was said earlier about how both master accounts and customers of his would get banned. Also Temporary bans doesn't help. Get some time off is hardly a punishment in a game like this. Close down the castle and tell them to start over with a new one if they want to keep playing, much better. 

Hello.

Yes, I know that you weren't the one who told about this hack. But if there is no any confirmation of this case, there is nothing to react on.

To the players who create bots, the account is banned permanently, not temporary.

Red said:

Snowgoon said:

Alina Phoenix said:

Hello.

The final reply regarding Master's account was given already: https://plarium.com/forum/en/stormfall-age-of-war/game-discussion/75529_master-and-helper/?post=395882

He doesn't hack or crack accounts of other players, he creates bot accounts and offers a different kind of services. 

Accepting these Offers is not allowed by our policy. After the automatic check on the servers, not only Master's accounts get banned, but the accounts of the players who used his Offers are banned as well.

Putin's account was hacked by the Master after he refused to pay for 4 million defense (nomads) sent to his castle

Plarium have full details of this hack and even repaid the lost sapphires and units

Check your records

So, if Plarium reimbursed the guy, does that mean Plarium's server was hacked?  Plarium repeats over and over how protecting your acct is your responsibility, but here is someone who violated ToS and was restored after his account was compromised.  I would assume the compromise would have to have been to Plarium's server since they have repeatedly taken the "compromise happened outside our server, sucks to be you" stance for everyone else. 

Hello.

There are no any confirmation of this case or details. Moreover, the details of the investigation of  'hacked' cases are not discussed with anyone except the account owner. 

As for the security of the players' accounts, we do everything possible to keep them secure from our end. But players are also responsible for the security of their accounts and following all security recommendations and measures.

IronApex Turok said:

Gadheras said:

IronApex Turok said:

Mad Ted said:

Snowgoon said:

Alina Phoenix said:

Hello.

The final reply regarding Master's account was given already: https://plarium.com/forum/en/stormfall-age-of-war/game-discussion/75529_master-and-helper/?post=395882

He doesn't hack or crack accounts of other players, he creates bot accounts and offers a different kind of services. 

Accepting these Offers is not allowed by our policy. After the automatic check on the servers, not only Master's accounts get banned, but the accounts of the players who used his Offers are banned as well.

Putin's account was hacked by the Master after he refused to pay for 4 million defense (nomads) sent to his castle

Plarium have full details of this hack and even repaid the lost sapphires and units

Check your records

Winterfell was caught with a huge amount of defense from Master defending his castle by Plarium, and they only warned him to not do it again.

forgot about that one.... lol, thats the one that got the bot in the top ranks on the tournament

Things like this is what make take whatever Plarium says in regards of bots, master and users who make use of his offers a utter joke. We can't take anything they say for face value and they refuse to give actual proof and evidence of they doing anything with the problems. Sort of like that guy waving his tiny hands and goes "believe me"...

exactly, the community managers dont play on the game servers, so they are clueless as to whats really going on. and they keep telling us what they are told to say.     

but what they are told to say doesnt match up to what we are seeing in game and it makes Plarium lose credibility. 

Hello.

Despite the fact that CMs are playing on the testing servers, we do know what is going on on the game servers.

Regarding the Master's accounts, the final reply was already given: https://plarium.com/forum/en/stormfall-age-of-war/game-discussion/81818_oberon-holding-a-beacon-/?post=408733

Also, all the details of the cases regarding hacks, complaints from other players or measures that are applied to this or that account are not discussed with anybody except for the account owner.

That's why this topic is closed.