This is a bigger problem than you think. It is happening in all Plarium games and will keep happening due to the lack of action by Plarium. Be proactive instead of reactive. Take a support ticket and wait weeks when the simple addition of game admins would fix the problem

There is a process and the big problem seems to be that players want something done  but they have no desire to file  support claims to get it done. I think  being Proactive and filling out a support ticket with detail and real evidence instead of only suspicions and  no real proof . Give us your proof to support  it the only  way there is address it . 

Sir Wesley Pringle , with all respect, but do you really think that all these players will simply "eat" the pie about secret investigation the results of which they will never know and... never see?)))

The support's answer is always the same.. for years...

I pay the money...Plarium can do the work. I think you forgot how a business is run. 

You know how the poorest of businesses are run???? BY asking what's wrong with your business instead of staying on top of it and being proactive.

Don't tell the users that they're not being proactive....Pffttttt

Learn something about Customer Service.

If I ran MY business like Plarium runs theres.... I'd be homeless.

If plarium are asking us for PROOF then we need to be paid thousands of free sapphires every month too

Yeah  we all pay money to some extent so do I . So fill out  a support  ticket  or don't that's  up to You