Saphs are not being rewarded as they should be - one of my members said he did not receive them and I just collected a chest and did not get the saphs either
As stated in the News, each chest is different for each player but the value is the same. I have heard of players getting sketches and sapphires while others only received food. There is a random factor involved and different levels of chests. Like many other people I am trying to figure out what level gives what to each member of the league. So far all I can say is I need more data.Saphs are not being rewarded as they should be - one of my members said he did not receive them and I just collected a chest and did not get the saphs either
**edit** NONE of my members are receiving the saphs with the chests so please do not tell me to submit a ticket that would mean my entire membership would have to so why should we have to submit 92 tickets
Limad said:
brunsonthomas said:
I'm assuming what Jezebel means is they clicked the reward but the 300-500 sapphs or whatever weren't added to their sapph balance. I can't say that I checked if they were added for me but I'll keep an eye on it now i guess.Jezebel said:
As stated in the News, each chest is different for each player but the value is the same. I have heard of players getting sketches and sapphires while others only received food. There is a random factor involved and different levels of chests. Like many other people I am trying to figure out what level gives what to each member of the league. So far all I can say is I need more data.Saphs are not being rewarded as they should be - one of my members said he did not receive them and I just collected a chest and did not get the saphs either
**edit** NONE of my members are receiving the saphs with the chests so please do not tell me to submit a ticket that would mean my entire membership would have to so why should we have to submit 92 tickets
thats correct I am aware they are different for every player but the saphs are not being added to my bank when I collect the chests (when there are saphs in the reward) I had 3 or 4 chests with saph rewards that were not added which added up to about 1200 saphs - no i didn't track it I shouldn't have to and no I did not take screen shots again I shouldn't have to - just another thing that isn't working properly in the game
so we are supposed to track EVERYTHING in this game because your developers can't get it right? You expect us to screen shot every chest we open and our black markets and saph banks so that we can prove your programming is flawed?Jezebel said:As stated in the News, each chest is different for each player but the value is the same. I have heard of players getting sketches and sapphires while others only received food. There is a random factor involved and different levels of chests. Like many other people I am trying to figure out what level gives what to each member of the league. So far all I can say is I need more data.Saphs are not being rewarded as they should be - one of my members said he did not receive them and I just collected a chest and did not get the saphs either
**edit** NONE of my members are receiving the saphs with the chests so please do not tell me to submit a ticket that would mean my entire membership would have to so why should we have to submit 92 tickets
Jezebel said:
brunsonthomas said:
so we are supposed to track EVERYTHING in this game because your developers can't get it right? You expect us to screen shot every chest we open and our black markets and saph banks so that we can prove your programming is flawed?Jezebel said:
As stated in the News, each chest is different for each player but the value is the same. I have heard of players getting sketches and sapphires while others only received food. There is a random factor involved and different levels of chests. Like many other people I am trying to figure out what level gives what to each member of the league. So far all I can say is I need more data.Saphs are not being rewarded as they should be - one of my members said he did not receive them and I just collected a chest and did not get the saphs either
**edit** NONE of my members are receiving the saphs with the chests so please do not tell me to submit a ticket that would mean my entire membership would have to so why should we have to submit 92 tickets
If you find an error, the only way to get attention from developers is to submit a Support ticket. Without this feedback there is no attention drawn to the problem. So please have each member go here when they have screenshots. If not they can still submit a ticket but it will take longer to fix.
brunsonthomas said:
the only way to get attention from developers is to submit a Support ticket.
but we all know that this is not true
Oracle told us
He used his hotline to the devs to get this bug fixed to show Artos Bridle instead of Wardens Staff and treated as the highest priority bugfix, even tho it was one of the most insignificant bugs we have ever seen
Jezebel said:
brunsonthomas said:
so we are supposed to track EVERYTHING in this game because your developers can't get it right? You expect us to screen shot every chest we open and our black markets and saph banks so that we can prove your programming is flawed?Jezebel said:
Saphs are not being rewarded as they should be
New itmes are not being sent either - check the Items tab, it does not change when we claim new stuff http://prntscr.com/fz0ndw
Ve muzt chek everfingk
Ve muzt take screenshotz
Ve muzt get evry member of leugez to zend za ticketz
Ve muzt obey ze orderz
so again what is the point of this thread if you are not going to help us? Plarium makes it almost impossible to locate support let alone submit a ticket - we have to go through a bunch of bs to get the ticket submitted - why? BECAUSE THEY DO NOT CARE ABOUT THEIR CUSTOMERSJezebel said:
brunsonthomas said:
so we are supposed to track EVERYTHING in this game because your developers can't get it right? You expect us to screen shot every chest we open and our black markets and saph banks so that we can prove your programming is flawed?Jezebel said:
As stated in the News, each chest is different for each player but the value is the same. I have heard of players getting sketches and sapphires while others only received food. There is a random factor involved and different levels of chests. Like many other people I am trying to figure out what level gives what to each member of the league. So far all I can say is I need more data.Saphs are not being rewarded as they should be - one of my members said he did not receive them and I just collected a chest and did not get the saphs either
**edit** NONE of my members are receiving the saphs with the chests so please do not tell me to submit a ticket that would mean my entire membership would have to so why should we have to submit 92 ticketsIf you find an error, the only way to get attention from developers is to submit a Support ticket. Without this feedback there is no attention drawn to the problem. So please have each member go here when they have screenshots. If not they can still submit a ticket but it will take longer to fix.
We are also not getting the saph prizes as well.
Stewart_KT1 said:
We are also not getting the saph prizes as well.
Im not sure how much i have been ROBBED of, But i collect on around 50-60 chests per day so far.
Like I told Jezebel. Please verify you are having problems and if possible take screenshots and send to Support so they can verify and have developers fx the problem. If noone reports the problem it will not get fixed.
https://plariumsupport.zendesk.com/hc/en-us/requests/new
Jezebel said:
I'm assuming what Jezebel means is they clicked the reward but the 300-500 sapphs or whatever weren't added to their sapph balance. I can't say that I checked if they were added for me but I'll keep an eye on it now i guess.thats correct I am aware they are different for every player but the saphs are not being added to my bank when I collect the chests (when there are saphs in the reward) I had 3 or 4 chests with saph rewards that were not added which added up to about 1200 saphs - no i didn't track it I shouldn't have to and no I did not take screen shots again I shouldn't have to - just another thing that isn't working properly in the game
several of my members had saph rewards in their chests and the saphs were not added to the bank
No need to worry the support team will be able to trace your bank records and check if the balance was added. Unfortunately there is no way to deal with these issue as moderators for your league. Each one has to submit a ticket.
But I will notify Plarium to investigate if such issue exist.
If you have these issue. Please submit an individual ticket to support.
They will be able to trace your bank and see if the sapphires where added. Just follow these link
https://plariumsupport.zendesk.com/hc/en-us/requests/new
And click on I didn't receive my purchase on the drop down menu
These matter is being investigated.
Hello, lady Jezebel.
I've tested it on my end, and Sapphires from League Chest were added properly to my account.
So, please follow Oracle's advice and report this issue to our Support Team.
They'll be able to check your account and Chests you opened in the details.
Limad said:
Nope, they're not always being added. More testing required Alina.
Play around with Superior chests.
Hello, Lord Limad.
I've tested it once again and couldn't reproduce the issue.
Sapphires have been added without any issues.
So, if you face this issue again, please report it to our Support Team at once.
If there is a bug, they will report it to devs.
Limad said:
In the last few days saphs ARE NOT being added from all chests opened. I have missed out on 500 saphs and my husband has missed 750 saphs.Nope, they're not always being added. More testing required Alina.
Play around with Superior chests.
Andromeda said:
I'm opening some chests now and I get nothing. The chest vanishes and no "goodies" open up.
Hello.
Have you reported this issue to our Support Team https://plariumsupport.zendesk.com/hc/en-us/requests/new ?
Isn't it nice that Managers get sapphires and rest of us Don't.
Sapphires are not being added for myself or others in My league either (although only a few have noticed). Is there a lag time? Zero sapphires have ever been received when THAT reward is clicked. I've checked for over hours and nothing. So far for me alone it's been 3 rewards of 250 and one of 100 sapphires Never received.
Arcadia said:
Isn't it nice that Managers get sapphires and rest of us Don't.
Sapphires are not being added for myself or others in My league either (although only a few have noticed). Is there a lag time? Zero sapphires have ever been received when THAT reward is clicked. I've checked for over hours and nothing. So far for me alone it's been 3 rewards of 250 and one of 100 sapphires Never received.
REVISED: Mine came in,HOURS later.....
OK People. I watched all day. My time, 10:30 AM I got a league chest with 250 sapphires. Still nothing after noon. I spent zero sapphires to Make Sure I knew my total.Left computer(off game) at 12:30m Came back,logged into game at 1:06 and THEN the 250 sapphires SHOWED UP !!!
Managers: We Really need to be Warned about lag-times OR the need to log out and back In to get a reward.......
Arcadia said:
Arcadia said:
Isn't it nice that Managers get sapphires and rest of us Don't.
Sapphires are not being added for myself or others in My league either (although only a few have noticed). Is there a lag time? Zero sapphires have ever been received when THAT reward is clicked. I've checked for over hours and nothing. So far for me alone it's been 3 rewards of 250 and one of 100 sapphires Never received.
REVISED: Mine came in,HOURS later.....
OK People. I watched all day. My time, 10:30 AM I got a league chest with 250 sapphires. Still nothing after noon. I spent zero sapphires to Make Sure I knew my total.Left computer(off game) at 12:30m Came back,logged into game at 1:06 and THEN the 250 sapphires SHOWED UP !!!
Managers: We Really need to be Warned about lag-times OR the need to log out and back In to get a reward.......
Thank you for the information. I have never had that bad a delay but you may wish to remind players if all else fails, close the game, clear your cache, reopen your game. If all of that fails you may need to send a ticket to https://plariumsupport.zendesk.com/hc/en-us/requests/new
