Sarah Walker said:
Plarium not doing anything about it says they support the hacking , Plarium spent enough time in frenzies pc to trace the hacker , ok they didnt give any troops back , even to the players who are innocent of any wrong doing , but they should at least make an example of the players who did this , by not doing anything tells me i dont want anything to do with a company like that
I believe Plarium has handled this poorly. This is a pay to win game and as such, there has to be a trust relationship between them and the players. Most take for granted their entertainment spending is secure, right up until something like this happens. That trust has been broken.
Plarium says their server is secure, and I have no reason to doubt that is true. However, their refusal to take action when a crime has been committed on their property renders the security of their server moot. Players can't backdoor my account through Plarium's server, but they can compromise someone else's account and destroy my units and league assets through criminal acts. So, what does Plarium's security matter? I lose units to foul play through no fault of my own. Do I have to perform a security audit on all players on the server to make sure their accounts can't be hijacked and used to do me harm?
I cannot say that those harmed by this are entitled to get everything back. I can say that it would be good business for Plarium to restore a fair portion of what was lost as a gesture of goodwill. Pixels cost them very little, losing players can potentially be very expensive. Foolish decision on their part considering how many are announcing their intention to quit.