⚠️ UPD: A technical error occurred today, March 31, leading to the launch of an additional 24-hour March Battle Pass. Upon its completion, a new April Battle Pass will be held tomorrow.

We apologize for the inconvenience and understand that this can cause some frustration. Those who purchased the 24-hour March Battle Pass today can contact our support team via this link and use the refund option

We hope for your understanding and wish you a great game!

With respect, this should have been made far more public than a single post here. The issue is significant, not only was my money taken, but I bought lvl increasers and used them, and they are now gone. As well, my extra build queues were filled with troops and they disappeared hours later. This is brutal. 

i buy the battlepass every month for my cities, so when i get an ingame message saying that the season has ended and i am awarded the resources for the whole month, then i go and purchase the next months battle pass for all my cities and complete 6 levels in each city, then today i get an ingame message again saying the same thing and resources for the one day???? this is your screw up so why can't you fix it. it should be pretty obvious that whoever bought a battlepass yesterday, especially when they already had a march battlepass, was at your suggestion that the season had ended and a new one started so why do we have to jump through hoops to fix your mistake!!!! i mean, who would buy a 1 day battlepass????

Hello Archon. As it was officially announced, all who purchased the 1-day battle pass by mistake,   you have to contact the Support to get your money back. Players from other Plarium games got a refund already, so please contact the Support ASAP here: and use the payment issue option.  https://social-support.plarium.com/hc/en-us/requests/new? If you don't know how to fill out your ticket, I can help you.

Hello Archon. As it was officially announced, all who purchased the 1-day battle pass by mistake,   you have to contact the Support to get a refund. Players from other Plarium games got a refund already, so please contact the Support ASAP here: and use the payment issue option  https://social-support.plarium.com/hc/en-us/requests/new? If you don't know how to fill out your ticket, I can help you. 

игра не загружается

Buongiorno,

In Sparta non mi sembra che abbiate rimborsato, da quanto a me risulta ora e nemmeno ad altri miei amici in game.

E' possibile sapere se rimborsate e in che modo, visto che in questo post comunicato di averlo fatto su altri game della plarium?

Ad esempio con pass gratuito di aprile e ricompensa per i giorni persi nei bonus oppure con restituzione monetaria?

Grazie per una eventuale vostra dettagliata risposta. 

Good morning,

In Sparta you do not seem to have refunded, as far as I know now and neither do any of my other friends in game.

Is it possible to know if you refund and in what way, since in this post you communicate that you have done so on other plarium games?

For example with free April pass and reward for days lost in bonuses or with monetary refund?

Thank you for your possible detailed reply. 

Translated with DeepL.com (free version)

Hi! Is it still relevant, Archon?

Salve, Archon. Grazie per la sua domanda. È possibile ottenere il rimborso del denaro utilizzato per l'acquisto del Battle Pass di 24 ore. Ti suggerisco di discutere tutti gli altri dettagli con il nostro team di assistenza, che valuta attentamente ogni singola situazione. Poiché le richieste sono numerose, potrebbe essere necessario un po' di tempo, ma i nostri agenti cercano di rispondere a tutti il prima possibile. Grazie per la vostra comprensione! (via Google Translate)

I'm slowly getting angry. I had bought this ominous 1-day Elite Battle Pass for 2 Accs each from Sparta and Pirates and received neither the earned rewards for the entire March, nor a refund of the costs. Since April 1st, I've been playing without any Battle Pass because I don't trust the system anymore. And now I read that I have to fill out a ticket for each transaction? I don't believe it... 

j'ai remplis tous les tickets pour chacunes de mes transactions, deux pass sur 2 serveurs et toujours rien: ni remboursement, ni validation du pass. Je m'impatiente... 

I've filled out all the tickets for each of my transactions, two passes on two servers and still nothing: no refund, no pass validation. I'm getting impatient... 

Followed all the instructions on the support, no refund, no money, leary about purchasing a new battle pass. It seems that Plarium strikes, fill out the form, follow the instructions and you get nothing. I either want a refund or an elite battle pass that I paid for. 

That was the last thing I heard from your support. So, officially, you have taken money, not provided the services contracted for, and not offered a refund, or a fix. 

And, with all due respect, like many of the players complaining here, I have been with this game for 10 years, significantly longer than you have been with Plarium, I suspect, and if there is one thing that every long time player with Plarium has learned extensively, it is how to fill out a support ticket. So please do not use your canned responses to talk down to us, and suggest that WE MADE A MISTAKE in buying your product, lest we decide that you are correct. 

But when will it be resolved? April 30th? By now, we should already have some of the benefits that the pass gives... and we have nothing. 

LIke magic, I got another canned response from support, right after I posted here. It explains nothing, offers nothing and tells me to be patient while the items I purchased expire. I expect a free April battle pass, and 30 levellers, as compensation for the brutal performance of your support and as such, I have purchased April battle pass and levellers, AGAIN, to not waste any more time of the bonuses I already paid for. I now expect to be refunded not only for the first purchase, as you did not provide the products that I paid for AND a refund for the second purchase as compensation for my "inconvenience".

Thank you in advance. I will continue posting here as the process moves along, as well on your social sites. 

Hello Archon. Please check your email. A lot of players received an email that they will get a refund as soon as possible.🙂

Hello Archon. The fact you posted here is irrelevant to the email you got, as a lot of players receive it. Regarding what you spend to level up the 1-day battle pass, you should explain it to the Support.🙂