Tonaya said:
could you ask few developers to came here on forum to talk with us a little,then we could explain directly to them what is wrong with their changes?
they will see how costumers are unhappy,we will tell them what we dont like,and they will understood what they did wrong and then they will know how to make game better and costumers satisfied. complaining to you is useles because you are only middle man,i mean middle woman ^^
i got medical issues already from this forum,my fingers swollen from all this every day typing,soon i'm gonna type with my nose ^^
fat fingers Tonaya
In our company each employee has his own tasks. We all work as a big team and rely on each other's help and experience. Most of the working processes in our company require cooperation of several departments.
When it comes to gathering player feedback or suggestions CMs do their part of job (interacting with players and passing the info through the right channels). Game analytics, project managers, developers, game designers - they also have their parts of the job. They rely on CMs help in getting the direct info from players, and on other departments that get the numbers, graphs, and other kinds of information.
They don't interact with players, they don't visit our Communities. But not because they aren't interested, but because they rely on CMs. They know we'll give them the whole info right in time, so they can concentrate on their part.
The teams I've mentioned work directly on the new games, big features and small improvements. It takes a lot of time and effort to calculate the feature balance, create huge documents with specification and balance, tasks that will be assigned to devs, and to code all that, fix bugs found by QA, etc.
It's totally understandable that you want to be closer to the game development process. And from our side, we started making some steps to give you some info directly from development teams. Like our live streams about the new features. And there will be even more of them. That's what we can do. However, we can't ask any of the teams engaged in game development to communicate with players on Forums.
I hope this information was helpful :)