Greed oft o'er reaches itself said:
Most mod posts are either fawning to plarium, or the standard "clear cache archon" or "contact our support archon". Hope the drac is worth all the plarium grovelling, don't bite the hand that feeds you!
As a mod from Pirates, I can give you an explanation of the response players get on all the forums. We're given a knowledge base of the information we need to handle your concerns. When we have something we don't know we confer with other mods, that have been here longer and can help. Certain issues on these forums - alts, bots, mail/report notifications that don't go away, purchasing problems, awol units. Essentially all technical problems that requires some sort of programming cannot be handled by us. Our job is to monitor and handle what we can on the forums. If its out of our jurisdiction our response is, yes put a ticket in with support. If we could do more most likely every mod would.
Here's something you guys don't know, when the game crashed for a day a few months back. A mod called Plarium on the phone to let them know. We're the ones who made sure they knew right away.
And no we don't "fawn to plarium" when we have the same complaints as other players we do band together to give the voice of the players to plarium. We may have a more direct line to plarium than the average player.
We may receive a token of "thank you" from plarium but it isn't much for what we need to do. Mods put in at least 10 hours a week of our time to cover these forums. Not including those that cover 2 or more forums. Before you guys tear into the mods and Alyona look at what we're doing on ALL the forums. Every moderator VOLUNTEERED for this job.