if you really have to do a questionary to ask whats wrong, it proves we come back to the same problem again and again... you dont listen (or you are told to ignore us)

hijadelafortuna T.I.A. said:

if you really have to do a questionary to ask whats wrong, it proves we come back to the same problem again and again... you dont listen (or you are told to ignore us)

Please note that this questionary is for Community (Group, Forum) and not about the game itself.

We want to know what you think about the community itself. About Community manager, moderator, Forum's content.

Please note that in no moment i said anything about the game, i was talking about the community and forum alina.

and if by now you dont know what we think of the service given .... lol well it proves my point :) 

I think i have been very clear many times about the answers given here to us when problems arise, if you try to ignore or try to make it as we are not bright and we dont understand  ... i am not responsible for your actions, only mine.

and i am not the only one that brings this issues and forum day by day is more dead

hijadelafortuna T.I.A. said:

Please note that in no moment i said anything about the game, i was talking about the community and forum alina.

and if by now you dont know what we think of the service given .... lol well it proves my point :) 

I think i have been very clear many times about the answers given here to us when problems arise, if you try to ignore or try to make it as we are not bright and we dont understand  ... i am not responsible for your actions, only mine.

and i am not the only one that brings this issues and forum day by day is more dead

Hijadelafortuna, I know your feedback and nobody tries to ignore you.

Hope you filled in the form with your feedback as well so it was taken into account during the survey analyzing.

I know you're one of the most active members of Forum and your feedback will help us to improve our Community. We ask you to fill in the Form as it's much easier to gather and analyze all your concerns in this way.

Thanks!

i know its not personal, you ignore everyone, not just me :) 

A great example:  the player that asked a question a month ago in a forum/chat with you and suddenly you stop answering  and still nothing from you ... i a curious to know your answer to his situation (hope you read the previous posts too) ...

https://plarium.com/forum/en/sparta-war-of-empires/game-tutorials/105759_a-guide-for-guardians-/?post=512434

or posts in entertainments for over 8 months waiting for the winner lol

i can keep giving many many examples or not taking attention to the forum and players, but my dinner is waiting and its not my job :)

by the way, if i am one of the most active members of the forum.... the forum has a problem of activity. (personal opinion as a member of many forums online since 1998)

wow, yesterday you force everyone into a non working system in game  and no help or answers given here, and you still want to know how to improve? you better start first doing something to get some improvement........ and that is not happening here.

Well done plarium! (in case it was not obvious, it is irony)

hijadelafortuna T.I.A. said:

i know its not personal, you ignore everyone, not just me :) 

A great example:  the player that asked a question a month ago in a forum/chat with you and suddenly you stop answering  and still nothing from you ... i a curious to know your answer to his situation (hope you read the previous posts too) ...

https://plarium.com/forum/en/sparta-war-of-empires/game-tutorials/105759_a-guide-for-guardians-/?post=512434

or posts in entertainments for over 8 months waiting for the winner lol

i can keep giving many many examples or not taking attention to the forum and players, but my dinner is waiting and its not my job :)

by the way, if i am one of the most active members of the forum.... the forum has a problem of activity. (personal opinion as a member of many forums online since 1998)

Replied to the post you mentioned: https://plarium.com/forum/en/sparta-war-of-empires/game-tutorials/105759_a-guide-for-guardians-/?post=522426

Sorry for missing it.

The results of the majority of contests in the Entairtenment community are announced either on Youtube or in FB Group. Plus, some of them can last for about 1 month. But they all are closed in time.

hijadelafortuna T.I.A. said:

wow, yesterday you force everyone into a non working system in game  and no help or answers given here, and you still want to know how to improve? you better start first doing something to get some improvement........ and that is not happening here.

Well done plarium! (in case it was not obvious, it is irony)

ps, i see you still did not answer that question, of y previous link... questions made 1st september, today is 5th october .... tic toc

If you face any issues with the new engine, you're welcome to report them here: https://plarium.com/forum/en/sparta-war-of-empires/migration-to-webgl/

Support team will reply back to you.

actually i am glad you say that because everytime i have reported something  since january i have been told is my fault that plarium goes well, here and to my vip agent. ( i stil remember reporting an issue that all beta players had, and had to be proving info myself hours to mr pavel or whatever agent that day was that it had nothing to do with cache and rest of standard answer given, because he had no intention to look for the problem, till a mod sid there was a problem, he did not even look, after that 3 mionutes and it worked ) please keep in mind that not everyone has the patiente to deal all that and not everyone speaks english

there is a massive list or errors reported since january that had not been resolved till today. i am a customer, a player, i come to play not to constantly repeat things, don't you think?

support team answer is basically clean cache, clean cookies, then haar file (that by experience after several years nothing comes back, standard answer, plarium goes well, noone complains,  so its always our fault, even if all we have the same issue and only with plarium, but here it comes the wall we always meet when talking with plarium, here and in the game), then the latests everytime something goes wrong, instal and uninstall the app... unbelievable

So alina, what about if developers began to work with all the issues presented instead of basically ignoring them, and a basic suggestion, i have seem mr pavel answering in english, questions made to him in spanish and french and other languages. since the moment plarium provides a game in different languages, it has to provide a support team in that languages and never ever in a public forum you discuss game issues where enemies can take advantage of it. never ever i have seen that abomination in this kind of strategy games in 12 years

Alina Phoenix said:

The results of the majority of contests in the Entairtenment community are announced either on Youtube or in FB Group. Plus, some of them can last for about 1 month. But they all are closed in time.

Seem you miss many things as this is ffrom 1st of march and today is, let me check 6th october https://plarium.com/forum/en/sparta-war-of-empires/entertainment-community/99820_solve-a-problem-for-a-chance-at-2-000-drachmas/?post=521080 

And go again to the guardians one as there was more questions NOT answered from months ago... as coma you should read careful and all answers, not only the ones of the pest, sorry i meant the attentive customer, that had to be asking things ten times to get answers...

Hijadelafortuna, Sparta is updating regularly now and with each update, a bunch of bugs gets fixed. 

We can't fix all of them at once, unfortunately. Still, the team of WebGL developers who are working on Sparta is doing it regularly (usually, one update per month with about of dozens of tasks in bugfix part).

As for the Entertainment community, I will ask our CM responsible for contests to double-check it and close those contests that weren't closed in a timely manner.

I also forwarded to Pavel your comment on processing posts in foreign languages.

And go again to the guardians one as there was more questions NOT answered from months ago

sparta has only update things, months or years after the rest of games had it, and even comes with error (that could had been sorted before as they were in other games or fb) also most the updates is not about game performance is things to make game even more laggier and more laggier, making sometimes impossible to play properly,

you say that the team of webgl are working periodically, so now i just dont understand why most of the things not working happened since January?

you want a community? in that case treat the people to feel welcomed here, first stop ignoring things, read and understand first before jumping to us like that, you are here to HELP US not only to DEFEND the company that pays you, you are here to make both parts toguether, not to separate the more and more  as you do

hijadelafortuna T.I.A. said:

sparta has only update things, months or years after the rest of games had it, and even comes with error (that could had been sorted before as they were in other games or fb) also most the updates is not about game performance is things to make game even more laggier and more laggier, making sometimes impossible to play properly, 

Not years, but months, yes. There was a period when devs didn't add the new features to the game as they needed to move to WebGL first.

One and the same feature won't work in absolutely the same way on different platforms (and in our case, on different engines). That's why bugs that appeared on FB didn't appear on plarium.com and on vise versa. 

you say that the team of webgl are working periodically, so now i just dont understand why most of the things not working happened since January?

I say they're working regularly, not periodically. I understand you want to have all bugs to be fixed at once. Unfortunately, it's not possible.

As I said, with each update devs have a long list of bugfix and step-by-step they try to get the game working better.

alina when i say years i mean years, if not ask to previous cm , because we got upgrades a year and a half later (since april 2016 cm was saying in a few months till middle of  2018), i dont think when plarium upgraded in stormfall in 2016 and in sparta fb two months later still in early 2016 you did not do it here because weblg  because we are talking about 2016, the reasons for the delays given were others or are you saying that colleges lied in that time?

i know what i say because I was here then and i was the one asking and receiving the answers from all the diferent cm in the last 4-5 years. i don't have to hide any company interest to look well or to make them look good (something here that it is impossible). 

a doubt, i am very confused now, so you team of devs are temps? they come to work sometimes, always, part time full time regulary but not periodically? please explain  how many days in a year does plarium have devs working "regulary, not periodically"? it would explain a lot of things... 

we are not talkig about bugs, we talk about non working platforms since january! be serious please

hijadelafortuna T.I.A. said:

alina when i say years i mean years, if not ask to previous cm , because we got upgrades a year and a half later (since april 2016 cm was saying in a few months till middle of  2018), i dont think when plarium upgraded in stormfall in 2016 and in sparta fb two months later still in early 2016 you did not do it here because weblg  because we are talking about 2016, the reasons for the delays given were others or are you saying that colleges lied in that time?

i know what i say because I was here then and i was the one asking and receiving the answers from all the diferent cm in the last 4-5 years. i don't have to hide any company interest to look well or to make them look good (something here that it is impossible). 

a doubt, i am very confused now, so you team of devs are temps? they come to work sometimes, always, part time full time regulary but not periodically? please explain  how many days in a year does plarium have devs working "regulary, not periodically"? it would explain a lot of things... 

we are not talkig about bugs, we talk about non working platforms since january! be serious please

First of all, comparing different platforms and games won't work. You can't compare the timeframe of adding the new feature to Sparta FB servers or SF FB servers with adding this feature here. These are different platforms, servers and they're not updated simultaneously.

I can't tell you anything about 2016. I've been working here since April of 2017 and I tell you about this period. 

We started to move players to WebGL at the beginning of this year (2018). In a couple of months before it, we stopped adding new features to Sparta because of this migration.

a doubt, i am very confused now, so you team of devs are temps?

I don't understand where you got this message. In none of my replies, I said devs team is working periodically.

Alina Phoenix said:

I say they're working regularly, not periodically.

what does it mean exactily?

because regulary is an interesting word, it could mean habitually, normally.... etc but also often, etc and periodic, so your comment of their working schedule when you say lots of tema working in diferent areas and then you make a contradiction there.... 

anyway, devs should be working CONSTANTLY, PERMANENTLY (yes i also believe we should stress out that words) in fixing the bugs mentioned in webgl since january 2018, and please do not bring more things till we have  working plataforms for all

I am glad you recognise you are not aware of all the things and history in this forum/game, please do not hesitate to ask, those that we have been here longer so we can help you so you know all before making comments that may not be true 

what if you threat less to  the real players that come here for help or to help, and the team deals quicklier this constant fake advertising.... here even posts not dealt since 15 october... in a real community there is options to denunce things like that, so the info goes to moderators incase they miss it and belive me, they dont last 5 days, or even 5 hours!!!! THATS A REAL COMMUNITY when the team and players help eachother, NOT like here

hijadelafortuna T.I.A. said:

what if you threat less to  the real players that come here for help or to help, and the team deals quicklier this constant fake advertising.... here even posts not dealt since 15 october... in a real community there is options to denunce things like that, so the info goes to moderators incase they miss it and belive me, they dont last 5 days, or even 5 hours!!!! THATS A REAL COMMUNITY when the team and players help eachother, NOT like here

We try to keep the Forum clean of spam and delete such posts as fast as possible. 

Plus, all creators of such spamming topics get a permanent ban on Forum.