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Nearly unplayable, again

Nearly unplayable, again

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Feb 19, 2018, 11:1002/19/18
Feb 19, 2018, 11:14(edited)
542

i didn't say  good  bye .. but 

Thanks  ..have an great  Day 


and formula to close   my post ...it's nice to say thank you when you close an message ...


why i should say good bye ... when i had asked   different things on that   post ?? 



and  even it's was  saying good bye why after you read my   post ..youre guy didn't investigate if it's an lag problem or not..in youre servers 

Feb 19, 2018, 11:1202/19/18
Feb 19, 2018, 11:15(edited)
1408

Skulder said:


Bill Almorra said:


Archons,


This weekend, the problems would have been caused by the increased server load. Everything is normally in order.

The devs will do everything possible so that this situation doesn't happen next weekend.


what about some compesation to guys  for the inconveniences  ?? 

Unfortunately, there is no compensation. She is given only if all players on the servers were affected by the lags.

And as I told you on another topic, playing since the plarium app I didn't find any problems personally. I will not be able to confirm that it's thanks to her, but I suspect it.

DeletedAdmin
Feb 19, 2018, 11:2102/19/18
09/04/17
2688
Skulder said:

i didn't say  good  bye .. but 

Thanks  ..have an great  Day 


and formula to close   my post ...it's nice to say thank you when you close an message ...


why i should say good bye ... when i had asked   different things on that   post ?? 



and  even it's was  saying good bye why after you read my   post ..youre guy didn't investigate if it's an lag problem or not..in youre servers 

Have a great day can be interpreted as a goodbye, that is the way people often use the phrase. You should also keep in mind that on Thursday the issue was not reported by that many players and it can even be unrelated to the weekend situation. Regardless, devs are looking into it at the moment.
Feb 19, 2018, 15:3302/19/18
Feb 19, 2018, 15:36(edited)
542

that was the begining if u guys done something from then like investigate proper all this  maybe didn't happened ...


Like i said even if it's interpretate like an goodbye at the end of the message  ..when somebody  in the  content message

of the message describe an situation  wich can  do more incovennience to others  ..you guys   didn't check ?? 

as a professionalist    u should have ...anyhow  like usual  u guys are right ... and us not 

 Like i told   first time ..this it's my opinion ..we contact you for nothing ..only to lose more times ..and make  nerves ..

i think i prove my point 


Best regards
DeletedAdmin
Feb 19, 2018, 15:5202/19/18
09/04/17
2688
You have been a direct response to the issue you reported and your message that was sent in response is not at all clear. If I were reading it, I would have assumed that you are potentially not convinced of the answer but are not going to be pressing it further. Moreover, the matter was investigated at the time - that is why you were given a response to your ticket. Support did not have numerous complaints at the time and launching full-scale investigation over one or two players claiming lag issues is not something that can happen.
Feb 19, 2018, 22:0102/19/18
Feb 19, 2018, 22:11(edited)
542

Dimitri Molchanov said:


You have been a direct response to the issue you reported and your message that was sent in response is not at all clear. If I were reading it, I would have assumed that you are potentially not convinced of the answer but are not going to be pressing it further. Moreover, the matter was investigated at the time - that is why you were given a response to your ticket. Support did not have numerous complaints at the time and launching full-scale investigation over one or two players claiming lag issues is not something that can happen.

 you are serios ??   it's not the first time  i  had resolved in the same ticket  ..more problems then one ... and youre guys also wrote


If you have additional questions, I will answer them with pleasure!


where did he   answer my questions ?? ... it's so  hard to  say  that you are wrong ??  


p.s.  because of youre lags used  2 or 3  instant recall  boosts ..it's any chance to  get them ..or i have to make another ticket..because i will not  ? ..Also  i'm not talking about the  raids also lost because  of lags and posibilitty to finish from   three on the weekly rankings on two  ..because  you gave me the same thing   ..it' s was an posibility to finish in  the second place 

p.p.s May i ask you why you guys are being paid if not to make investigations even if one member claim a thing .. ??( for this i know i will  not get an answer just an bann but not intrested of repercursions .... ) 

DeletedAdmin
Feb 20, 2018, 08:2402/20/18
09/04/17
2688
If one player makes a claim of latency issues, spending resources on going through the servers is not viable. The player's logs/.har file (if available) are checked. In your case there was an investigation and Support found an issue with your report completely unrelated to lag.
Feb 22, 2018, 22:1002/22/18
6
it is all obfuscation.  Plarium is showing no interest in fixing anything.  Ignoring support is not a good idea, but when support ignores the problem or tries to blame things other than Plarium for the Plarium problems, what other choice is given to the customer, since it is plain that going to support accomplishes nothing?  The name of the game here is "do as little as possible to get the most money from the players", when the more profitable approach would actually be "put out a quality product that players will enjoy, and they will spend money playing it."
DeletedAdmin
Feb 23, 2018, 09:0602/23/18
09/04/17
2688
Our Support agents do their best to resolve all issues that come their way, though the sheer volume of those issues and the nature of them do not always make it possible. If you look at our Bug Reports forum you can see that Support works tirelessly to help the players to the best of their ability. Sometimes certain bugs cannot be fixed immediately, sometimes certain situations are mistaken for bugs and players are not satisfied with it regardless. It is not something new when it comes to games, but I can assure you that everyone in the company cares about player experiences and does everything in their power to improve that.
Feb 25, 2018, 16:2502/25/18
1208
as the issues, in the main, appear to have been resolved and there is a thread you can contribute lag issues to on the bug reports forum I am locking this thread, thanks for all your input on this everyone 
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