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game only loading to 95 percent

game only loading to 95 percent

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Jul 5, 2017, 07:0207/05/17
01/15/16
1

Hi,

Same problem ...

What is the solution ?

TY for a answer
Alyona KolomiitsevaCommunity Manager
Jul 5, 2017, 09:4507/05/17
Jul 5, 2017, 09:46(edited)
09/17/15
8278

Hi, guys! If you are having loading issues and your game stucks at 99%, please do the following:


Try entering the game from FireFox. If you don't succeed, install Browsec VPN extension and try again.


If it doesn't help, please send a har file to Support:https://plariumsupport.zendesk.com/hc/en-us/requests/new. Here is an instruction for different browsers: https://plariumsupport.zendesk.com/hc/en-us/articles/115000737325-How-to-create-and-send-a-har-file


Also please do the following:


Input the following command in cmd: tracert plarium.hs.llnwd.net Then make a screenshot of it.


This information is required for further investigation.

Jul 5, 2017, 12:1407/05/17
08/01/16
6

I'm having the same issue (Stop at 95%) for 2 days now , any help is highly appreciated.

Jul 5, 2017, 12:2107/05/17
08/01/16
6
Jul 5, 2017, 15:3107/05/17
3

Hello.


Same problem with chrome and firefox, on windows 7. Loading 95 to 99 %.

Mammamia!
Jul 5, 2017, 16:1307/05/17
08/01/16
6

Yes same here using Firefox with windows 7


ANY HELP...............

Jul 5, 2017, 20:0007/05/17
08/01/16
6

i installed Browsec VPN extension for firefox with no success, what to do next ...?


Jul 6, 2017, 00:0907/06/17
03/25/15
770

dedeaast said:


i installed Browsec VPN extension for firefox with no success, what to do next ...?


Try installing that extension on Google Chrome..I did and it's working for me..Good luck1


Jul 6, 2017, 04:5907/06/17
08/01/16
6

 installed Browsec VPN extension for Google Chrome and it's working now but very Slow in browser.


Thanks ROBERTSHATZ, I wish to play it on FireFox as it was fine before.

Jul 6, 2017, 08:5707/06/17
Jul 6, 2017, 08:59(edited)
3

Tried vpn extension on chrome, no success.


Firefox too, no success.


Opera is working. without vpn extension but with the last adobe flash player
Alyona KolomiitsevaCommunity Manager
Jul 6, 2017, 10:1607/06/17
Jul 6, 2017, 10:19(edited)
09/17/15
8278

dedeaast said:


Support checked your info, looks like you have some connectivity issues. Please try the following:

1) Install and turn on browsec VPN extension or use Opera in Turbo mode

2) Try another internet connection

Alyona KolomiitsevaCommunity Manager
Jul 6, 2017, 17:5607/06/17
09/17/15
8278
issues were solved. Please check the game.