Lazy response from a uncaring developer that introduces more gambling elements.
Also this game is not a RPG game and majority of RPG games do not require money to progress in the game.
And this game no longer has community chats. No longer gets updates? Forum support are slow to respond.
Very bad and greedy game developers with poor skill sets and poor work practice.
Definitely needs a gambling tag.
Loot box mechanics and pay to win features are now being banned in many countries.
Also America is looking to pass a bill that will combat these types of exploitative features in games so as to protect against children.
The mercenary packs ingame where obtaining a Grade V red mercenary is a miniscule chance to obtain is a perfect example of exploitation. To keep someone spending in order to obtain a item.