Jun 17, 2020, 12:3706/17/20
06/14/20
4
Thanks to the support - it´s solved!
Lost account, need restore access
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Jun 20, 2020, 03:0606/20/20
06/15/19
1
I also lost a fairly long running account today when my phone crashed. had to buy a new phone and I wasnt attached to FB or Plarium on the phone. now I am trying to transfer that account to this Plarium account on my desktop. I have my nickname and ID from phone account. I started a new game on new phone and created a ticket but only got the generic response. Please help! I have spent lots of time and money on the game and will continue to if issue is resolved.
Jun 21, 2020, 12:5506/21/20
06/20/20
3
I have the same issue, created a Plarium account and linked it in game and it started me over. Lost all progress, money and time spent. Gems spent to open a dungeon early. Nothing but the automated reply on the ticket I submitted.
Jun 22, 2020, 01:4506/22/20
06/20/20
3
It has been a day and a half and still no reply from support.
Jun 22, 2020, 04:0306/22/20
06/22/20
1
Perdi minha conta vinculei ela como Facebook e ela reiniciou sozinha eu já tinha feio uma compra via Google play meu nome estava japa tattoo
CÓDIGO DA TRANSAÇÃO
GPA.3372-5493-8588-41779
Jun 22, 2020, 13:5706/22/20
Jun 23, 2020, 11:40(edited)
06/20/20
3
Update: Still only received a canned reply from tech support regurgitating the same crap the automated message said to do. I have been tech support, I know it is not difficult to actually read the ticket and fix a KNOWN issue. Based on other posts this is clearly a common issue and they should have tools to quickly resolve the issue.
New update: Julia reached out. I am hopeful this may be resolved this morning. Fingers crossed.
New update: 3 hours later and still no response. Starting to lose confidence in the process.
Update 4: Case with support open for over 2 days. Over 5 hours without a response. Are there so many things broken right now that they can't help us? Or is the support for all of these products so minimal that they can't handle the workload.
Moderator: Any idea why they are so slow to fix a known issue?
Update 5: Julia still has not replied, 8 hours after the initial reply. I have to assume Julia has gone home and this company doesn't give two shits about paying customers.
Final update: A friendly moderator pinged support and they resolved the issue this morning.
