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You were banned.

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Feb 13, 2020, 10:5002/13/20
12/06/19
1
Same. Hopefully get it fixed soon. If not, I just lost money on a game and I wont play it again
Feb 13, 2020, 10:5802/13/20
05/24/19
5
Got the same problem. I put a lot money in this game
Feb 13, 2020, 12:0002/13/20
01/19/20
4

*not being able to go for more rewards in arena event


*missing out on MANY hours on my raid card


*loosing items in mail that I cannot claim (they will expire)


*couldn't claim level 1 on the new battleplan system because I can't login


*not being able to fight clan boss which means missed rewards.


*gem mine full so I can't claim what I have ergo losing gems.

Feb 13, 2020, 17:5402/13/20
09/28/19
5

I am also banned and sent in a support ticket and an email to raid.support@plarium,com as I was told.   Still banned after 5 hours.  Any idea when it will be lifted?


Thank you
Feb 13, 2020, 17:5702/13/20
01/19/20
4

Boo said:


I am also banned and sent in a support ticket and an email to raid.support@plarium,com as I was told.   Still banned after 5 hours.  Any idea when it will be lifted?


Thank you


I wouldn't have high hopes... a lot of us have been banned for over 24 hours now and no response.

Also they usually leave office in the afternoon so if you're lucky they MIGHT do something to help you tomorrow otherwise next week :) or in 2 weeks... or 3 weeks... or soon.
Feb 13, 2020, 21:5902/13/20
05/24/19
5
My account is deblocked... but... Battlepass is gone, goldpass is gone... the account is in a pre-update state. All my archivements are gone. WTF. 
Feb 13, 2020, 22:0102/13/20
09/19/19
4
I can access the game again. They gave me a sacred and 10M silver, so that's not terrible.
Feb 13, 2020, 23:1202/13/20
12/05/19
1

I’m finally unbanned and am missing shards and no gold pass too. The compensation is stupid and ridiculous. 1 shard, 10 mil silver, 2 crappy 3 star champs (farmable champs btw), and 5 1* champs. That garbage doesn’t even cover the price of the gold pass (which i bet they want us to buy again) or the 100 or so artifacts and shards from farming for the dragon event.  

Fix this plarium or I’m done with this BS
Feb 13, 2020, 23:2002/13/20
05/13/19
923

Try to relog, the game has been experiencing issues after the update.