Can't login after patch

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Can't login after patch

Feb 12, 2020, 18:0602/12/20

11/04/19

Can't login after patch

With the new patch I was prompted to update the app on my phone. I did so, and then was thrown into the tutorials for a new account >_<. The game does not require one to connect accounts to your plarium I'd, and so I never did on my main account. Now I can't get back in and support is down. Please help.

Comments

1 2

noloses149

Feb 12, 2020, 20:1002/12/20

05/13/19

923

IShouldntBeOn said:

With the new patch I was prompted to update the app on my phone. I did so, and then was thrown into the tutorials for a new account >_<. The game does not require one to connect accounts to your plarium I'd, and so I never did on my main account. Now I can't get back in and support is down. Please help.

Did you have your account linked to plarium or facebook?

qaz123mtr86

Feb 12, 2020, 20:1802/12/20

11/04/19

short25ny

Feb 12, 2020, 20:2302/12/20

01/22/20

I to have the same issue I have ss of guild and character

ReyInfernuz

Feb 12, 2020, 21:3002/12/20

02/12/20

I've the same issue, can't log with my account

Azahra

Feb 12, 2020, 22:0102/12/20

02/04/20

I had been unable to log in after patch and now my account is banned for 24 hours.

Imotekh

Feb 12, 2020, 22:1502/12/20

12/11/19

My account is also saying it was banned due to technical issues. I didn't violate the terms of service so this needs to be overturned.

Deleted

Feb 12, 2020, 23:0502/12/20

Account unable to log in... It was connected to Facebook and after the patch it out me in the tutorial and would not connect to Facebook account saying this account is already linked to another account

qaz123mtr86

Feb 13, 2020, 03:3102/13/20

11/04/19

How long is this going to take to resolve? I finally was able to put in a support ticket not long after my original post and I've yet to get anything other than a pre-generated message. The account name is ISHOULDNTBEON.

georgecrossett

Feb 13, 2020, 04:3202/13/20

02/13/20

I’m having the exact same issue.... I changed my avatar to the frozen banshee one and upon changing it I was forced back to the tutorial and my old account was gone. When I tried to log in with Facebook it said “ this account is already linked with Facebook “ or words to that affect. This needs to be resolved ASAP as my account which I’ve spent money and a lot of time on has disappeared. Unacceptable.

qaz123mtr86

Feb 13, 2020, 16:5902/13/20

11/04/19

Why are we not getting helped? My support ticket has only gotten me 2 pre-generated messages about faqs type problems. I need a response from a live person.

ReyInfernuz

Feb 13, 2020, 22:3602/13/20

02/12/20

I send a private msg to moderator Noloses and didnt respond, they'r not helping

mckaiserdragon

Feb 14, 2020, 02:3802/14/20

02/14/20

if u do not link your account to something, it will be deleted when uninstalled or a glitch happens that starts you over. this will happen with any phone game online.

robertfenwick

Feb 14, 2020, 02:4402/14/20

10/23/19

I can’t log in to the game since yesterday. It won’t let me contact support. What is happening?

sawyerpeter46

Feb 14, 2020, 03:3402/14/20

05/24/19

I am having the same problem I clicked on the update yesterday I was then told I couldn’t log in due to technical errors after trying again I was told I was banned till the 13 th of this month after trying again I get a new acc and I get told my when I try to log in that my e-mail is being used already I linked my acc to plaruim and have use online transactions any chance I can get my game back as I have put a lot of effort into it

qaz123mtr86

Feb 14, 2020, 04:4102/14/20

11/04/19

@MCKAISERDRAGON well then they should make it mandatory to link one's account. I also didn't run into this problem last patch.

jb900808

Feb 14, 2020, 05:0002/14/20

02/14/20

Having the same issue after update, just went to check my avatar cuz I just bought the season pass... game booted me to the tutorial screen at the beginning of the game, my account is linked to my Facebook... but it just keep saying thugs Facebook account is tied to another raid account!! How do I get back to my old account!!

Sezzy

Feb 14, 2020, 05:1702/14/20

02/15/19

2725

Pls contact with our support in game.

Thank you

wise dude

Feb 14, 2020, 05:3502/14/20

Feb 14, 2020, 05:37(edited)

05/12/19

@sezzy Really? I'm game support? Hasn't worked for two days. Support ticket entered , as many others have stated above. No response. Please help!

NothingTypical

Feb 14, 2020, 18:3702/14/20

12/02/19

Yeah all in game support says it's to try it on another device, which I don't have, use a VPN, which I don't have, or play on PC but I only have Macs and they won't even answer to tell me as to how to do that. Worst support ever.

Eric

Feb 14, 2020, 18:5302/14/20

Feb 14, 2020, 18:54(edited)

01/22/20

Got kicked out of the game over an hour ago and now I can't login on PC or my phone. So much for playing at lunch.

Edit: Wow, just have to complain I guess, cuz I'm now back in the game.

1 2

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Please help.","createdDate":"1581530760000","folderId":"680","id":"187691","authorId":"8859356","authorRegistered":"1572841623757","authorName":"qaz123mtr86","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/12.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"1719","commentsCount":"30","likesCount":"2","authorCommentsCount":"8","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/raid-shadow-legends/680_account-issues/187691_can-t-login-after-patch/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"2"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/8496781/","commentUrl":"/en/comment/topic_747859/"},"strings":{"userRole":"","userId":"8496781","contentDraftJs":"","contentHtml":"<div class=\"user-name\">IShouldntBeOn said:</div><br><blockquote>With the new patch I was prompted to update the app on my phone. I did so, and then was thrown into the tutorials for a new account >_<. The game does not require one to connect accounts to your plarium I'd, and so I never did on my main account. Now I can't get back in and support is down. Please help.</blockquote>Did you have your account linked to plarium or facebook?","userRegistered":"1557734527113","userCommentsCount":"923","userName":"noloses149","createdDate":"1581538220023","editedDate":"0","id":"747859","entityId":"187691","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1480.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"747859","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8859356/","commentUrl":"/en/comment/topic_747864/"},"strings":{"userRole":"","userId":"8859356","contentDraftJs":"","contentHtml":"No","userRegistered":"1572841623757","userCommentsCount":"8","userName":"qaz123mtr86","createdDate":"1581538733857","editedDate":"0","id":"747864","entityId":"187691","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"747864","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9169514/","commentUrl":"/en/comment/topic_747868/"},"strings":{"userRole":"","userId":"9169514","contentDraftJs":"","contentHtml":"I to have the same issue I have ss of guild and character","userRegistered":"1579653614917","userCommentsCount":"1","userName":"short25ny","createdDate":"1581539023520","editedDate":"0","id":"747868","entityId":"187691","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/7.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"747868","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9169669/","commentUrl":"/en/comment/topic_747937/"},"strings":{"userRole":"","userId":"9169669","contentDraftJs":"","contentHtml":"I've the same issue, can't log with my account","userRegistered":"1581542893810","userCommentsCount":"5","userName":"ReyInfernuz","createdDate":"1581543057557","editedDate":"0","id":"747937","entityId":"187691","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/old/forum/avatars/DefaultLogo180x180.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"747937","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9144208/","commentUrl":"/en/comment/topic_747955/"},"strings":{"userRole":"","userId":"9144208","contentDraftJs":"","contentHtml":"I had been unable to log in after patch and now my account is banned for 24 hours. ","userRegistered":"1580819278410","userCommentsCount":"4","userName":"Azahra","createdDate":"1581544889620","editedDate":"0","id":"747955","entityId":"187691","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/1.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"747955","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9169781/","commentUrl":"/en/comment/topic_747965/"},"strings":{"userRole":"","userId":"9169781","contentDraftJs":"","contentHtml":"My account is also saying it was banned due to technical issues. I didn't violate the terms of service so this needs to be overturned. ","userRegistered":"1576039046043","userCommentsCount":"4","userName":"Imotekh","createdDate":"1581545702820","editedDate":"0","id":"747965","entityId":"187691","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/27.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"747965","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9152606/","commentUrl":"/en/comment/topic_748000/"},"strings":{"userRole":"","userId":"9152606","contentDraftJs":"","contentHtml":"Account unable to log in... It was connected to Facebook and after the patch it out me in the tutorial and would not connect to Facebook account saying this account is already linked to another account","userRegistered":"","userCommentsCount":"2","userName":"Deleted","createdDate":"1581548729810","editedDate":"0","id":"748000","entityId":"187691","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"748000","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8859356/","commentUrl":"/en/comment/topic_748135/"},"strings":{"userRole":"","userId":"8859356","contentDraftJs":"","contentHtml":"<p>How long is this going to take to resolve? I finally was able to put in a support ticket not long after my original post and I've yet to get anything other than a pre-generated message. The account name is ISHOULDNTBEON.</p>","userRegistered":"1572841623757","userCommentsCount":"8","userName":"qaz123mtr86","createdDate":"1581564696537","editedDate":"0","id":"748135","entityId":"187691","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"748135","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9170267/","commentUrl":"/en/comment/topic_748168/"},"strings":{"userRole":"","userId":"9170267","contentDraftJs":"","contentHtml":"I’m having the exact same issue.... I changed my avatar to the frozen banshee one and upon changing it I was forced back to the tutorial and my old account was gone. When I tried to log in with Facebook it said “ this account is already linked with Facebook “ or words to that affect. This needs to be resolved ASAP as my account which I’ve spent money and a lot of time on has disappeared. Unacceptable. ","userRegistered":"1581568211850","userCommentsCount":"3","userName":"georgecrossett","createdDate":"1581568361333","editedDate":"0","id":"748168","entityId":"187691","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/17.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"748168","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8859356/","commentUrl":"/en/comment/topic_748636/"},"strings":{"userRole":"","userId":"8859356","contentDraftJs":"","contentHtml":"Why are we not getting helped? My support ticket has only gotten me 2 pre-generated messages about faqs type problems. I need a response from a live person.","userRegistered":"1572841623757","userCommentsCount":"8","userName":"qaz123mtr86","createdDate":"1581613144960","editedDate":"0","id":"748636","entityId":"187691","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"748636","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9169669/","commentUrl":"/en/comment/topic_748869/"},"strings":{"userRole":"","userId":"9169669","contentDraftJs":"","contentHtml":"I send a private msg to moderator Noloses and didnt respond, they'r not helping","userRegistered":"1581542893810","userCommentsCount":"5","userName":"ReyInfernuz","createdDate":"1581633406353","editedDate":"0","id":"748869","entityId":"187691","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/old/forum/avatars/DefaultLogo180x180.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"748869","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9172757/","commentUrl":"/en/comment/topic_749015/"},"strings":{"userRole":"","userId":"9172757","contentDraftJs":"","contentHtml":"if u do not link your account to something, it will be deleted when uninstalled or a glitch happens that starts you over. this will happen with any phone game online.","userRegistered":"1581645917507","userCommentsCount":"3","userName":"mckaiserdragon","createdDate":"1581647916267","editedDate":"0","id":"749015","entityId":"187691","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/nords/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749015","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9070608/","commentUrl":"/en/comment/topic_749018/"},"strings":{"userRole":"","userId":"9070608","contentDraftJs":"","contentHtml":"<p>I can’t log in to the game since yesterday. It won’t let me contact support. What is happening?</p><br>","userRegistered":"1571870135470","userCommentsCount":"1","userName":"robertfenwick","createdDate":"1581648291170","editedDate":"0","id":"749018","entityId":"187691","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/24.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749018","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8516802/","commentUrl":"/en/comment/topic_749047/"},"strings":{"userRole":"","userId":"8516802","contentDraftJs":"","contentHtml":"I am having the same problem I clicked on the update yesterday I was then told I couldn’t log in due to technical errors after trying again I was told I was banned till the 13 th of this month after trying again I get a new acc and I get told my when I try to log in that my e-mail is being used already I linked my acc to plaruim and have use online transactions any chance I can get my game back as I have put a lot of effort into it ","userRegistered":"1558714072347","userCommentsCount":"2","userName":"sawyerpeter46","createdDate":"1581651291183","editedDate":"0","id":"749047","entityId":"187691","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749047","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8859356/","commentUrl":"/en/comment/topic_749078/"},"strings":{"userRole":"","userId":"8859356","contentDraftJs":"","contentHtml":"@MCKAISERDRAGON well then they should make it mandatory to link one's account. I also didn't run into this problem last patch.","userRegistered":"1572841623757","userCommentsCount":"8","userName":"qaz123mtr86","createdDate":"1581655309350","editedDate":"0","id":"749078","entityId":"187691","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749078","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9172884/","commentUrl":"/en/comment/topic_749084/"},"strings":{"userRole":"","userId":"9172884","contentDraftJs":"","contentHtml":"Having the same issue after update, just went to check my avatar cuz I just bought the season pass... game booted me to the tutorial screen at the beginning of the game, my account is linked to my Facebook... but it just keep saying thugs Facebook account is tied to another raid account!! How do I get back to my old account!! ","userRegistered":"1581655958173","userCommentsCount":"1","userName":"jb900808","createdDate":"1581656411027","editedDate":"0","id":"749084","entityId":"187691","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/15.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749084","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/topic_749089/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>Hi</p><p>Pls contact with our support in game.</p>Thank you <br>","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1581657425933","editedDate":"0","id":"749089","entityId":"187691","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749089","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8201062/","commentUrl":"/en/comment/topic_749101/"},"strings":{"userRole":"","userId":"8201062","contentDraftJs":"","contentHtml":"@sezzy Really? I'm game support? Hasn't worked for two days. Support ticket entered , as many others have stated above. No response. Please help!","userRegistered":"1557628015157","userCommentsCount":"8","userName":"wise dude","createdDate":"1581658550653","editedDate":"1581658651287","id":"749101","entityId":"187691","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/710.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"749101","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8938681/","commentUrl":"/en/comment/topic_749619/"},"strings":{"userRole":"","userId":"8938681","contentDraftJs":"","contentHtml":"Yeah all in game support says it's to try it on another device, which I don't have, use a VPN, which I don't have, or play on PC but I only have Macs and they won't even answer to tell me as to how to do that. Worst support ever. ","userRegistered":"1575314227717","userCommentsCount":"11","userName":"NothingTypical","createdDate":"1581705455337","editedDate":"0","id":"749619","entityId":"187691","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_203.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749619","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9084195/","commentUrl":"/en/comment/topic_749652/"},"strings":{"userRole":"","userId":"9084195","contentDraftJs":"","contentHtml":"<p>Got kicked out of the game over an hour ago and now I can't login on PC or my phone. So much for playing at lunch.</p><br><p>Edit: Wow, just have to complain I guess, cuz I'm now back in the game.</p><br>","userRegistered":"1579710483823","userCommentsCount":"6","userName":"Eric","createdDate":"1581706388697","editedDate":"1581706469343","id":"749652","entityId":"187691","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1480.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"749652","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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I didn't violate the terms of service so this needs to be overturned. ","userRegistered":"1576039046043","userCommentsCount":"4","userName":"Imotekh","createdDate":"1581545702820","editedDate":"0","id":"747965","entityId":"187691","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/27.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"747965","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9152606/","commentUrl":"/en/comment/topic_748000/"},"strings":{"userRole":"","userId":"9152606","contentDraftJs":"","contentHtml":"Account unable to log in... It was connected to Facebook and after the patch it out me in the tutorial and would not connect to Facebook account saying this account is already linked to another account","userRegistered":"","userCommentsCount":"2","userName":"Deleted","createdDate":"1581548729810","editedDate":"0","id":"748000","entityId":"187691","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"748000","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8859356/","commentUrl":"/en/comment/topic_748135/"},"strings":{"userRole":"","userId":"8859356","contentDraftJs":"","contentHtml":"<p>How long is this going to take to resolve? I finally was able to put in a support ticket not long after my original post and I've yet to get anything other than a pre-generated message. The account name is ISHOULDNTBEON.</p>","userRegistered":"1572841623757","userCommentsCount":"8","userName":"qaz123mtr86","createdDate":"1581564696537","editedDate":"0","id":"748135","entityId":"187691","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"748135","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9170267/","commentUrl":"/en/comment/topic_748168/"},"strings":{"userRole":"","userId":"9170267","contentDraftJs":"","contentHtml":"I’m having the exact same issue.... I changed my avatar to the frozen banshee one and upon changing it I was forced back to the tutorial and my old account was gone. When I tried to log in with Facebook it said “ this account is already linked with Facebook “ or words to that affect. This needs to be resolved ASAP as my account which I’ve spent money and a lot of time on has disappeared. Unacceptable. ","userRegistered":"1581568211850","userCommentsCount":"3","userName":"georgecrossett","createdDate":"1581568361333","editedDate":"0","id":"748168","entityId":"187691","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/17.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"748168","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8859356/","commentUrl":"/en/comment/topic_748636/"},"strings":{"userRole":"","userId":"8859356","contentDraftJs":"","contentHtml":"Why are we not getting helped? My support ticket has only gotten me 2 pre-generated messages about faqs type problems. I need a response from a live person.","userRegistered":"1572841623757","userCommentsCount":"8","userName":"qaz123mtr86","createdDate":"1581613144960","editedDate":"0","id":"748636","entityId":"187691","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"748636","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9169669/","commentUrl":"/en/comment/topic_748869/"},"strings":{"userRole":"","userId":"9169669","contentDraftJs":"","contentHtml":"I send a private msg to moderator Noloses and didnt respond, they'r not helping","userRegistered":"1581542893810","userCommentsCount":"5","userName":"ReyInfernuz","createdDate":"1581633406353","editedDate":"0","id":"748869","entityId":"187691","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/old/forum/avatars/DefaultLogo180x180.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"748869","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9172757/","commentUrl":"/en/comment/topic_749015/"},"strings":{"userRole":"","userId":"9172757","contentDraftJs":"","contentHtml":"if u do not link your account to something, it will be deleted when uninstalled or a glitch happens that starts you over. this will happen with any phone game online.","userRegistered":"1581645917507","userCommentsCount":"3","userName":"mckaiserdragon","createdDate":"1581647916267","editedDate":"0","id":"749015","entityId":"187691","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/nords/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749015","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9070608/","commentUrl":"/en/comment/topic_749018/"},"strings":{"userRole":"","userId":"9070608","contentDraftJs":"","contentHtml":"<p>I can’t log in to the game since yesterday. It won’t let me contact support. What is happening?</p><br>","userRegistered":"1571870135470","userCommentsCount":"1","userName":"robertfenwick","createdDate":"1581648291170","editedDate":"0","id":"749018","entityId":"187691","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/24.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749018","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8516802/","commentUrl":"/en/comment/topic_749047/"},"strings":{"userRole":"","userId":"8516802","contentDraftJs":"","contentHtml":"I am having the same problem I clicked on the update yesterday I was then told I couldn’t log in due to technical errors after trying again I was told I was banned till the 13 th of this month after trying again I get a new acc and I get told my when I try to log in that my e-mail is being used already I linked my acc to plaruim and have use online transactions any chance I can get my game back as I have put a lot of effort into it ","userRegistered":"1558714072347","userCommentsCount":"2","userName":"sawyerpeter46","createdDate":"1581651291183","editedDate":"0","id":"749047","entityId":"187691","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749047","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8859356/","commentUrl":"/en/comment/topic_749078/"},"strings":{"userRole":"","userId":"8859356","contentDraftJs":"","contentHtml":"@MCKAISERDRAGON well then they should make it mandatory to link one's account. I also didn't run into this problem last patch.","userRegistered":"1572841623757","userCommentsCount":"8","userName":"qaz123mtr86","createdDate":"1581655309350","editedDate":"0","id":"749078","entityId":"187691","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749078","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9172884/","commentUrl":"/en/comment/topic_749084/"},"strings":{"userRole":"","userId":"9172884","contentDraftJs":"","contentHtml":"Having the same issue after update, just went to check my avatar cuz I just bought the season pass... game booted me to the tutorial screen at the beginning of the game, my account is linked to my Facebook... but it just keep saying thugs Facebook account is tied to another raid account!! How do I get back to my old account!! ","userRegistered":"1581655958173","userCommentsCount":"1","userName":"jb900808","createdDate":"1581656411027","editedDate":"0","id":"749084","entityId":"187691","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/15.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749084","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/topic_749089/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>Hi</p><p>Pls contact with our support in game.</p>Thank you <br>","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1581657425933","editedDate":"0","id":"749089","entityId":"187691","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749089","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8201062/","commentUrl":"/en/comment/topic_749101/"},"strings":{"userRole":"","userId":"8201062","contentDraftJs":"","contentHtml":"@sezzy Really? I'm game support? Hasn't worked for two days. Support ticket entered , as many others have stated above. No response. Please help!","userRegistered":"1557628015157","userCommentsCount":"8","userName":"wise dude","createdDate":"1581658550653","editedDate":"1581658651287","id":"749101","entityId":"187691","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/710.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"749101","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8938681/","commentUrl":"/en/comment/topic_749619/"},"strings":{"userRole":"","userId":"8938681","contentDraftJs":"","contentHtml":"Yeah all in game support says it's to try it on another device, which I don't have, use a VPN, which I don't have, or play on PC but I only have Macs and they won't even answer to tell me as to how to do that. Worst support ever. ","userRegistered":"1575314227717","userCommentsCount":"11","userName":"NothingTypical","createdDate":"1581705455337","editedDate":"0","id":"749619","entityId":"187691","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_203.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749619","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9084195/","commentUrl":"/en/comment/topic_749652/"},"strings":{"userRole":"","userId":"9084195","contentDraftJs":"","contentHtml":"<p>Got kicked out of the game over an hour ago and now I can't login on PC or my phone. So much for playing at lunch.</p><br><p>Edit: Wow, just have to complain I guess, cuz I'm now back in the game.</p><br>","userRegistered":"1579710483823","userCommentsCount":"6","userName":"Eric","createdDate":"1581706388697","editedDate":"1581706469343","id":"749652","entityId":"187691","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1480.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"749652","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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