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Linked to facebook but lost my progress

Linked to facebook but lost my progress

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May 21, 2020, 16:2205/21/20
05/21/20
1
This is rediculous. Same as all you, I lost everything after logging into my Facebook. After playing this game constantly for two weeks and spending $17 I decided to finally sign in to Facebook to SECURE my game file...but instead it only deleted everything. I submitted an in-game ticket but if this isn't fixed within 24 hours I'm 100% uninstalling due to poor customer service because I've read all your posts and it seems that most of you even after multiple tickets aren't getting this resolved. 
May 25, 2020, 16:4305/25/20
05/25/20
1

This just happened to me , my account was near level 40 and I spent almost 200 dollars on this account and then saw that I could link it to Facebook and when I did started the game all over back to the tutorial, I have created multiple tickets and still no response from the games support team all I got was the generic copy and past email, I’m kinda bummed out because I really liked this game 


My username was : XxDrLunchboxX 
May 28, 2020, 17:5705/28/20
05/28/20
2
I accidentally did this but I fixed it. I cleared game cache, uninstalled reinstalled also disabled Facebook. Got my progress back
May 28, 2020, 17:5805/28/20
05/28/20
2
Kept the data though dont clear data
Feb 16, 2021, 00:3302/16/21
02/15/21
1

This happened too me today is there anyway to fix this?

Feb 27, 2021, 14:0602/27/21
02/27/21
1

i played for olmost 2 years on my mobile with a facebook account then i connected to my pc using my fb account , my account resetes on pc but stil on my mobile the account is fine. 

Mar 11, 2021, 21:2003/11/21
03/08/21
1

you dident lose your account you accedently made a new one with your facebook account.


Mar 15, 2021, 07:3803/15/21
Mar 15, 2021, 07:38(edited)
03/14/21
1

This happened also to me, wanted to complete the achievement and now game starts with the tutorial.

How is this possible, seems to be a huge issue,

i have spend some money and now  want my progress back, i did not use a plarium/facebook acccount,

so i cannot restore it that way, im on Android, sent out a ticket yesterday but only got a automatically

created answer with the known (not working) answers...

Mar 23, 2021, 15:4003/23/21
03/23/21
1

This is fucking stupid. Same thing happened to me.

Have a year and several hundred bucks invested in the game. Played every day.

The game crashed on my mobile. Didn´t want to reinstall it in case the account would disappear.

Downloaded plarium play and logged in with my Facebook.

When i started the game the tutorial started.

Not a single warning anywhere. Not ONE. 

Sent a message to Plarium. Got an auto generated supply that didn´t answer my question att all.


I guess the account is gone.. Really fucking bad Plarium..