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Purchase not received!!!

Purchase not received!!!

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Dec 12, 2019, 22:3512/12/19
05/13/19
923
olalingehed said:

I did not receive my pack bought today at 19.17 gmt+1, google sent me my receipt and the money are gone! 

Hello, PM me your in game id in this format UMXXXXX|XXXXXX and a link to this post and i will see what i can find out.
Dec 15, 2019, 13:3212/15/19
12/01/19
1

Hi there I bought the ancient shard pack for 4.99 but didn't receive it the game froze and I had to restart it. It was 5 shards and 200000 silver.

Dec 18, 2019, 21:1912/18/19
12/05/19
2
I purchased a 10$ pack it charged but said payment unsecussful but I was charged on my google account...
Dec 18, 2019, 21:2412/18/19
12/05/19
2
It's still in my shop too buy and when I click buy it says I already own the item because I do so help please.
Dec 18, 2019, 22:2412/18/19
05/13/19
923
darrenkeith9469 said:

I purchased a 10$ pack it charged but said payment unsecussful but I was charged on my google account...
Hello, Post a screenshot of the purchase and your in game id.
Dec 19, 2019, 04:5012/19/19
12/19/19
1

I just purchased the rookie package for .99cent and did not receive my items I realized it when I went to click the blue shard and I hit summon and it charged me the price in silver so I wasted the money and the silver, I'd would like my silver back and the items i paid for. Someone please help me out on how to speak to someone about this issue. I have the purchase receipt.

Dec 20, 2019, 00:4712/20/19
09/15/19
1
Have not received full purchase.  Missing void shards.