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Purchase not received!!!

Purchase not received!!!

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Dec 7, 2019, 09:4512/07/19
12/05/19
1

Purchase not received!!!

I just bought Bonus  Offer Pack for 1,490 Php ( 5 Ancient shard, 1 sacred shard, 3 void shard , 1,000 energy and 800 diamond). Please i need it before the sacred shar event ends.


ID: um30277024 | 29749978

Server: Production1

Views
1k
Comments
27
Comments
Dec 7, 2019, 09:5912/07/19
12/05/19
1
Problem solve. I just got my items. Thank you
Dec 7, 2019, 11:4912/07/19
02/15/19
2725
hubahibpaulo said:

Problem solve. I just got my items. Thank you
Great
Dec 7, 2019, 23:5912/07/19
09/15/19
1
Me han baneado hasta el 6 de 2020 por un pedir un rembolso de una compra que no me llegó encima me quejo i solo me responden robots es una vergüenza con el dinero que me gastado en el juego más de 800 euros no me responda nadie nadie haga nada y me tenga que comer un baneo de 7 meses así esté juego no durará nada es penoso
Dec 8, 2019, 00:4812/08/19
05/13/19
923

kikeparanoya000 said:


Me han baneado hasta el 6 de 2020 por un pedir un rembolso de una compra que no me llegó encima me quejo i solo me responden robots es una vergüenza con el dinero que me gastado en el juego más de 800 euros no me responda nadie nadie haga nada y me tenga que comer un baneo de 7 meses así esté juego no durará nada es penoso

Proporcione su identificación en el juego y un enlace a su publicación y veré si puedo ayudarlo. Haz clic en tu foto de perfil en el juego y ve a información, dame el número que se parece a este UMXXXXXX | XXXXXX y veré qué puedo hacer.

Dec 8, 2019, 01:3512/08/19
12/08/19
3

I also purchased pack and didn't receive any thing.


Dec 8, 2019, 01:4112/08/19
12/08/19
3
I received it, thanksjamesweldonhamilton1 said:

I also purchased pack and didn't receive any thing.



Dec 8, 2019, 09:0212/08/19
02/15/19
2725
jamesweldonhamilton1 said:

I received it, thanksjamesweldonhamilton1 said:

I also purchased pack and didn't receive any thing.



Great. 
Dec 9, 2019, 21:2812/09/19
11/24/19
2

I purchased a pack too and did'nt received it. What can I do ?

Dec 9, 2019, 23:0712/09/19
12/09/19
1

I purchased the 80000 silver for 40 gems and I did not receive it!! 


My accociated email is [email protected]
Dec 10, 2019, 07:2812/10/19
02/15/19
2725

Omar said:


I purchased the 80000 silver for 40 gems and I did not receive it!! 


My accociated email is [email protected]

Hi

Did you got your stuffs ? If not please open a ticket to our support .

Thank you
Dec 10, 2019, 13:1912/10/19
Dec 10, 2019, 15:19(edited)
09/09/19
1

Hello there. I have made some purchases but not received items yet. Also Opened a ticket but did not get any answer. How long does it take to get a reply? Are you able to help me? 


Edit: Btw when i look into my bank account, it says i bought 3 small packs with 1 purchase and charged me with 37.29 euros including taxes plus 121 euro purchase which i dont know how it happened. But %100 i did not received any items.
Dec 10, 2019, 17:0512/10/19
10/08/19
2

I have just buy a Special Progress pack but I dont receive my Item ( 3 enegy bottle, 1000 enegy and 350 gém). Plz check it. My id um23831025/ 23426831

Dec 10, 2019, 17:1012/10/19
05/13/19
923
anhlethe5887 said:

I have just buy a Special Progress pack but I dont receive my Item ( 3 enegy bottle, 1000 enegy and 350 gém). Plz check it. My id um23831025/ 23426831

I am checking on your issue. PM me and i will respond once i hear back.
Dec 11, 2019, 15:0512/11/19
10/08/19
2
Thank you! I have just received my items from this Pack
Dec 11, 2019, 15:2412/11/19
05/13/19
923
You are welcome
Dec 11, 2019, 23:1712/11/19
Dec 11, 2019, 23:19(edited)
06/22/16
1

I've bought a pack and some bug occurred, didn't recieved it

Pls solve the problems

My id: um11412834 | 11244544

Dec 12, 2019, 10:2612/12/19
07/28/19
1

Hello,


I have opened multiple tickets with support, but have gotten nothing but automated responses. I purchased a bonus pack on 12/7 before the event ended and never received my items. Here it is now 4 days later and I still have not received them, this is a bit absurd.


The tIckets are 1355260 and 1345287, please escalate this! A screenshot of the transaction clearing is in the ticket.


Thank you

Dec 12, 2019, 11:5212/12/19
02/15/19
2725

JamieShreds said:


Hello,


I have opened multiple tickets with support, but have gotten nothing but automated responses. I purchased a bonus pack on 12/7 before the event ended and never received my items. Here it is now 4 days later and I still have not received them, this is a bit absurd.


The tIckets are 1355260 and 1345287, please escalate this! A screenshot of the transaction clearing is in the ticket.


Thank you

Hi

Please pm me your in game id and this forum link will ask.

Thank you
Dec 12, 2019, 19:4712/12/19
11/16/19
1

I did not receive my pack bought today at 19.17 gmt+1, google sent me my receipt and the money are gone!