Hello guys! Sorry for not replying sooner. Please contact our support team via the game or at [email protected]. We will check the issues that you have raised and help you. What I would like to mention here is that, whenever you have payments problems or questions, it is always better to get in touch with the game representatives first, rather than initiate charge-backs, since this may result in undesirable consequences. Thank you in advance.

Hi!

Thank you for the patience.

The thing is that the way App Store sends notifications to us does not always match with the way we receive them. That is why your Pass payment from April 26 was not reflected in our database. Unfortunately, we cannot affect this issue, as the reason is on the side of the App Store.

Thus, I recommend that you try doing the following:

1. Go to the Settings of your device – General – Restrictions – check if the In-App purchases are ON.

2. Confirm your Apple ID in your device's Settings menu:

- Close the game.

- Log out from the AppStore (device Settings -> iTunes & AppStore).

- Launch the game and check if the Pass has been extended for the next month.

3. Reinstall the game and then check if the Pass has been extended (just make sure to save your progress before reinstalling).

In case these steps do not help, I suggest contacting App Store and asking them for the refund of your April Pass payment. As I have said, unfortunately, we cannot resolve the issue from our side.

I appreciate your understanding.

Regards,

Irina

Customer Support Team

Cirilla said:

Hello guys! Sorry for not replying sooner. Please contact our support team via the game or at [email protected]. We will check the issues that you have raised and help you. What I would like to mention here is that, whenever you have payments problems or questions, it is always better to get in touch with the game representatives first, rather than initiate charge-backs, since this may result in undesirable consequences. Thank you in advance.

Hey.

How can you be so sure that i wont be ignored at this point? I was waiting like umm near 2 weeks for reply on my issue and i was having 2nd toughs that im just being ignored or even worse, ive been maybe blocked out.

Anyway ive sent out also refund request (ticket 760511) because ive been waiting for 2 months to get my refund and im having like decisions and suggestions to take this thing to court and also forcely make you pay back via my bank, its a fraud. Thats what my lawyer and my bank told me, after ignoring me for weeks and weeks.

I'd like to request a refund of all of my digital purchases made in game. The game and purchases don't meet my expectations. I don't have more than 1 Month playing time. This is the only place I could ask to ask for my refund. Please help. 

nsieling2004 said:

I'd like to request a refund of all of my digital purchases made in game. The game and purchases don't meet my expectations. I don't have more than 1 Month playing time. This is the only place I could ask to ask for my refund. Please help. 

Hi

Please contact with our support via this email [email protected].

Hello I would like to request a refund of all of my digital purchases made in game. The game and purchases don't meet my expectations and unfair at times. I played the game less then a month. Please help me. 

Hello I would like to request a refund of all of my digital purchases made in game. The game and purchases don't meet my expectations and unfair at times. I played the game less then a month. Please help me. 

CIRILLA

COMMUNITY MANAGER

18 April, 2019, 9:24 AM UTC

Hello guys! Sorry for not replying sooner. Please contact our support team via the game or at [email protected]. We will check the issues that you have raised and help you. What I would like to mention here is that, whenever you have payments problems or questions, it is always better to get in touch with the game representatives first, rather than initiate charge-backs, since this may result in undesirable consequences. Thank you in advance.

Get in touch how I have been waiting over a week for some support this game is a complete joke and the customer service does not meet my expectations all my purchases I have made I have a raid pass I cant access game right now I want a refund of my purchases and I will be contacting Google play regarding this as there is absolutely no response from the game developer so I will go through them absolutely DISGUSTING game support you lost a customer here

Hello,

Your request [1849527] has been received, and is being reviewed by our support team. We'll contact you as soon as we have an answer for you. Yea ok nothing never gets reviewed can someone please look at my account um39386024 | 38668443 and fix my ban and look into the problem of my missing legendary book and gem loss due to client crash many thanks!

I expect a refund. I’m done with your money grabbing rng system. I have posted complaints on the last 8 boosted summons(or more). 3 of which had characters iv wanted since the game came out so outside of all the time I put into this game I foolishly put an absurd amount of money on as well. 416 ancient shard, 46 void shards, and 6 ancients later I’ve gotten 1 leg champ and 3 new epics(spanned over around 7 of the last boosted summons events). The rest have all been duplicates. There is no clause or excuse that u can give me that makes that alright. Especially nothing worse than to have that many sacred shards saved up from my monthly grabs to get a duplicate epic. I have more than several photos illustrating what iv received during my mass summonings on boosteds. I do not expect to be handed the best champs in the game constantly. But atleast more than one new character I can actually use out of all of that I don’t think is too much to ask. Seriously go through my coding or whatever u have to do to see that what I say isn’t bs and I need compensated. 

akhtartahsin said:

I have purchased two packs of rank 5 chicken. But got one only. Kindly refund one or give me the chicken pack

Hi

Pls submit a ticket to support.

Thank you