my friends and me we got the same problem. Pls fix it, thank u!!

same here even did a full restart and the same out come, no champ 

Strange, it only prompt still processing. But nothing show up.

Could not claim Prime drop Genbo. The chest drops show in inbox but the characters dont. I also claimed the character in Nov. but same issue.

Same 2me. Also in January, - no work, no support.

i

Buying on this day a little, that works fine. But not Promo Codes? The Code from the Hellhades Site also dont work.....

Same with me, picked up the code, put it in at the promo code spot on the sidebar.  Got the message "processing" then nothing.

Same for me. Processing and no champ.

Same for me. I put in promo code, got Processing message, but got nothing. : - (  Please fix and put out announcement so all those with same issue/problem can see.

Same here... i hope this gets a fix

Hi.

Came here to find a solution to exactly this problem.

Hope you can get this fixed soon.

Thx for your support

Got the same problem, even normal promo code didn't work, just Processing message.

got brews I want to use on him during training event.  eta on a fix?

I am experiencing the same issue 

Same here :*(

Same issue here, put the code in and no rewards.

Been trying all day. I put the code in and it says "Processing" and disappears. 

I dont even get a reply from entering a code... just does nothing. It takes it and then does nothing, not even a warning or error. Tried the website... nothing there either.

Trying again today, Code is expired........

I cannot even type the promo code in the box.