The shop tabs are all blank on my main account after the update.

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The shop tabs are all blank on my main account after the update.

May 9, 2019, 21:3505/09/19

02/14/19

390

The shop tabs are all blank on my main account after the update.

After the last update all the tabs in the shop window are blank. I cannot spend gems nor buy them, I cannot see any offers either. The problem only exists when I am logged in to my main account. If I log in as a new player everything looks fine.

To verify if this problem is caused by my phone that I am using (galaxy s9), I have installed the game on my pc. When I log in to my main account no shop items are displayed. If I log in as a new player, however, all the shop items are shown.

Has my account been locked in anyway?

My ID

um268452 | 265789

Comments

1 2

chadspiteri1

May 10, 2019, 03:2305/10/19

11/27/18

I have the same problem and have tried the same things with the same results .

I have also tried deleting the game and reinstalling it for no result.

The only difference is that im using a samsung s8+

HaVoC

May 10, 2019, 14:3805/10/19

02/18/19

Can we get info on this? I was told on Discord early this week that it was known issue and being worked on. 5 days later still nothing.

If you don't want my money fine. But a week long bug issue?

glizdazla

May 10, 2019, 16:4305/10/19

02/14/19

390

nicodareusthuul said:

Can we get info on this? I was told on Discord early this week that it was known issue and being worked on. 5 days later still nothing.

If you don't want my money fine. But a week long bug issue?

It looks to me like certain accounts got locked from making further purchases and I am not really sure why. If it was something to do with my phone, pc or any missing files all accounts would would have the shopping window bugged, but they don't.

I have asked my friend who does not have any problems with the game to log in into my account on his phone and he has the same issue. So, this problem is account specific.

HaVoC

May 10, 2019, 16:4505/10/19

02/18/19

Yeah I can confirm its acct. I can log into my alt on the same device and access the shop.glizdazla said:

nicodareusthuul said:

Can we get info on this? I was told on Discord early this week that it was known issue and being worked on. 5 days later still nothing.

If you don't want my money fine. But a week long bug issue?
It looks to me like certain accounts got locked from making further purchases and I am not really sure why. If it was something to do with my phone, pc or any missing files all accounts would would have the shopping window bugged, but they don't.
I have asked my friend who does not have any problems with the game to log in into my account on his phone and he has the same issue. So, this problem is account specific.

Deleted

May 10, 2019, 18:5505/10/19

Having the same problem, support told me to check forums for answers lol.

glizdazla

May 10, 2019, 22:2505/10/19

02/14/19

390

Any comments from devs?

glizdazla

May 11, 2019, 23:4305/11/19

02/14/19

390

glizdazla

May 12, 2019, 22:0305/12/19

02/14/19

390

Anyone managed to sort this?

HaVoC

May 13, 2019, 00:2005/13/19

02/18/19

Can we get some input? I've now lost a week of shards and my weekly blue is sitting there.

glizdazla

May 13, 2019, 18:5005/13/19

02/14/19

390

I've contacted the support about the shop items not showing up and:

1) the first response was entirely on a different topic, something about the tournament and that points are being counted, but not shown. Totally irrelevant for my case.

2) the second was more rational that they we will pass the details to developers,

Today, someone was on my account as it logged me out twice and the pop-up window stated that the game is being accessed from a different device.

Later, I logged in back, but I am still waiting for an update.

All I want to know is if this is actually a bug or if my account is locked from further purchases? Its very strange that it is just my main account and all others are fine.

HaVoC

May 13, 2019, 20:4905/13/19

02/18/19

Mine started right after the half update update last Monday. I contacted the unofficial OFFICIAL Discord bug reports channel and was immediatly told they were aware of it and working on addressing by either Sezzy, Jonathon or the other US mod. Then we had the huge tournament issue and everything else.

Gave it a few days as the other stuff was more pressing. Contacted the unofficial OFFICIAL Discord again, ignored on several,inquiries. Came here to find this thread and Marius is ignorring this thread.

Its now been a week and we are ingnored here, ignored on discord. I havent not been able to buy anything from the shop in a week. Becauase for some unknown reason our daily shard is tied to the shop, have not been able to collect those. Now my weekly blue shard is sitting there and guess what? Can't access it.

No one else has logged into my acct. My alt I play on same device is okay. Both have Plarium Id's. I havent left a negative review, yet.

Marius, can we get some communication?

glizdazla

May 14, 2019, 16:4005/14/19

02/14/19

390

Installed the game on the pad and I have exactly the same issue. Anyone else got locked out of the shop?

HaVoC

May 14, 2019, 18:0605/14/19

02/18/19

Sezzy contacted me on Discord. Had me test a few things but nothing worked. She said she is reporting the issue.

Just wanted to let you guys know someone finally looked into it. Now to wait for the backend to be looked at :(

Thorkan

May 14, 2019, 21:0005/14/19

11/11/15

Good thing you were able to find someone to help even of it had to be through a chat app youd think the official forum and in game support would get you somewhere

norticat

May 15, 2019, 05:0605/15/19

05/04/19

I’m still having this issue, it’s account based as I installed on a different device and still there.. the new account showed the shops perfectly...

This needs resolution.. but then I am saving loads of money...

glizdazla

May 15, 2019, 10:4105/15/19

02/14/19

390

Sezzy contacted me as well to test things, but I was convinced that this person is just another player. Anyway, let's hope this gets resolved quickly.

chadspiteri1

May 15, 2019, 23:3705/15/19

11/27/18

Yay its finally been fixed, my one is working fine now

HaVoC

May 16, 2019, 01:0105/16/19

02/18/19

Hairy Bean Bag said:

Yay its finally been fixed, my one is working fine now

Glad yours is. Mine still borked

glizdazla

May 16, 2019, 02:4705/16/19

02/14/19

390

nicodareusthuul said:

Hairy Bean Bag said:

Yay its finally been fixed, my one is working fine now
Glad yours is. Mine still borked

Nothing new here.

glizdazla

May 16, 2019, 02:4805/16/19

02/14/19

390

Hairy Bean Bag said:

Yay its finally been fixed, my one is working fine now

Did you do anything or just logged in to the game and all was good?

1 2

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You cannot post comments.","title":"The shop tabs are all blank on my main account after the update. ","authorRole":"","contentDraftJs":"","contentHtml":"<p>After the last update all the tabs in the shop window are blank. I cannot spend gems nor buy them, I cannot see any offers either. The problem only exists when I am logged in to my main account. If I log in as a new player everything looks fine. </p><br><p>To verify if this problem is caused by my phone that I am using (galaxy s9), I have installed the game on my pc. When I log in to my main account no shop items are displayed. If<span style=\"color: inherit;\"> I log in as a new player,</span><span style=\"color: inherit;\"> however, all the shop</span><span style=\"color: inherit;\"> items are shown. </span></p><br><p>Has my account been locked in anyway? </p><p>My ID</p><p>um268452 | 265789</p>","createdDate":"1557437700000","folderId":"677","id":"128645","authorId":"7217220","authorRegistered":"1550154655700","authorName":"glizdazla","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/20.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"2137","commentsCount":"26","likesCount":"1","authorCommentsCount":"390","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/raid-shadow-legends/677_bug-reports/128645_the-shop-tabs-are-all-blank-on-my-main-account-after-the-update--/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"2"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/4781967/","commentUrl":"/en/comment/topic_604926/"},"strings":{"userRole":"","userId":"4781967","contentDraftJs":"","contentHtml":"<p>I have the same problem  and have tried the same things with the same results .</p><p>I have also tried deleting the game and reinstalling it for no result.</p>The only difference is that im using a samsung s8+","userRegistered":"1543313278863","userCommentsCount":"5","userName":"chadspiteri1","createdDate":"1557458612593","editedDate":"0","id":"604926","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/24.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"604926","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7409166/","commentUrl":"/en/comment/topic_605219/"},"strings":{"userRole":"","userId":"7409166","contentDraftJs":"","contentHtml":"<p>Can we get info on this?  I was told on Discord early this week that it was known issue and being worked on.  5 days later still nothing.</p><br>If you don't want my money fine.  But a week long bug issue?","userRegistered":"1550472647783","userCommentsCount":"10","userName":"HaVoC","createdDate":"1557499135813","editedDate":"0","id":"605219","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/15.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"605219","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7217220/","commentUrl":"/en/comment/topic_605259/"},"strings":{"userRole":"","userId":"7217220","contentDraftJs":"","contentHtml":"<p>nicodareusthuul said:</p><br><blockquote><p>Can we get info on this?  I was told on Discord early this week that it was known issue and being worked on.  5 days later still nothing.</p><br>If you don't want my money fine.  But a week long bug issue?</blockquote><p>It looks to me like certain accounts got locked from making further purchases and I am not really sure why. If it was something to do with my phone, pc or any missing files all accounts would would have the shopping window bugged, but they don't. </p>I have asked my friend who does not have any problems with the game to log in into my account on his phone and he has the same issue. So, this problem is account specific. ","userRegistered":"1550154655700","userCommentsCount":"390","userName":"glizdazla","createdDate":"1557506603407","editedDate":"0","id":"605259","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"605259","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7409166/","commentUrl":"/en/comment/topic_605260/"},"strings":{"userRole":"","userId":"7409166","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Yeah I can confirm its acct.  I can log into my alt on the same device and access the shop.glizdazla said:</div><br><blockquote><p>nicodareusthuul said:</p><br><blockquote><p>Can we get info on this?  I was told on Discord early this week that it was known issue and being worked on.  5 days later still nothing.</p><br>If you don't want my money fine.  But a week long bug issue?</blockquote><p>It looks to me like certain accounts got locked from making further purchases and I am not really sure why. If it was something to do with my phone, pc or any missing files all accounts would would have the shopping window bugged, but they don't. </p>I have asked my friend who does not have any problems with the game to log in into my account on his phone and he has the same issue. So, this problem is account specific. </blockquote><br>","userRegistered":"1550472647783","userCommentsCount":"10","userName":"HaVoC","createdDate":"1557506751733","editedDate":"0","id":"605260","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/15.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"605260","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/3022242/","commentUrl":"/en/comment/topic_605296/"},"strings":{"userRole":"","userId":"3022242","contentDraftJs":"","contentHtml":"Having the same problem, support told me to check forums for answers lol.","userRegistered":"","userCommentsCount":"2","userName":"Deleted","createdDate":"1557514524760","editedDate":"0","id":"605296","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"605296","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7217220/","commentUrl":"/en/comment/topic_605368/"},"strings":{"userRole":"","userId":"7217220","contentDraftJs":"","contentHtml":"Any comments from devs? ","userRegistered":"1550154655700","userCommentsCount":"390","userName":"glizdazla","createdDate":"1557527132080","editedDate":"0","id":"605368","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"605368","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7217220/","commentUrl":"/en/comment/topic_605714/"},"strings":{"userRole":"","userId":"7217220","contentDraftJs":"","contentHtml":"<p>Up</p>","userRegistered":"1550154655700","userCommentsCount":"390","userName":"glizdazla","createdDate":"1557618210453","editedDate":"0","id":"605714","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"605714","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7217220/","commentUrl":"/en/comment/topic_605933/"},"strings":{"userRole":"","userId":"7217220","contentDraftJs":"","contentHtml":"Anyone managed to sort this? ","userRegistered":"1550154655700","userCommentsCount":"390","userName":"glizdazla","createdDate":"1557698605950","editedDate":"0","id":"605933","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"605933","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7409166/","commentUrl":"/en/comment/topic_605947/"},"strings":{"userRole":"","userId":"7409166","contentDraftJs":"","contentHtml":"Can we get some input?  I've now lost a week of shards and my weekly blue is sitting there.","userRegistered":"1550472647783","userCommentsCount":"10","userName":"HaVoC","createdDate":"1557706832587","editedDate":"0","id":"605947","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/15.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"605947","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7217220/","commentUrl":"/en/comment/topic_606336/"},"strings":{"userRole":"","userId":"7217220","contentDraftJs":"","contentHtml":"<p>I've contacted the support about the shop items not showing up and:</p><p>1) the first response was entirely on a different topic, something about the tournament and that points are being counted, but not shown. Totally irrelevant for my case. </p><p>2) the second was more rational that they we will pass the details to developers, </p><p>Today, someone was on my account as it logged me out twice and the pop-up window stated that the game is being accessed from a different device. </p><p>Later, I logged in back, but I am still waiting for an update. </p><br><p>All I want to know is if this is actually a bug or if my account is locked from further purchases? Its very strange that it is just my main account and all others are fine. </p>","userRegistered":"1550154655700","userCommentsCount":"390","userName":"glizdazla","createdDate":"1557773448050","editedDate":"0","id":"606336","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"606336","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7409166/","commentUrl":"/en/comment/topic_606365/"},"strings":{"userRole":"","userId":"7409166","contentDraftJs":"","contentHtml":"<p>Mine started right after the half update update last Monday.  I contacted the unofficial OFFICIAL Discord bug reports channel and was immediatly told they were aware of it and working on addressing by either Sezzy, Jonathon or the other US mod.  Then we had the huge tournament issue and everything else.  </p><br><p>Gave it a few days as the other stuff was more pressing.  Contacted the unofficial OFFICIAL Discord again, ignored on several,inquiries.  Came here to find this thread and Marius is ignorring this thread.</p><br><p>Its now been a week and we are ingnored here, ignored on discord.  I havent not been able to buy anything from the shop in a week.  Becauase for some unknown reason our daily shard is tied to the shop, have not been able to collect those.  Now my weekly blue shard is sitting there and guess what?  Can't access it.</p><br><p>No one else has logged into my acct.  My alt I play on same device is okay.  Both have Plarium Id's.  I havent left a negative review, yet.  </p><br>Marius, can we get some communication?","userRegistered":"1550472647783","userCommentsCount":"10","userName":"HaVoC","createdDate":"1557780554147","editedDate":"0","id":"606365","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/15.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"606365","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7217220/","commentUrl":"/en/comment/topic_607106/"},"strings":{"userRole":"","userId":"7217220","contentDraftJs":"","contentHtml":"Installed the game on the pad and I have exactly the same issue. Anyone else got locked out of the shop? ","userRegistered":"1550154655700","userCommentsCount":"390","userName":"glizdazla","createdDate":"1557852015270","editedDate":"0","id":"607106","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607106","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7409166/","commentUrl":"/en/comment/topic_607139/"},"strings":{"userRole":"","userId":"7409166","contentDraftJs":"","contentHtml":"<p>Sezzy contacted me on Discord.  Had me test a few things but nothing worked.  She said she is reporting the issue.</p><br>Just wanted to let you guys know someone finally looked into it.  Now to wait for the backend to be looked at :(","userRegistered":"1550472647783","userCommentsCount":"10","userName":"HaVoC","createdDate":"1557857172880","editedDate":"0","id":"607139","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/15.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607139","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/4785240/","commentUrl":"/en/comment/topic_607170/"},"strings":{"userRole":"","userId":"4785240","contentDraftJs":"","contentHtml":"Good thing you were able to find someone to help even of it had to be through a chat app youd think the official forum and in game support would get you somewhere","userRegistered":"1447208424687","userCommentsCount":"38","userName":"Thorkan","createdDate":"1557867618137","editedDate":"0","id":"607170","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1510.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607170","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8313802/","commentUrl":"/en/comment/topic_607253/"},"strings":{"userRole":"","userId":"8313802","contentDraftJs":"","contentHtml":"<p>I’m still having this issue, it’s account based as I installed on a different device and still there.. the new account showed the shops perfectly...</p><br>This needs resolution.. but then I am saving loads of money...","userRegistered":"1556959871373","userCommentsCount":"12","userName":"norticat","createdDate":"1557896792557","editedDate":"0","id":"607253","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/6.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607253","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7217220/","commentUrl":"/en/comment/topic_607378/"},"strings":{"userRole":"","userId":"7217220","contentDraftJs":"","contentHtml":"<p>Sezzy contacted me as well to test things, but I was convinced that this person is just another player. Anyway, let's hope this gets resolved quickly. </p>","userRegistered":"1550154655700","userCommentsCount":"390","userName":"glizdazla","createdDate":"1557916865367","editedDate":"0","id":"607378","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607378","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/4781967/","commentUrl":"/en/comment/topic_607597/"},"strings":{"userRole":"","userId":"4781967","contentDraftJs":"","contentHtml":"Yay its finally been fixed, my one is working fine now","userRegistered":"1543313278863","userCommentsCount":"5","userName":"chadspiteri1","createdDate":"1557963472140","editedDate":"0","id":"607597","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/24.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607597","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7409166/","commentUrl":"/en/comment/topic_607606/"},"strings":{"userRole":"","userId":"7409166","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Hairy Bean Bag said:</div><br><blockquote>Yay its finally been fixed, my one is working fine now</blockquote>Glad yours is.  Mine still borked","userRegistered":"1550472647783","userCommentsCount":"10","userName":"HaVoC","createdDate":"1557968469050","editedDate":"0","id":"607606","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/15.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607606","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7217220/","commentUrl":"/en/comment/topic_607627/"},"strings":{"userRole":"","userId":"7217220","contentDraftJs":"","contentHtml":"<div class=\"user-name\">nicodareusthuul said:</div><br><blockquote><div class=\"user-name\">Hairy Bean Bag said:</div><br><blockquote>Yay its finally been fixed, my one is working fine now</blockquote>Glad yours is.  Mine still borked</blockquote>Nothing new here. ","userRegistered":"1550154655700","userCommentsCount":"390","userName":"glizdazla","createdDate":"1557974847257","editedDate":"0","id":"607627","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607627","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7217220/","commentUrl":"/en/comment/topic_607628/"},"strings":{"userRole":"","userId":"7217220","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Hairy Bean Bag said:</div><br><blockquote>Yay its finally been fixed, my one is working fine now</blockquote>Did you do anything or just logged in to the game and all was good? ","userRegistered":"1550154655700","userCommentsCount":"390","userName":"glizdazla","createdDate":"1557974920850","editedDate":"0","id":"607628","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607628","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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If<span style=\"color: inherit;\"> I log in as a new player,</span><span style=\"color: inherit;\"> however, all the shop</span><span style=\"color: inherit;\"> items are shown. </span></p><br><p>Has my account been locked in anyway? </p><p>My ID</p><p>um268452 | 265789</p>","createdDate":"1557437700000","folderId":"677","id":"128645","authorId":"7217220","authorRegistered":"1550154655700","authorName":"glizdazla","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/20.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"2137","commentsCount":"26","likesCount":"1","authorCommentsCount":"390","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/raid-shadow-legends/677_bug-reports/128645_the-shop-tabs-are-all-blank-on-my-main-account-after-the-update--/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"2"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/4781967/","commentUrl":"/en/comment/topic_604926/"},"strings":{"userRole":"","userId":"4781967","contentDraftJs":"","contentHtml":"<p>I have the same problem  and have tried the same things with the same results .</p><p>I have also tried deleting the game and reinstalling it for no result.</p>The only difference is that im using a samsung s8+","userRegistered":"1543313278863","userCommentsCount":"5","userName":"chadspiteri1","createdDate":"1557458612593","editedDate":"0","id":"604926","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/24.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"604926","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7409166/","commentUrl":"/en/comment/topic_605219/"},"strings":{"userRole":"","userId":"7409166","contentDraftJs":"","contentHtml":"<p>Can we get info on this?  I was told on Discord early this week that it was known issue and being worked on.  5 days later still nothing.</p><br>If you don't want my money fine.  But a week long bug issue?","userRegistered":"1550472647783","userCommentsCount":"10","userName":"HaVoC","createdDate":"1557499135813","editedDate":"0","id":"605219","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/15.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"605219","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7217220/","commentUrl":"/en/comment/topic_605259/"},"strings":{"userRole":"","userId":"7217220","contentDraftJs":"","contentHtml":"<p>nicodareusthuul said:</p><br><blockquote><p>Can we get info on this?  I was told on Discord early this week that it was known issue and being worked on.  5 days later still nothing.</p><br>If you don't want my money fine.  But a week long bug issue?</blockquote><p>It looks to me like certain accounts got locked from making further purchases and I am not really sure why. If it was something to do with my phone, pc or any missing files all accounts would would have the shopping window bugged, but they don't. </p>I have asked my friend who does not have any problems with the game to log in into my account on his phone and he has the same issue. So, this problem is account specific. ","userRegistered":"1550154655700","userCommentsCount":"390","userName":"glizdazla","createdDate":"1557506603407","editedDate":"0","id":"605259","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"605259","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7409166/","commentUrl":"/en/comment/topic_605260/"},"strings":{"userRole":"","userId":"7409166","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Yeah I can confirm its acct.  I can log into my alt on the same device and access the shop.glizdazla said:</div><br><blockquote><p>nicodareusthuul said:</p><br><blockquote><p>Can we get info on this?  I was told on Discord early this week that it was known issue and being worked on.  5 days later still nothing.</p><br>If you don't want my money fine.  But a week long bug issue?</blockquote><p>It looks to me like certain accounts got locked from making further purchases and I am not really sure why. If it was something to do with my phone, pc or any missing files all accounts would would have the shopping window bugged, but they don't. </p>I have asked my friend who does not have any problems with the game to log in into my account on his phone and he has the same issue. So, this problem is account specific. </blockquote><br>","userRegistered":"1550472647783","userCommentsCount":"10","userName":"HaVoC","createdDate":"1557506751733","editedDate":"0","id":"605260","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/15.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"605260","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/3022242/","commentUrl":"/en/comment/topic_605296/"},"strings":{"userRole":"","userId":"3022242","contentDraftJs":"","contentHtml":"Having the same problem, support told me to check forums for answers lol.","userRegistered":"","userCommentsCount":"2","userName":"Deleted","createdDate":"1557514524760","editedDate":"0","id":"605296","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"605296","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7217220/","commentUrl":"/en/comment/topic_605368/"},"strings":{"userRole":"","userId":"7217220","contentDraftJs":"","contentHtml":"Any comments from devs? ","userRegistered":"1550154655700","userCommentsCount":"390","userName":"glizdazla","createdDate":"1557527132080","editedDate":"0","id":"605368","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"605368","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7217220/","commentUrl":"/en/comment/topic_605714/"},"strings":{"userRole":"","userId":"7217220","contentDraftJs":"","contentHtml":"<p>Up</p>","userRegistered":"1550154655700","userCommentsCount":"390","userName":"glizdazla","createdDate":"1557618210453","editedDate":"0","id":"605714","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"605714","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7217220/","commentUrl":"/en/comment/topic_605933/"},"strings":{"userRole":"","userId":"7217220","contentDraftJs":"","contentHtml":"Anyone managed to sort this? ","userRegistered":"1550154655700","userCommentsCount":"390","userName":"glizdazla","createdDate":"1557698605950","editedDate":"0","id":"605933","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"605933","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7409166/","commentUrl":"/en/comment/topic_605947/"},"strings":{"userRole":"","userId":"7409166","contentDraftJs":"","contentHtml":"Can we get some input?  I've now lost a week of shards and my weekly blue is sitting there.","userRegistered":"1550472647783","userCommentsCount":"10","userName":"HaVoC","createdDate":"1557706832587","editedDate":"0","id":"605947","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/15.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"605947","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7217220/","commentUrl":"/en/comment/topic_606336/"},"strings":{"userRole":"","userId":"7217220","contentDraftJs":"","contentHtml":"<p>I've contacted the support about the shop items not showing up and:</p><p>1) the first response was entirely on a different topic, something about the tournament and that points are being counted, but not shown. Totally irrelevant for my case. </p><p>2) the second was more rational that they we will pass the details to developers, </p><p>Today, someone was on my account as it logged me out twice and the pop-up window stated that the game is being accessed from a different device. </p><p>Later, I logged in back, but I am still waiting for an update. </p><br><p>All I want to know is if this is actually a bug or if my account is locked from further purchases? Its very strange that it is just my main account and all others are fine. </p>","userRegistered":"1550154655700","userCommentsCount":"390","userName":"glizdazla","createdDate":"1557773448050","editedDate":"0","id":"606336","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"606336","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7409166/","commentUrl":"/en/comment/topic_606365/"},"strings":{"userRole":"","userId":"7409166","contentDraftJs":"","contentHtml":"<p>Mine started right after the half update update last Monday.  I contacted the unofficial OFFICIAL Discord bug reports channel and was immediatly told they were aware of it and working on addressing by either Sezzy, Jonathon or the other US mod.  Then we had the huge tournament issue and everything else.  </p><br><p>Gave it a few days as the other stuff was more pressing.  Contacted the unofficial OFFICIAL Discord again, ignored on several,inquiries.  Came here to find this thread and Marius is ignorring this thread.</p><br><p>Its now been a week and we are ingnored here, ignored on discord.  I havent not been able to buy anything from the shop in a week.  Becauase for some unknown reason our daily shard is tied to the shop, have not been able to collect those.  Now my weekly blue shard is sitting there and guess what?  Can't access it.</p><br><p>No one else has logged into my acct.  My alt I play on same device is okay.  Both have Plarium Id's.  I havent left a negative review, yet.  </p><br>Marius, can we get some communication?","userRegistered":"1550472647783","userCommentsCount":"10","userName":"HaVoC","createdDate":"1557780554147","editedDate":"0","id":"606365","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/15.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"606365","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7217220/","commentUrl":"/en/comment/topic_607106/"},"strings":{"userRole":"","userId":"7217220","contentDraftJs":"","contentHtml":"Installed the game on the pad and I have exactly the same issue. Anyone else got locked out of the shop? ","userRegistered":"1550154655700","userCommentsCount":"390","userName":"glizdazla","createdDate":"1557852015270","editedDate":"0","id":"607106","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607106","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7409166/","commentUrl":"/en/comment/topic_607139/"},"strings":{"userRole":"","userId":"7409166","contentDraftJs":"","contentHtml":"<p>Sezzy contacted me on Discord.  Had me test a few things but nothing worked.  She said she is reporting the issue.</p><br>Just wanted to let you guys know someone finally looked into it.  Now to wait for the backend to be looked at :(","userRegistered":"1550472647783","userCommentsCount":"10","userName":"HaVoC","createdDate":"1557857172880","editedDate":"0","id":"607139","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/15.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607139","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/4785240/","commentUrl":"/en/comment/topic_607170/"},"strings":{"userRole":"","userId":"4785240","contentDraftJs":"","contentHtml":"Good thing you were able to find someone to help even of it had to be through a chat app youd think the official forum and in game support would get you somewhere","userRegistered":"1447208424687","userCommentsCount":"38","userName":"Thorkan","createdDate":"1557867618137","editedDate":"0","id":"607170","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1510.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607170","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8313802/","commentUrl":"/en/comment/topic_607253/"},"strings":{"userRole":"","userId":"8313802","contentDraftJs":"","contentHtml":"<p>I’m still having this issue, it’s account based as I installed on a different device and still there.. the new account showed the shops perfectly...</p><br>This needs resolution.. but then I am saving loads of money...","userRegistered":"1556959871373","userCommentsCount":"12","userName":"norticat","createdDate":"1557896792557","editedDate":"0","id":"607253","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/6.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607253","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7217220/","commentUrl":"/en/comment/topic_607378/"},"strings":{"userRole":"","userId":"7217220","contentDraftJs":"","contentHtml":"<p>Sezzy contacted me as well to test things, but I was convinced that this person is just another player. Anyway, let's hope this gets resolved quickly. </p>","userRegistered":"1550154655700","userCommentsCount":"390","userName":"glizdazla","createdDate":"1557916865367","editedDate":"0","id":"607378","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607378","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/4781967/","commentUrl":"/en/comment/topic_607597/"},"strings":{"userRole":"","userId":"4781967","contentDraftJs":"","contentHtml":"Yay its finally been fixed, my one is working fine now","userRegistered":"1543313278863","userCommentsCount":"5","userName":"chadspiteri1","createdDate":"1557963472140","editedDate":"0","id":"607597","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/24.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607597","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7409166/","commentUrl":"/en/comment/topic_607606/"},"strings":{"userRole":"","userId":"7409166","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Hairy Bean Bag said:</div><br><blockquote>Yay its finally been fixed, my one is working fine now</blockquote>Glad yours is.  Mine still borked","userRegistered":"1550472647783","userCommentsCount":"10","userName":"HaVoC","createdDate":"1557968469050","editedDate":"0","id":"607606","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/15.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607606","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7217220/","commentUrl":"/en/comment/topic_607627/"},"strings":{"userRole":"","userId":"7217220","contentDraftJs":"","contentHtml":"<div class=\"user-name\">nicodareusthuul said:</div><br><blockquote><div class=\"user-name\">Hairy Bean Bag said:</div><br><blockquote>Yay its finally been fixed, my one is working fine now</blockquote>Glad yours is.  Mine still borked</blockquote>Nothing new here. ","userRegistered":"1550154655700","userCommentsCount":"390","userName":"glizdazla","createdDate":"1557974847257","editedDate":"0","id":"607627","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607627","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7217220/","commentUrl":"/en/comment/topic_607628/"},"strings":{"userRole":"","userId":"7217220","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Hairy Bean Bag said:</div><br><blockquote>Yay its finally been fixed, my one is working fine now</blockquote>Did you do anything or just logged in to the game and all was good? ","userRegistered":"1550154655700","userCommentsCount":"390","userName":"glizdazla","createdDate":"1557974920850","editedDate":"0","id":"607628","entityId":"128645","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607628","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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