After talking to a few people and watching a lot of videos, here are some important suggestions for fixing classic arena.
1) Change how the quests interact once you hit Gold 1 quests.
2) No champions should ever be fully gated behind arena progress as a guarantee. Unlike faction wars, there are just a group of heavy spenders that the most cannot ever catch up to.
3) Great hall bars NEED to be awarded from general dungeons. Maybe stages 1-10 bronze, 11-19 silver, 20-25 gold.
4) This has been an issue you haven't put any substantial effort into for over a year, reasonable player compensation (not just the patch/update gift) should be awarded.
5) Rewards need to be revamped to match the current state of equipment.
6) Score rewards need to be adjusted so that no more than 3 wins are needed to counter 1 loss in Gold
7) Add bots back during any tiers that award along the quest trees
8) Any player not active in the arena for 2 resets in a row, either gets taken off until they return or gets a penalty applied until they return to weaken them. This penalty would be stacking for each subsequent week. Any player not logged in for a month must be either weakened or removed.
9) Listen to us faster, this has been a problem for far too long and could have been handled with steps each patch to finesse it before it became catastrophic for the game.
Address 3v3 arena.
1) Allow 1 Ancient shard/day or 7/week to be purchased
2) Rotating shards for shard event heroes to allow people to finish them.
3) Do not gate those shards behind rank tiers.
4) Allow purchase of bars at 10:1 for bronze, 50:1 for silver, 100:1 for gold also for the great hall.
I started playing around the JonTron spot in 2019, and then came back again early/mid last year. I've spent my share of too much money and this is just one area of the game we don't feel listened to on. Your pack pricing is getting worse, you don't let us track shards and hide that from us which makes us fear shard pulls aren't fully accurate rates, and established players feel forgotten when you keep releasing new player codes and don't give us any.
PS: I acknowledge that I don't know how sponsorships work (like Ninja) but people, especially new people, are begging for a way to get him again. We don't even need to have a duplicate if only every account had a way to get it.