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Suddenly banned???

Suddenly banned???

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Feb 13, 2020, 01:4402/13/20
05/18/19
4

Suddenly banned???

R U kidding me I m banned until the 14th due to technical issues....what about my rewards and progress i was in the middel of my .... grrrr? Also it asked to log out and when loggin in I had to do all the tutorial again. Only to see I m still banned. Thanks for fixing that. Also what happens with our experiance points after level 60. There just waisted now. Thx and please don t just trow a bone again 
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Comments
Feb 13, 2020, 02:3802/13/20
02/13/20
1
Ive been banned as well same thing.  Come on...  Ign po0pznpantz
Feb 13, 2020, 04:2002/13/20
08/28/19
2
I'm having the same issue like wth? What about my loggin bonuses i am suppose to get from packages I bought not to mention the daily stuff I won't be able to do. 
Feb 13, 2020, 04:2802/13/20
08/04/19
10
I bought the battle pass then get banned.....wtf!
Feb 13, 2020, 11:3502/13/20
01/04/20
3
me too.
Feb 13, 2020, 12:1902/13/20
12/11/19
1
same here... got banned 24hrs.. technical issue.. lost my account, got a new with tutorials...
Feb 13, 2020, 13:4402/13/20
06/25/19
1
same fk(
Feb 13, 2020, 14:5302/13/20
02/13/19
1564

Cirilla said:

"This whole thing was caused by a technical issue from our side.

Unfortunately, the only way for us to unban such accounts is to revert your progress to the state at 00.00 AM UTC the night before, on the 12th. But there is no need to worry - each and every case will be handled individually and we’ll provide you with compensation.

We will give you guys more specifics in the tickets you sent regarding this problem. Please email us at [email protected] if you do not have a ticket yet, but your account has been banned, and you would like to get more info."

Feb 13, 2020, 15:1402/13/20
11/30/19
1
+1
Feb 13, 2020, 15:4302/13/20
09/27/19
1
Same issue here...
Feb 13, 2020, 15:5302/13/20
10/09/19
16

I’m appalled by this ban that has been placed on me due to buying the battle pass and the packs to max it out I want answers and will be getting refunded on this. If this is how you treat your PAY TO PLAY customers it’s highly unacceptable.



Feb 13, 2020, 15:5502/13/20
Feb 13, 2020, 17:14(edited)
10/09/19
16
Compensation?? I burned 5k plus energy since the 12 not to mention the 25 chickens I mad amongst the gear upgrading and silver I used I won’t accept petty I accept what I used 
Feb 13, 2020, 17:2902/13/20
Feb 13, 2020, 17:30(edited)
02/13/20
6

Same thing just happened to me.  I didn't buy the battle pass. Just tried launching the game after a little break and it said I was banned. Pretty pissed right now.

Feb 13, 2020, 17:3702/13/20
03/29/19
11

Same issue here! I didn't buy the battle pass and for no reason I am banned!!??? What is going on here???

Please fix ASAP!
Feb 13, 2020, 20:4802/13/20
09/27/19
7

Same issue here,  "Account is temporary locked due to technical issues. Until 2/14/2020 5:12:05 PM ?? Come on! Don't release a patch if your server isn't ready to handle everyone wanting to log in and check it out! 

Feb 13, 2020, 21:2402/13/20
10/09/19
16
Compensation package u sent me is highly unacceptable and the fact I paid for the 25+ battle pass that now I don’t have. Missing 2 legends 6 void and 16 ancient shards. Glad I have screen shot everything
Feb 13, 2020, 21:2802/13/20
02/13/20
6
I lost about 2 days of progress. Levels ups, ascensions, arena battles, reset the dragon tourney which I was in 1st place. Pissed.
Feb 13, 2020, 21:5202/13/20
09/27/19
7

WOW. Ok, well, thanks for unlocking my account... I think? I lost ALL progress I made yesterday, and it was an EPIC day for me! I had made many mods and gear changes on my champions and finally beat Dragons 18 and 19.... GONE back to 17 now! :( 

I can't even remember all the changes I made, I got back a dozen garbage champs I had sacrificed, lost any chance of a good reward in Dragon tourney... including the rewards I already claimed.. totally NOT COOL. I expected way better compensation! 
Feb 13, 2020, 23:2102/13/20
10/17/19
3
Been banned all day.   Now they are removing my (my very polite) comments from this forum.  Interesting.   Please help!  I popped 2xp, used all my chickens, and burned though a lot of energy right before this all happened.  10hours banned. 
Feb 14, 2020, 17:4002/14/20
02/13/19
1564

"- we will give the compensation for the recent problems today (it will include the Valentine's gift, as well);

- we are working on unbanning the accounts that are still banned;

- we are working on returning purchased Battle Passes and Raid Passes to the players whose accounts were banned;

- we are working on fixing the missing offers and empty Clan windows for these same players;

- we will also update you regarding the changed amount of XP received with activated Raid Pass a little later today."


Official announcement on discord server.

Feb 14, 2020, 18:5002/14/20
01/14/20
2
The support link won’t open!